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Director of First Impression Resume Example

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DIRECTOR OF FIRST IMPRESSION
Background, Objective
Energetic, results-oriented business professional, with over 13 years of experience in providing comprehensive support to senior management and company staff, eager to bring strong administrative support skills to support a growing company in need of top-level support. Proficient in a number of related tasks; providing superb customer service to clients and vendors; entering office data into database system, producing and generating reports, maintaining and updating office records. Excellent verbal and written communication skills; utterly dedicated to utilizing earned skills in the field of administration by working effectively and consistently. Possess a B.S. in Business Administration and expertise in Microsoft Office Suite 2010. Looking to apply knowledge and experience in a role such as a Patient Access Representative with Sutter Health which will require me to utilize my clerical skills, patient care abilities and experience in the healthcare field to ensure the hospital's success.
Highlights
  • Microsoft Office proficiency
  • Strong interpersonal skills
  • Medical terminology
  • Self-starter
  • Excellent verbal communication
  • Cash/check deposits expert
  • Zendesk
  • Rapattoni
  • Meticulous attention to detail
  • Schedule management
  • Filing and data archiving
  • Multi-line phone proficiency
Accomplishments

Organizational process

  • Increased office organization by developing more efficient filing system and customer database protocols.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience
Director of First Impression 12/2014 to Current Kindred Healthcare Walnut Creek, CA
  • Provide front-desk representation, clerical support and first class customer service to patients, staff and vendors.
  • Effectively and professionally answers multi-switchboard phone line, routing incoming calls to appropriate departments and provide administrative support to Executive Director and Business Office Manager.
  • Accurately completes "Rapid Referral Form," obtaining information from families looking for short or long term care for their loved ones and turning information over to Director of Admissions for follow up.
  • Collect cash or check payment from customers paying outstanding account balance; logging payment in record book.
  • Bills patients Medi-Cal/HMO for services rendered using HSD Patient Accounting software.
  • Assisted admissions department with obtaining signatures from families of new admits to help complete admissions process when admissions was closed.
  • Directs visitors by maintaining and referring to employee and department directories; giving instructions and escorting visitors to correct department or personnel.
  • Maintains security by following procedures; monitoring logbook; making sure visitors sign in and checking badges and creating employee badges.
Customer Service Representative A/R 01/2014 to 07/2014 Adecco Staffing- Contra Costa Association of Realtors Walnut Creek, CA
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.
  • Contacted customers and attempted to secure payment or establish a payment plan by clearly communicating the status of the account.
  • Processed Realtor's credit card payments over the phone and input payment information in Rapattoni Internet Member Services Server and electronically emailed receipts.
  • Documented all account activity in a clear and concise manner within customer accounts.
  • Successfully recovered over $20,000 of the company's account receivable.
  • Created and input MLS listings in Paragon for Realtors.
Test Center Administrator 09/2013 to 01/2014 Adecco Staffing-PROMETRIC Alameda, CA
  • Was largely responsible for assisting in the direction and administration of identity and appointment verification, test administration supervision, while maintaining the highest standards for Prometric operation protocols and client service procedures.
  • Performed successful front office operations, inventory control and supply maintenance.
  • Facilitated thorough physical screening of candidates according to Prometric guidelines.
  • Provided vital explanation pertaining to the exam procedures and delivered appropriate exam materials to the candidates.
  • Wrote CPRs and called SiteOps for any irregularities and abnormalities.
Grief Support Assistant 07/2013 to 11/2014 John Muir Hospital Concord, CA
  • Verified that information in the computer system was up-to-date and accurate.
  • Trained new staff on grief support software program.
File Clerk 06/2013 to 06/2013 Adecco Staffing-The Nielsen Company San Francisco, CA
  • Responsible for assisting the finance department with moving to new office location and following internal company procedures for storing and destroying financial data.
  • Provided key contributions to the finance department during a transition to a new office location.
  • Organized financial data by current fiscal year to ensure proper filing.
  • Adhered to internal company procedures for storing and destroying department data.
  • Coordinated all materials into proper storage holdings i.e.
  • as file cabinets, boxes, bins, and drawers, according to classification and identification information.
Bookstore Clerk/Casher 04/2013 to 07/2013 Adecco Staffing-Heald College Hayward, CA
  • Main responsibilities included administrative duties, maintenance and customer services.
