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director of diversity inclusion resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A committed advocate for the advancement of diversity and a champion who helps to foster positive and inclusive work environments through a keen understanding of the nuances and sensitivities involved in spearheading corporate-wide culture transformation. A highly engaged, intuitive and collaborative leader who builds strong and credible relationships at all levels. An innovative change agent, strategic and analytical thinker with demonstrated flexibility and drive to execute multiple projects with integrity and standards of excellence.

Skills

Corporate Culture Change Initiatives

Diversity, Equity and Inclusion

EEO Compliance and Investigations

New Business Development

Process Improvement

Training Design, Development and Delivery

Strategy Development and Implementation

Recruit, Hire and Develop High Performance Teams

Interpersonal and Relationship Building at all levels

Mergers and Acquisition Process Management and Training

Extensive presentation and facilitation skills

Education and Training
Adelphi University Garden City, NY Expected in MBA : Finance - GPA :
Adelphi University Garden City, NY Expected in : Business Administration - GPA :
Columbia University in The City of New York New York, NY Expected in Certified Executive Coach : - GPA :
Experience
Lend Lease Group - Director of Diversity & Inclusion
Los Angeles, CA, 09/2013 - Current
  • Lead a high performing team of DEI and EEO professionals to deliver corporate-wide customer-centric services and programs that foster and advance a workplace of equity, inclusion and respect
  • Developed and execute a fully integrated DE&I vision, mission and strategy to support organizational objectives and sustain the DE&I framework by monitoring, evaluating and communicating progress against expected program and behavioral outcomes. Consistently meet/ exceed KPIs
  • Monitor ongoing compliance with Equal Employment Opportunity laws, oversee affirmative action program and eliminate barriers to inclusion through policy management and investigations of harassment/ discrimination
  • Transformed and rebranded the EEOA (equal employment opportunity affairs office) to Office of Diversity & Inclusion - expanding beyond compliance and regulatory focus to include strategic and corporate culture change initiatives/ programs
  • Responsible for implementation and oversight of internal corporate D&I advocacy groups - Executive D&I Council, expansion and revitalization of ERGs (Employee Resource Groups), local D&I Councils (14). Facilitate monthly "in action" meetings to ensure collaboration, alignment and sharing of best practices
  • Managed successful review and closure of more than 20 OFFCP regulatory corporate compliance audits including on-site review; in addition to EEOC regulatory and settlement agreements. Internal policies and processes identified as best in class
  • Developed and implement corporate DEI (14 point) action plan focused on data driven metrics and culture transformation to address racism, bias and inequities. Created a corporate D&I Task Force to assist with implementation
  • Deliver timely and innovative tools and resources to advance DEI and measure/ assess progress: monthly employment activity dashboard; new case management tracking system; develop and facilitate robust in-house training curriculum and job aids; annual DEI report and Board presentation
  • Created Best of the Best program to advance corporate recognition around best in class DEI practices - recognized by Diversity Inc; Forbes; As You SOW, Crain's, Public Service Commission, Latina Style, Best Employer for Vets
  • Streamlined EEO investigative operational efficiencies through use of technology, designed internal case management tracking system; sharepoint site to eliminate paper intensive environment; internal handbook and investigative templates and controls
Con Edison, Inc - Manager of Organizational Development
City, STATE, 12/2008 - 09/2013
  • Managed the leadership, career development and comprehensive succession planning programs for the company and advised employees and senior management on the formulation, implementation and administration of applicable policies, practices and procedures.
  • Transformed department and upskilled team to execute broader engagement of organizational development to support customers with initiatives and programs that resulted in enhanced skills competencies, leadership and team effectiveness, conflict resolution and productivity
  • Led the design, implementation and evaluation of programs to support the professional development and continuous learning of team members, executives and emerging leaders.
  • Coordinated executive and leadership coaching programs - Signature leadership development program, 360 assessments, personality and professional assessment tools - MBTI, Hogan, StrengthFinders
  • Developed and Facilitated local organization planning days - strategy development, leadership alignment, team building, etc. Provided ongoing support to leaders at all levels of the organization
  • Provided a broad range of leadership and career development programs and services to all employees including leadership courses, mentoring programs, and career counseling. Researched and incorporated best practices and best current thinking, in order to maintain state-of-the-art and cost effective Leadership and Career Development Programs.
  • Employed new technology to streamline and create visually appealing and intuitive tracking and reporting system for comprehensive succession planning process
Washington Mutual Bank - Senior Regional Manager, FVP
City, STATE, 12/2003 - 12/2008
  • Opened 18 Denovo (new) branches within Queens and Brooklyn, NY market. Worked with Real Estate team to identify potential new locations; Partnered with various groups for new business development - review and approve financial projections based on market demographics; review concept plans, scope documents, layouts and site logistics; recruiting to conduct interview/ selection process for branch management team; marketing and Grand Opening activities aimed at driving new store production and creating brand awareness within market
  • Responsible for the management and leadership of 21 retail bank branches. Guided teams to increase business portfolio and grow bottom-line profitability; established and monitored compliance and operational controls; customer satisfaction surveys; tracking, reconciliation and reporting.
  • Reviewed goal attainment and production levels through use of various matrices. Worked with management teams to create action plans for underperforming targets. Monitored profitability of retail store locations
  • Conducted regular site visits with observations and performance coaching to ensure delivery of outstanding service while monitoring loyalty scores
  • Collaborated with Line of Business Partners to offer alternative products, Investments, Mortgages, Small Business Loans
Washington Mutual - Vice President of Learning & Development
City, STATE, 09/1998 - 12/2003
  • Implemented 3 new training locations within New York and New Jersey through partnership with project management team during construction of new facilities. Conduct interviews for selection and hiring of training team, supervisory and administrative staff.
  • Responsible for ongoing leadership and development of 21 member training team across 2 states. Oversee scheduling, enrollment and delivery of training curriculum for Northeast region employees to improve performance and productivity - conversion training, sales, technical/ systems, product knowledge, business and residential lending, compliance, and leadership development training.
  • Partner with Division Management and Group Staff to ensure that training programs were needs based and timely according to clients needs.
  • Coordinate and Manage corporate initiatives - Executive Diversity Council; Employee Opinion Survey; Executive Road Shows; Employee focus groups; Corporate Newsletter; Management Training and High School Internship Program), Tuition Reimbursement program
  • Instructional course design and delivery to include adult learning principles and varied learning modalities
Accomplishments

Crain's Notable Women in Talent Resources

Black Enterprise Top Executives in Corporate Diversity

YMCA Black Achievers in Industry

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Resume Overview

School Attended

  • Adelphi University
  • Adelphi University
  • Columbia University in The City of New York

Job Titles Held:

  • Director of Diversity & Inclusion
  • Manager of Organizational Development
  • Senior Regional Manager, FVP
  • Vice President of Learning & Development

Degrees

  • MBA
  • Certified Executive Coach

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