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Director Of Continuing Education Remote Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Goal-oriented enthusiastic director with solid record of accomplishments in attaining and surpassing targets during 27-year career. Committed to staying on top of trends in education to maintain modern, efficient systems meeting needs of diverse employees and community members. Solid relationship-builder with decisive approach to solving operational problems. Motivational leader with top-notch communication, organizational project management and strategic planning abilities.

Skills
  • Expertise in Leading High Performing Teams

  • Project Management Knowledge and Skills

  • Program Development & Implementation (face to face and varies LMS platforms)

  • Training Development & Facilitation

  • Public Speaking & Training Facilitation

  • Data Analysis & Evaluation

  • Strategic Marketing & Branding Initiatives

  • Expert Fiscal Management

  • Community Outreach Initiatives

Skills

Expertise in Leading High Performing Teams

:

Project Management Knowledge and Skills

:

Program Development & Implementation (face to face and varies LMS platforms)

:

Training Development & Facilitation

:

Public Speaking & Training Facilitation

:

Data Analysis & Evaluation

:

Strategic Marketing & Branding Initiatives

:

Expert Fiscal Management

:

Community Outreach Initiatives

:
Work History
01/2013 to Current Director of Continuing Education (Remote) University Of Texas At El Paso | City, STATE,
  • Responsible for The University's non-credit professional education, adult enrichment and youth programs across all mediums (online, live)
  • Provides leadership, mentorship, and supervision to 12 Full time staff, 13 student employees and over 200 part-time instructors.
  • Reviews and approves negotiated agreements for department.
  • Reviews cost factors and estimates used in planning, organizing and scheduling work, preparing bids, selecting vendors or subcontractors and determining cost effectiveness.
  • Generates and analyzes statistical data to determine prospective customers, effectiveness of marketing strategies, financial deficiencies, organizational issues and potential funding sources.
  • Serves as liaison between department and internal or external customers.
  • Participates in various committees, professional trainings, industry conferences and conventions.
  • Focuses teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Creates annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Establishes performance goals for each department and provided feedback on methods for reaching those milestones.
  • Assists leadership during decision-making process by compiling daily reports to suggest corrective action.
  • Addresses staff performance challenges and program delivery barriers to mitigate obstacles and foster successful client and program delivery.
  • Resolves all issues efficiently, which in turn enhanced customer satisfaction ratings.
  • Analyzes business needs while soliciting customer feedback for process improvements.
  • Collaborates with IT management and fellow online partners to develop, organize, and deliver efficient operations and achieve demanding program offerings and delivery.
  • Works closely with organizational leadership, including Provost Office, Deans, and department chairs to strategically affect direction of operations.
01/2009 to 01/2013 Associate Director of Continuing Education University Of Texas At El Paso | City, STATE,
  • Responsible for The University's non-credit professional education across all mediums (online, live)
  • Provides leadership, mentorship, and supervision to 4 Full time staff, 3 student employees and over 50 part-time instructors.
  • Monitored formulation and coordination of account specifications, requirements for monetary transactions and associated documents.
  • Reviewed and approves negotiated agreements for area.
  • Reviewed cost factors and estimates used in planning, organizing and scheduling work, preparing bids, selecting vendors or subcontractors and determining cost effectiveness.
  • Generated and analyzes statistical data to determine prospective customers, effectiveness of marketing strategies, financial deficiencies, organizational issues and potential funding sources.
  • Reviewed past and current educational and instructional courses produced to determine improvements needed in developing short and long-range plans.
  • Ensured timely, efficient and cost effective course development and implementation.
  • Improved profit margins by streamlining operations and workflow
01/2008 to 01/2009 Educational Outreach Coordinator University Of Texas At El Paso – School Of Nursing | City, STATE,
  • Developed comprehensive marketing programs for outreach/recruiting activities; confers with institution programming management to develop goals of outreach program.
  • Disseminated program information through visits with school representatives and career day activities in designated locations and presented college education programs and services; coordinated recruitment activities with other university departments.
  • Participated in community activities which heightens awareness of university programs.
  • Advised administrative staff on need for new programs and courses.
  • Helped identify appropriate programs for prospective students and facilitated enrollment and funding if needed; helped students obtain necessary resources.
  • Responsible for counseling prospective students, parents, educational administrators and other interested persons regarding admissions requirements, policies and procedures; served as mentor, advocate, and contact for students; participated in retention and intervention programs for students.
  • Taught designated courses.
  • Prepared reports as required by management, federal, state, and university programs.
  • Documented findings to track trends and changes in community.
  • Identified target audiences, assesses their potential interest in university programs and coordinated campus visits.
  • Developed program curriculum and assisted in production of materials, ensuring that exhibits support program goals.
  • Developed methods for feedback from outreach locations and evaluates program success, making adjustments as appropriate.
  • Graduated 85% of its enrolled students, program’s highest attrition rate since its inception in 2005.
01/2005 to 01/2007 Family Advocacy Program Manager Department Of Defense Army | City, STATE,
  • Coordinated prevention, direct services, administration, evaluation and training efforts on installation to ensure compliance.
  • Served as central point of contact for all briefing or training requests related to department's education and training program.
  • Provided liaison services with civilian and military service providers and assumed lead responsibility for developing and coordinating installation Memorandum of Agreements.
  • Identified required prevention and treatment resources.
  • Provided quarterly verbal and written reports to chain of command on status of program, emerging prevention and treatment issues, trends, and results of conducted prevention programs.
  • Consolidated and analyzed statistical data.
  • Developed post-wide community education programs and special events .
  • Served as member of installation suicide risk management team.
  • Served on youth services evaluation team to participate in quality assurance programs, to include completing required checklist.
  • Increased program participation by 648% from FY05 to FY06 (1388 participants in FY05 and 8998 in FY06)
  • Recruited, hired, trained and supervised staff.
  • Assisted commander in initial start up of development, management, prevention and support programs Sexual Assault Prevention and Response Program (SAPR) and new reporting options for Domestic Violence (Restricted/Unrestricted).
  • Conducted training to Company commanders, identified unit advocates, and community to ensure integrated and transparent response was systematically responsive to sexual assault and domestic violence awareness, prevention, response, training, and victim care.
Education
Expected in 2019 Professional Project Management Certification of Completion | The University Of Texas At El Paso, El Paso, TX GPA:
Expected in 1999 Post Baccalaureate Certificate Program in Human Resource Management | University of Washington, Seattle, WA GPA:
Expected in 1994 Master of Education | Boston University, Boston, MA GPA:
Expected in 1989 BA | Business Administration American InterContinental University, Atlanta, GA GPA:
Committees