  • Apart from organizational skills, the most important thing a Bookstore clerk must possess are interpersonal competences and the ability to establish long term relationships with bookstore's customers.
  • Performed a variety of cash handling duties and customer service tasks; appointed manager in bookstore manager's absence.
  • Processed credit refunds to student's financial aid account for all returned merchandise.
  • Addressed student inquiries concerning bookstore return policies and programs.
  • Received, priced, stocked, and shelved general merchandise.
  • Processed incoming and outgoing UPS orders with efficiency and accuracy.
  • Provided assistance to management with monthly inventory.
Clerical Assistant 11/2012 to 01/2013 Adecco Staffing-Pace Supply Oakland, CA
  • Assigned to assist the pipe and valve department with transferring hard copy files to online; making the department files accessible online to all other departments;.
  • Created and organized electronic filing system on department's internal drive, scanning documents using copier and PDF.
  • Nestle (Temp Assignment.
Data Entry Clerk 09/2012 to 01/2013 Adecco Staffing-Nestle Oakland, CA
  • Input, updated and verified entered supplier and vendor account data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data.
  • Designed training manuals for suppliers and provided technical help over the phone to suppliers and acted as Executive Assistant in Program manager's absence.
  • Implemented a new supplier system which helped enhance administrative and customer support to upper management and suppliers.
  • Provided project support to Nestle Supplier Management and Improvement Department.
  • Set up profiles of internal (employees) and external (suppliers) end users in Intelex Database System.
  • Contacted suppliers explaining the protocol for responding to factory complaints and the allotted timeframe to do so.
  • Updated supplier and factory contact information.
  • Familiarized suppliers with Intelex Database System in responding to and closing complaints.
  • Utilized SAP to download correct Purchase Orders for vendors.
Independent Contractor 01/2005 to 08/2012 Discovery Petition and Management Company Sacramento, CA
  • Worked independently or collaboratively with other independent contractor circulators to circulate petitions and gather signatures in Northern California to qualify ballot initiatives calling for a state constitutional convention.
  • Executed daily operations of obtaining enough signatures from registered voters to put initiatives on primary election ballot.
  • Assisted current voters with changing political party and helped registered new voters.
  • Received $500 bonus for exceeding performance.
Project Assistant 01/2004 to 01/2011 McGlothen Temple Church of God in Christ Richmond, CA
  • Wrote, designed and produced calendars, brochures, and flyers for welcome committee, evangelist and hospitality department.
  • Assisted evangelist president and outreach coordinator with coordinating city outreach events to stop violence in the city of Richmond.
  • Helped petition Mayor of Richmond to help fund outreach event; receiving $500 to fund event.
Project Support Technician 05/2001 to 03/2004 Public Health Foundation Richmond, CA
  • Provided essential administrative support to the surveillance and epidemiology section chief (executive staff) and entire department.
  • Performed general office duties i.e.
  • ordering supplies, processing travel claim reimbursements and placing service calls for office equipment.
  • Designed quarterly newsletters, meeting agendas, and informational forms and flyers for department.
  • Prepared state tuberculosis reports, manuscripts, memos, letters, supply orders, etc., using Word, Excel, various databases and presentation software.
  • Scheduled and coordinated meetings, appointments, and travel arrangements for executive staff (supervisor) and staff; scheduled teleconferences and off-site meetings.
  • Was liaison contact for contract employees; responsible making sure timesheets were submitted before close of business; typed and mailed out letters to job candidates.
Education
Certificate in Medical Terminology: Medical Terminology July 2012 Castro Valley Adult School Castro Valley, CA, USA GPA: GPA: 3.8 GPA: 3.8
Business Administration June 2004 DeVry University Oakbrook Terrace, IL, USA GPA: GPA: 3.5 GPA: 3.5
Skills
Administrative Proficiencies: Administrative Support, Conflict Resolution, Scheduling, Travel Arrangement, Accounts Payable and Collection, Vendor Management and Client Services.
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Resume Overview

Companies Worked For:

  • Kindred Healthcare
  • Adecco Staffing- Contra Costa Association of Realtors
  • Adecco Staffing-PROMETRIC
  • John Muir Hospital
  • Adecco Staffing-The Nielsen Company
  • Adecco Staffing-Heald College
  • Adecco Staffing-Pace Supply
  • Adecco Staffing-Nestle
  • Discovery Petition and Management Company
  • McGlothen Temple Church of God in Christ
  • Public Health Foundation

School Attended

  • Castro Valley Adult School
  • DeVry University

Job Titles Held:

  • Director of First Impression
  • Customer Service Representative A/R
  • Test Center Administrator
  • Grief Support Assistant
  • File Clerk
  • Bookstore Clerk/Casher
  • Clerical Assistant
  • Data Entry Clerk
  • Independent Contractor
  • Project Assistant
  • Project Support Technician

Degrees

  • Certificate in Medical Terminology : Medical Terminology July 2012
    Business Administration June 2004

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