Director Of Day Services Resume Example CALMRA, Inc.

DIRECTOR OF DAY SERVICES

Professional Summary

Enthusiastic Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Highly capable in successfully resolving conflicts. A clear understanding of team building techniques and individualized counseling. Motivated to learn, grow and excel.

Skills

Spiritual guidance
Budgeting and Reporting
Team Leadership
Training and Development
Complaint resolution
Customer Relations
Exceptional interpersonal communication
Effective problem solver

Schedule Management
Excellent time management skills
Public speaking
Planning and Coordination
Critical thinking
Leadership
Project Management

Work History

Director of Day Services 01/2009 to Current
CALMRA, Inc. – Laurel , MD

· Responsible for starting senior center
· Oversee operations of senior center for 12 years
· Implement and Oversee budget
Review and evaluate new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
Hire, train and mentor well-qualified job applicants for administrative and support staff roles.
Establish and optimize program schedules to cover planned needs while capitalizing on opportunities to improve individual engagement.
Resolve problems, improve operations and provide exceptional service.
Assist Exectutive Director during executive decision-making processes and generate reports to recommend corrective actions and improvements.
Follow through with client requests to resolve problems.
Design and implement strategic business plans to achieve growth.
Collect family and employee feed back and made process changes to exceed satisfaction goals 100%.
Supervise employees and assess performances to determine training needs.
Complete special projects by using effective decision making, critical thinking and time management skills.
Conferr with team members about concerns with services to resolve problems and promote growth.
Increase regulatory compliance by accurately completing tasks and adhering to safety regulations.
Support individuals within program ranging in age from 40- 80 by utilizing person-centered plans.

Employment Assistance Program Counselor 01/2006 to 01/2007
Melwood Horticultural Training Center – Upper Marlboro, MD

Provided individual counseling services to over 35 individuals with intellectual disabilities to include, personal counseling, behavioral assessments, budget planning, community resource development, career development, housing referral services, medical referral services and life skills training.
Communicated closely with other counselors to devise programs and activities based on developmental and skill levels.
Worked collaboratively with other mental health professionals to provide consistent care.
Developed person center service plans in effort to maintain independence.
Documented monthly progress on client information sheets.

Director of Professional Services01/2001 to 01/2003
Annie Malone Children & Family Service Center – St. Louis , MO

Hired, mentored, supervised employees to carry out program goals.
Assisted residents with transitioning into a new living environment and maintained strong relationships with residents.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Liaised between community programs and residents and counseled 40 community and assisted living residents.
Solved grievances and complaints by collaborating with residents.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Identified issues, analyzed information and provided solutions to problems.
Supported personal needs of residents dealing with diverse conditions.
Conducted tours, orientation and educational sessions for residents and families.
Promoted positive relations between residents and staff.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Enforced policies and safety standards through building and room rounds.
Prepared variety of different written communications, reports and documents to ensure smooth operations.

Christian Counselor01/1996 to Current
One On One Ministries – Camp Springs, MD

Provide individual Christian counseling services to adults, young adults, and children.
Teach life skills
Train on finances
Volunteer in women shelters, homeless shelters, local parks.
Actively listen to individuals handle concerns quickly and escalate major issues to Senior Pastor.
Provide guidance and advice to help cultivate self-esteem and community involvement.
Communicate closely with other Christian counselors to devise programs and activities based on skill levels.
Work collaboratively with other mental health professionals to provide consistent care and minimize diversion.

Education

Master of Christian Counseling: Christian Counseling10/1999Andersonville Theological Seminary- Camilla Georgia

Bachelor of Arts: Psychology05/1996Meredith College- Raleigh, NC

Resume Overview

Companies Worked For:

CALMRA, Inc.
Melwood Horticultural Training Center
Annie Malone Children & Family Service Center
One On One Ministries

School Attended

Andersonville Theological Seminary
Meredith College

Job Titles Held:

Director of Day Services
Employment Assistance Program Counselor
Director of Professional Services
Christian Counselor

Degrees

Master of Christian Counseling : Christian Counseling 10/1999
Bachelor of Arts : Psychology 05/1996

Director of Day Services Resume Example

Resume Score: 80%

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