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director of consulting resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Confident Training and Implementation leader with demonstrated planning, organizational and leadership abilities focused on SaaS Software. Successful at developing and improving training programs for employees and clients alike at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.

Skills
  • Business Consultant; Approachable and Outgoing
  • New Project Development
  • Corporate Strategy and Development
  • Leadership and People Development
  • Expectation Management
  • Employee Motivation and Performance
  • Analytical and Critical Thinker
  • Improve Policies and Procedures
  • Effective Communicator and Public Speaker
  • Excellent Time Management
Work History
Director of Consulting, 03/2016 - Current
Houston Methodist Sugar Land, TX, Framingham, MA
  • Lead successful team of 8 consultants providing exceptional onboarding experience for 500+ clients worldwide, across all industries, in proprietary budgeting software, Planning Maestro
  • Developed Consultant training program and documentation for internal consultants; assist technical writer with training articles for client help portal
  • Create implementation plan for each client based on needs, goals and deadlines; using accounting practices, business acumen and human resource knowledge; work cohesively with internal teams for successful project completion
  • Maintain excellent customer service; past, present & future clients
  • Create client specific financial reporting in Excel with Analytics Maestro add-on using MDX; Income Statement, Balance Sheet, Cash Flow, KPI and variance reports
  • Troubleshooting and problem resolution with clients
  • Maintain high client retention and satisfaction rate year over year
  • Participate in focused team projects with development and support teams
Director of Human Resources and Finance Manager, 02/2014 - 03/2016
The Home Service Store, Inc City, STATE, Rutland, VT
  • Managed day-to-day operations for finance department of $120M service organization; reduced process gaps while supervising employees for optimal productivity
  • Monthly/yearly close; monthly reconciliations, forecast and budget compilation review and delivery to principles
  • Produced Income Statement, Balance Sheet and Cash Flow reports outlining financial data to assist C-Suite with making strategic and operational decisions
  • Collaborated with CPA Firm to complete accurate tax filings, annual reports and business licenses; upholding strict compliance through yearly audit
  • Updated training processes by reviewing existing documentation, leveraging feedback and working with staff to ensure information accuracy and usability
  • Enhanced team workflow and employee job satisfaction by coordinating communication between managers and employees
  • Directed each phase of employee life-cycle; recruiting, employment verification, criminal background checks, on-boarding, employee retention, performance management, retention, employee counseling and terminations
  • Collaborated with management to build and implement employment policies
  • Managed and processed multi-state payroll and annual distribution of W-2 and 1099 documents; Paychex One Source HRIS system
  • Manage and administer multi-state employee benefit profile; health, dental, vision, LTD, STD, 401K (5500) and PTO plans
  • Managed OSHA, workers compensation (yearly audits) and unemployment documentation and reporting
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
Human Resource & Finance Manager, 08/2005 - 02/2014
Powerhouse Technology, Inc City, STATE, Farmington, NY
  • Development, management and administration of Finance and HR departments
  • Financial management of $10M company, applying principles of cash accounting to analyze and prepare P&L and BS reports to assist ownership with making strategic plans and operational decisions
  • Identified improvements for internal controls and accounting procedures; reduced AR collections to net 30-45 days through relationship management
  • Drove implementation of Epicor's MRP Vista software with 3rd party; developed employee training manual, for system and company procedures
  • Managed employee life-cycle; recruiting, on-boarding, employee retention, disciplinary actions, counseling and terminations
  • Managed payroll processing, W-2 and 1099 documents; Pay Data Evolution
  • Evaluate, manage and administer benefit profile of medical, dental, vision, 401K (5500), AFLAC and vacation/sick pay along with NYS disability, OSHA regulations, unemployment and workers compensation (yearly audit)
  • Develop, train, and maintain employee policies and procedures through employee handbook
  • Manage 3 purchasing offices (6 employees) in China; purchased and coordinated freight for $4M in castings
Human Resource & Finance Manager, 03/2001 - 08/2005
Advantage Manufacturing Corp City, STATE,
  • Developed Human Resource and Finance department; managed end to end human resource activities and accounting operations
  • Implemented Epicor's ERP Vantage software with 3rd party, developed employee training manual, documenting system procedures.
Education
Learning And Development Certification: Currently Enrolled, Learning And Development, Expected in 04/2023
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AIHR, Academy To Innovate Human Resources - On-Line,
GPA:
Status -
PHR & SHRM-CP Certification : Human Resource Management, Expected in 07/2012
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SHRM; Society of Human Recourse Management - On-Line,
GPA:
Status -

Completed professional development re-certification 7/15, 7/18; 7/21

Bachelor of Science: Business Management, HR Management , Expected in 08/2007
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SUNY Empire State College - Saratoga Springs, NY
GPA:
Status -
Affiliations
SHRM; Society of Human Resource Management EST 06/2009 Vermont Notary Public Est 2015 Board Member & President Shrewsbury Co-Op at Pierces Store 3/2015 03/2018

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Resume Overview

School Attended

  • AIHR, Academy To Innovate Human Resources
  • SHRM; Society of Human Recourse Management
  • SUNY Empire State College

Job Titles Held:

  • Director of Consulting
  • Director of Human Resources and Finance Manager
  • Human Resource & Finance Manager
  • Human Resource & Finance Manager

Degrees

  • Learning And Development Certification
  • PHR & SHRM-CP Certification
  • Bachelor of Science

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