2020 – Present: UTEP Black Affinity Group (BAG): Founding Member and Secretary

2017 – Present: UTEP Women’s Advisory Council to the President

2015 – Present: UTEP Do One Thing (DOT) Trainer

2017 – Present: Conference on Management and Executive Development (CMED) Advisory

Board; Chair (2019 – present)

2017 – 2019: UTEP State Employee Charitable Campaign Co-Chair and Chair

2009 – 2014: Undergraduate Staff Advisor to students of Phi Beta Sigma Fraternity and

Zeta Phi Beta Sorority

Awards

2020 Conference on Management and Executive Development (CMED): 2nd Place Award for Recognition of Resilience, Creativity, and Innovation in the context of the COVID-19 Pandemic2017 Fall Commencement Staff Marshall

2019 CMED: Team Spirit Award

2019 LERN Conference: Management Practice and Operations Award

2017 UTEP Fall Commencement: Nominated and Recipient of Staff Marshall

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Resume Overview

School Attended
  • The University Of Texas At El Paso
  • University of Washington
  • Boston University
  • American InterContinental University
Job Titles Held:
  • Director of Continuing Education (Remote)
  • Associate Director of Continuing Education
  • Educational Outreach Coordinator
  • Family Advocacy Program Manager
Degrees
  • Professional Project Management Certification of Completion
  • Post Baccalaureate Certificate Program in Human Resource Management
  • Master of Education
  • BA