director of first impressions resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Versatile office admin offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

  • Administrative Support
  • Positive Attitude and Energetic
  • Computer Proficiency including Microsoft Word, Excel, Publisher, Powerpoint.
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Scheduling and Calendar Management
  • Reliable and Punctual
  • Customer Service-Oriented
  • Data Entry and Database Software
  • Equipment Troubleshooting
  • Office Supply Management
Newark High School Newark Ohio, Expected in 05/1981 High School Diploma : - GPA :
  • Continuing education at Ohio State University Newark Branch
  • Early Childhood Education. 2 years. Did not graduate.
Work History
National Financial Partners Corp. - Director of First Impressions
Palo Alto, CA, 09/2018 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
  • Showed worth to visitors by giving undivided attention.
  • Exhibited professionalism and composure in stressful circumstances.
  • Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained area near entrance to create welcoming and inviting environment for guests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
Atlas World Group, Inc. - Cosmetic Beauty Advisor
Saint Louis, MO, 01/2017 - 09/2018
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Processed payments, entering sales in register for prompt customer service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Maintained counter and display areas for cleanliness and organization.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
Weekley Travel - Travel Agent
City, STATE, 11/2014 - 01/2017
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation, appointment schedules and itineraries and managing accounts and budgets.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

SunZone Tanning Salon - Business Owner/Operator
City, STATE, 03/2006 - 06/2010
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as principal stakeholder over organization's complete operations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

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Resume Overview

School Attended

  • Newark High School

Job Titles Held:

  • Director of First Impressions
  • Cosmetic Beauty Advisor
  • Travel Agent
  • Business Owner/Operator


  • High School Diploma

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