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director of education and innovation resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Collaborative and compassionate Physical Therapist with over 20 years of experience in various settings and positions; Home Health since 2009.

I am driven to help people improve movement and manage pain after injuries, illnesses or surgeries.

Strengths
  • Customer Service
  • Effective Communicator
  • Strong Work Ethic
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Computer Skills/MS Office
  • Outpatient Therapy Background
  • Geriatrics Experience
Education and Training
Florida International University Miami, FL Expected in Bachelor's Degree in Physical Therapy : Physical Therapy - GPA :
  • Graduated summa cum laude
University of Central Florida Orlando, FL Expected in Associate of Arts And Sciences : Athletic Training - GPA :
Rocky Mountain University of Health Professions Provo, UT Expected in Doctor of Physical Therapy : Physical Therapy - GPA :
Certifications
  • APTA Advanced Competency in Home Health - 2019
Experience
Post Acute Medical - Director of Education and Innovation
Corpus Christi, TX, 12/2018 - 11/2022
  • Chartered new hire and ongoing training and development programs, including clinical orientation and initial 90-day education plan.
  • Facilitated both in-person and virtual training courses to provide valuable training for staff, including OASIS-E education, VBP, HH-CAHPS, Star Rating, and PDGM.
  • Collaborated with managers to identify team weaknesses and created plans to resolve training gaps.
  • Created and managed an eLearning platform for the organization.
  • Supervised creation of marketing materials and collateral.
  • Provided education support for the sales team - Medicare home health and private duty.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Coordinated with the President and Vice President to understand project needs and provide needed support to meet targets.
  • Produced thorough, accurate, and timely reports of project activities.
  • Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
  • Maintained positive working relationship with fellow staff and management.
  • Created and facilitated multi-level leadership and development training sessions.
  • Customer Service/Company Culture champion.
  • Lead team for the development and integration of the company Mission, Vision and Core Values
  • Organized special company and team-building events to increase employee collaboration, trust and communication.
Nurse On Call Home Health - Regional Director of Rehabilitation
City, STATE, 07/2017 - 12/2018
  • Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
  • Promoted new program development with focus on functional outcomes to improve quality of life of patients served.
  • Conducted annual performance appraisals for therapy staff, conferring with regional director on performance and merit reviews.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Provided support and leadership for the entire therapy team spanning four counties.
  • Coordinated educational courses for advanced practice in therapy.
  • Created new hire clinical orientation and integration plans, including field supervisory visits, competency visits, and skills assessments.
  • Clinical and educational support for sales and marketing team.
Brookdale - Regional Director, Sales and Marketing
City, STATE, 10/2015 - 12/2016
  • Collaborated with team members in developing best practices to support company objectives.
  • Maximized selling effectiveness through coaching, recognition and providing effective feedback.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Participated in round table discussions to brainstorm business/sales strategies.
  • Gave engaging and highly descriptive presentations to customers to impart information on company's products and services.
  • Developed sales strategies for geographical markets leveraging insights from customers, stakeholders, and market trends.
Nurse On Call Home Health - Director of Rehabilitation Services
City, STATE, 02/2009 - 10/2015
  • Promoted new program development with focus on functional outcomes to improve quality of life of patients served.
  • Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
  • Conducted annual performance appraisals for therapy staff, conferring with the agency Administrator on performance and merit reviews.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Recruited, hired and trained new therapy staff.
  • Managed industry/agency changes and technological innovations while keeping focus on quality of care.
  • Established solid relations with leadership and staff by coordinating interdepartmental information exchanges.
  • Developed key customer relationships to increase sales.
  • Created and coordinated group training classes in alignment with company sales objectives.
Languages
Spanish :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • Florida International University
  • University of Central Florida
  • Rocky Mountain University of Health Professions

Job Titles Held:

  • Director of Education and Innovation
  • Regional Director of Rehabilitation
  • Regional Director, Sales and Marketing
  • Director of Rehabilitation Services

Degrees

  • Bachelor's Degree in Physical Therapy
  • Associate of Arts And Sciences
  • Doctor of Physical Therapy

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