director of community relations resume example with 19 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Jessicais a dynamic business professional whose experience covers all facets of outreach, marketing and communications. She specializes in numerous areas of Profit and Non-Profit project management, including strategy planning and execution, public relations, advertising, community relations, communications, I.T. management, competitive analysis, project development. Conscientious Outreach Professional promoting 20-year career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings.

  • Administrative
  • Administrative Support
  • Business
  • Development
  • Business Development
  • Business management
  • Contracts
  • Clients
  • Client
  • Database
  • Direct marketing
  • Fast
  • Financial
  • Marketing
  • Meetings
  • Project Management
  • Project plans
  • Sales
  • Community outreach
  • Assistance program knowledge
  • Reliable and trustworthy
  • Teambuilding
  • Communication
  • Customer service
08/2012 to Current Director of Community Relations Avalon Health Care Group | Kent, WA,

As Director of Community Relations, I am responsible for overseeing outreach teams within assigned units, and working cooperatively with citizens, families, government and other agencies to assist the homeless population within the venerable population of LA's Skid Row and its surrounding areas. I coordinate with various service providers to ensure fulfillment of the participant’s needs. I report directly to the Vice President of the company. This position requires flexibility and an extreme ability to meet people where they are. I engage face to face with individuals experiencing homelessness and provide case management services.
Knowledge of and ability to access community resources on behalf of participants. Additionally, some of my responsibilities include the use of
of case management software and other systems to document case notes and services, submission of all paperwork accurately and on schedule, maintaining strict confidentiality of all information, execution of crisis intervention, welfare checks and conflict resolution.

04/2006 to 08/2012 Program Director Dish Network Corporation | New Port Richey, FL,

As Program Director-Patient Liaison I provided frontline leadership to the Patient Liaison team in collaboration with the Director of Quality. I also served as a link between patients, visitors, volunteers, employees, leaders and physicians with the objective of enhancing the understanding of the company's policies and services, increasing customer satisfaction, obtaining resolution of concerns, enhancing quality of care, and minimizing risk. I was responsible for the coordination of timely triage and escalation of incoming patient concerns, while empowering the patient liaisons to effectively and consistently interact with patients, visitors, local leadership and physicians.

07/2001 to 05/2005 Hospice Liaison Amedisys Home Health Services | Fort Payne, AL,

As a Hospice Liaison/Care Consultant, I interacted and assisted with referrals from healthcare professional in hospitals, home health agencies, nursing homes, long term care facilities and physicians in private practice. My success in this position derived solely from well maintained provider relationships that resulted in the admission of appropriate patients from physicians, discharge planners, case managers, floor nurses, and other healthcare professionals. I also participated in interdisciplinary team meetings and weekly marketing meetings as assigned by the Executive Director and or the Director of Business Development.

In this position I excellently established, maintained, coordinated, developed and promoted hospice and palliative care services to the public and industry in order to establish contractual and working relationships in the communities we served.

to Community Liaison Amn Healthcare | San Diego, CA,

My role as Community Liaison was between hospitals, rehab facilities, assisted livings, medical social workers, and health care patients needing immediate solutions for crisis conditions including those facing homelessness and those who are risk of experiencing homelessness. Business Development: First point of contact in ever changing, fast paced, customer reliant, healthcare business industry. I assisted patients and primary care providers, including hospitals, and like facilities in obtaining community linkages, and resources, such as housing placement, stabilization, rehabilitation programs, subsidized, income based programs for both short, and long-term care needs. I developed and maintained, healthcare relationships, through direct contact with upper management. Additionally, I provided account and case management for facilities and private clients.

Education and Training
Expected in 05/1991 to to Associate of Arts | Communication Sciences And Disorders Pasadena City College, Pasadena, CA GPA:

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Resume Overview

School Attended

  • Pasadena City College

Job Titles Held:

  • Director of Community Relations
  • Program Director
  • Hospice Liaison
  • Community Liaison


  • Associate of Arts

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