Director Of First Impressions resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Committed & Dedicated representative of your brand with history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand name of the organization. Known for punctuality, work ethic and willingness to go beyond the expected. Armed with prior background in complementary roles seeking to shift focus to employment opportunities in a new field. Eager to learn new principles and gain skills in a new industry while taking advantage of project management, customer service and teaming talents gained through prior employment.

  • Data entry
  • Security understanding
  • Recordkeeping and bookkeeping
  • Document control
  • Business operations understanding
  • Team building
  • Customer service
  • MS Office
  • Administrative support
  • Relationship development
  • Meticulous and organized
Education and Training
Associate of Arts: Business Management, Expected in
Florida Atlantic University - Boca Raton, FL
Director of First Impressions, 11/2018 to Current
National Financial Partners Corp.Glendale, AZ,
  • Monitored daily and weekly schedules and monthly calendar obligations for the office.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Gathered, sorted, distributed and sent mail and packages.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Developed and introduced new and exciting marketing initiatives to enhance market center engagement.
  • Created and managed all social media content through all social media outlets.
  • Created an office Instagram and drove traffic to the site through page posts & stories.
  • Onboarded all new agents to our market center through our own created onboarding system.
  • Planned and marketed all office events and activities.
  • Taught social media and marketing design classes weekly to agents in our market center.
  • Created branded content for agents such as - email signatures, just listed, open house, listing presentations & more.
  • Created Facebook AD Campaigns for agents to promote their business as well as for the office to seek real estate talent.
  • Handled important paperwork, filing and inputting closing documents and disbursement agreements to our record systems.
  • Tracking and promoting listings and sold properties in the market center.
  • Answering all incoming phone calls and connecting them to the appropriate person in the office whether it was leadership or an agent.
  • Attended Weekly tech and agent service calls in order to stay knowledgeable and provide the best service and education to our agents in the office.
  • Continued to stay knowledgeable in the real estate business and tech of our company by attending conventions such as BOLD, BOLD 2.0 from which I graduated from and MegaCamp (the largest real estate convention in the world)
Sales Associate, 10/2017 to 11/2018
Russ Darrow GroupWaukesha, WI,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Sold various body care, home, & gift products by explaining unique features, benefits, & educating customers on proper application.
  • Took charge of all store marketing & displays for an organized set up of what promotions and specials were coming up next.
  • Frequently took educational courses in order to stay knowledgeable on the culture of the company & new innovative products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
Style Specialist , 06/2017 to 08/2018
American Eagle OutfittersCity, STATE,
  • Updated fashion accessories and samples with buyers on seasonal basis.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Greeted each client and asked questions to determine fashion needs.
  • Developed long lasting relationships with clients through one-on-one interactions in the store.
  • Created unique outfit designs that wowed clients and boosted sales per transaction.
Lead Coffee Barista, 08/2014 to 08/2016
Barnes & Noble CafeCity, STATE,
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Increased sales through leading regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
  • Cross-sold books and giftcard items to customers, boosting store sales as we were a full cafe and bookstore.
  • Addressed and resolved customer concerns with tact and professionalism to maintain brand loyalty.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.

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Resume Overview

School Attended

  • Florida Atlantic University

Job Titles Held:

  • Director of First Impressions
  • Sales Associate
  • Style Specialist
  • Lead Coffee Barista


  • Associate of Arts

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