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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance.Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.Accomplished Executive with demonstrated ability to deliver mission-critical results.

Ambitious [Job Title] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance.Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.Accomplished Executive with demonstrated ability to deliver mission-critical results.

Core Accomplishments

Project Management:

  • Initiated remodeling of our lounge and catering ballroom which resulted in the most favored bookings.
  • Created and developed a new catering and sales computer system in alliance with our software development company.
  • Spearheaded new menu development.
  • Updated all technologies i.e., phone system, digital / audio systems, alarm systems.
  • Maintained periodic training of staff necessary to generate revenue and customer retention.
  • Developed a promotional marketing strategy to drive and increase revenue.
  • Overhauled our maintenance program for cost containment.
  • Increased revenue by implementing strategic menu pricing.

Human Resources:

  • Spearheaded new customer awareness program which increased retention.
  • Created an employee initiative to increase colleague appreciation.
  • Developed and refined an employee performance review.

Operations Management:

  • Managed all aspect of the business including the outdoor curb appeal as well as interior decor and all of the employees directing involved in those departments.
  • Handled all functions related to revenue generation and expense containment pertaining to promoting and delivering the best overall efficiency of the entire property.

Staff Development:

  • Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity and revenue.

Professional Experience
Director of Corporate Sales, 2003 - 08/2014
Holiday Inn Chicago SW Conference Center City, STATE,
  • Directly oversee group of hotels in effort to help ownership achieve financial goals.Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch.Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch.
  • Work with property based and corporate support teams to drive revenue in: group and transient room revenue, food and beverage revenue, and other sources of income for property
  • Consistently maintain focus on outperforming the comp set in RevPAR to deliver maximum revenue for each property
  • Lead GMs to insure employee engagement is high and work environment and culture leads to true essence of company credo
  • Insure GM and other property leaders are properly preserving assets, including cleanliness and condition as well as proper preventative maintenance programs in place
  • Oversee yearly operating, planning, reviewing and approving all components before presenting to ownership
  • Interact with asset manager for each hotel property, staying proactive and instill and maintain confidence in owners
  • Developed annual sales plan in support of organizational strategy and objectives
  • Directed implementation and execution of sales policies and practices
  • Served as an ambassador for the company at chamber meetings, networking events, and trade shows to promote and build sales
  • Recommended sales strategies for improvement based on market research and competitor analysis
  • Built, developed and managed sales team capable of carrying out needed sales and service initiatives
  • Managed multiple channel selling strategies
  • Created promotional tie in with our sister hotels..Generated new business and increased revenue by 75% through promotions.
  • Managed team of 65 professionals.

Spearheaded NightClub build-Captured 100% new business through new marketing initiatives. Captured 40% market share with new product quickly brought to market, resulting in a 1000% increase in revenue.


Strengthened company's business by leading implementation of special promotions for our hotel customers.

Executive Director of Food & Beverage and Catering, 01/1997 - 01/2003
William Tell Banquets & Restaurant City, STATE,
  • Countryside, IL 1997 - 2003 Executive Director of Food & Beverage and Catering
  • Monitored industry trends, take appropriate action to maintain competitive and profitable operations
  • Worked with upper level management to: analyze current business; project future expectations and needs; develop long term budgets and capitol improvements plans for outlets in the hotel
  • Coordinated activities of all property level Food and Beverage Division activities to include forecasting, planning, organizing, directing and development of the annual budget/profit plan for the hotel Food and Beverage Division
  • Interviewed, trained, appraised, coached, counseled and disciplined all food and beverage management personnel
  • Together with the DOSM implemented the agreed pricing structure and strategy for all catering market segments
  • Directed all sales activities for the Catering Sales Team and ensure they meet the goals of the marketing plan
  • Maintained close relationships with his/her key decision makers in their given market
  • Maintained a high level of exposure for the hotel in their given market through direct sales solicitation, telephone and written communication
  • Provided feedback on market information to the DOSM on changing conditions, trends and competition, as a result of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff
Executive General Manager- Nightclub, 1985 - 1989
Kicks On 66 Night Club City, STATE,
  • Monitored the quality of the restaurant and lounge areas including service, cleanliness, training and efficiency of entire staff
  • Managed day to day operations of the entire restaurant facility and lounge, to ensure guest expectations are exceeded by service standards and procedures including dealing with guest comments and concerns, special needs or accommodations
  • Supervised all financial, administrative, budgetary and inventory controls
  • Sustained a strong knowledge of food and beverage and trends among the food and beverage industry
  • Utilized interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
  • Supervised associates, hires, schedules, coaches and counsels, evaluates, trains and mentors for future promotion possibilities OTHER EXPERIENCE Holiday Inn Chicago SW Countryside; Hampton Inn Crestwood, Carol Stream & Countryside, Denver; Baymont Inn & Suites DIA Consulting
  • Full construction management from to start-up to completion with design development, site reviews, construction process, cost analysis, and vendor coordination
Education
Associate of Arts: Hospitality Business Law, Expected in 1976
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College of Du Page - Glenn Ellyn, IL
GPA:
: Accounting, Expected in
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Eastern Illinois University - Charleston, IL
GPA:
Professional Affiliations
Kicks on 66 Night Club, Countryside, IL
Skills

Operations, Sales, Sales Team, Leads, Annual Sales, Build Sales, Corporate Sales, Managed Sales, Market Research, Networking, Of Sales, Sales And, Sales Plan, Sales Strategies, Employee Engagement, Gms, Maintenance, Proactive, Self Motivated, All Sales, Budget, Budgets, Direct Sales, Forecasting, Marketing, Marketing Plan, Pricing, Sales Activities, Telephone, Construction Management, Cost Analysis, Design Development, Inventory, Mentors, Training, Financial Analysis

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Resume Overview

School Attended

  • College of Du Page
  • Eastern Illinois University

Job Titles Held:

  • Director of Corporate Sales
  • Executive Director of Food & Beverage and Catering
  • Executive General Manager- Nightclub

Degrees

  • Associate of Arts

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