DIRECTOR oF DAY HABILITATION SERVICES, Resume Example
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DIRECTOR OF DAY HABILITATION SERVICES,
Professional Summary
Experienced Director proficient in managing day services operations with exceptional team supervision, project coordination and analytical problem-solving skills. Diplomatic in resolving disputes and coordinating diverse teams to drive improvements. Recognized for turning around struggling company operations to achieve sustained growth.
Skills
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Work History
DIRECTOR oF DAY HABILITATION SERVICES,, 04/2013 to Current
Aetna Inc. – Bridgeview , IL
Aetna Inc. – Bridgeview , IL
- Led day habilitation services team in the provision of day services in the Greater Lowell Area to 153 adults with developmental disabilities in a unionized setting.
- Restructured day habilitation services to support the increase in census as well as to better meet the needs of currently served adults with medically and behaviorally complex needs.
- Achieved numerous exemplary results with various compliance audits that included Office of Long Term Supports and Services (Medicaid) audit, University of Massachusetts integrity audit, and Department of Public Health active treatment audit.
- Achieved two outstanding 3-year CARF International accreditations with no findings (only achieved by 3% of all organizations surveyed).
- Administered and led the Department of Developmental Services funded Urban Youth Collaborative Internship Program to train up young adults in the provision of the services to adults with developmental disabilities.
- Creatively developed an innovative autism peer mentoring program in collaboration with family support services and Urban Youth Collaborative Program interns.
DIRECTOR oF DAY SERVICES, 03/2006 to 03/2013
East Middlesex Arc, Inc – City , STATE
East Middlesex Arc, Inc – City , STATE
- Led multiple sited operations at three locations in the provision of quality services to over 265 adults and adolescents living with developmental disabilities.
- Developed and expanded the day services operations to include Life Choices Day Habilitation Services, School to Work Transition Services, Vocational and Career Services, Community Based Day Services, Center for Emerging Artists, and Transportation Services.
- Diversified day services through the development of an innovative community based life skills program (that received recognition for its community integration and service-learning model).
- Led the expansion and professionalization of the School to Work Transition Services from 3 to 9 school districts which led to excellent academic outcomes and established a conduit to afterschool, family and adult services.
- Developed several community based collaborations to support the organization's strategic plan.
- Systematically improved the reputation of day services division with local families and the Department of Developmental Services area offices evidenced by numerous new referrals made by family members and a request to provide services in the North Shore and Central Middlesex areas.
- Achieved three DDS state surveys with distinction and two 3-year CARF accreditations with exemplary conformance to community integration standards.
DIRECTOR oF DAY HABILITATION SERVICES, 10/2002 to 03/2006
CLASS, Inc – City , STATE
CLASS, Inc – City , STATE
- Led multiple sited operations providing developmental skills and vocational training to adults with developmental and psychiatric disabilities to address complex clinical and behavioral needs.
- Cultivated collaborations with community organizations (such as Boys and Girls Club, Essex Art Center, Outdoor Explorations, Minuteman Elder Services, etc.) to provide creative and innovative services.
- Coordinated and implemented fundraising activities that included grant writing, fine arts auctions, and holiday fairs.
- Designed and implemented strategically beneficial projects such as facility enhancement plan, active treatment enhancement, community integration plan, and a therapeutic arts program.
- Optimized the provision of specialized services within nursing facilities throughout the Merrimack Valley.
- Managed contracts with various state agencies including Department of Developmental Services, Office of Long Term Supports and Services (Medicaid), University of Massachusetts, and Massachusetts Rehabilitation Commission.
- Managed budgets totaling over $3 million in revenue.
QUALITY ANALYST, 10/2001 to 10/2002
CLASS, Inc – City , STATE
CLASS, Inc – City , STATE
- Administered agency's continuous quality improvement and evaluation program through a multi-layered approach.
- Facilitated bilingual stakeholder advisory committees for individuals served, family members, and board members.
- Prepared agency for state licensing, CARF international accreditation, and federal Medicaid audits.
- Developed and maintained quality assurance procedural documentation.
- Partnered with management to create, develop and implement quality initiatives.
- Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
Education
Bachelor of Arts: Social Work, Spanish, and Sociology
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Resume Overview
Job Titles Held:
- DIRECTOR oF DAY HABILITATION SERVICES,
- DIRECTOR oF DAY SERVICES
- DIRECTOR oF DAY HABILITATION SERVICES
- QUALITY ANALYST
Degrees
- Bachelor of Arts : Social Work, Spanish, and Sociology
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