director of clinical supportive services resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Licensed Marriage & Family Therapist with a trauma-informed understanding, a psychodynamic perspective, and a person-centered approach. Experienced therapist, educator, motivator, mediator, and advocate. An accommodating and warm individual possessing strong observational skills and an in-depth understanding of human behavior.

Skill Highlights
  • Excellent Listening and Communication Skills
  • Skillful Therapeutic Interventions
  • Guided Imagery
  • Mindful Awareness
  • Trauma Resiliency Model
  • Program Development
  • Public Speaking
  • Mediation
  • Advocacy
  • Highly Motivated
  • Self-directed
  • Goal-driven
  • Positive
  • Team Player
Professional Experience
11/2007 to Current
Director of Clinical & Supportive Services Healthy Alternatives To A Violent Environment City, STATE,
  • Worked closely with supervisor and colleagues to manage and treat clients in care
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Provide ongoing case management to clients to implement appropriate treatment plans, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Work effectively with multicultural population
  • Liaise with other managers to ensure effective and efficient program delivery. Coordinate delivery of services among different community programs to increase effectiveness and efficiency
  • Provide information and filing support regarding public assistance and other government entitlements, housing/shelter applications, and transfers, Office of victims services compensation, lock replacement, emergency cell phones, and short-term financial assistance.
  • Provide criminal justice and family court information, advocacy, and support for victims of Domestic Violence and Sexual Assault
10/2005 to 11/2007
  • Located resources for clients and linked to services to facilitate treatment goals
  • Documented client interactions and progress in timely manner
  • Worked closely with supervisors and colleagues to ensure continuity and consistency of client care
  • Conduct interviews and orientations with applicants to develop personalized development plan that addresses needs of youth and their families
  • Identified program obstacles and communicated possible impacts to team.
  • Built teams to address project goals and objectives for multiple projects.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Developed strong communication and organizational skills through working on group projects
  • Proven ability to develop and implement creative solutions to complex problems
  • Self-motivated, with strong sense of personal responsibility
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Adaptable and proficient in learning new concepts quickly and efficiently
01/2000 to 10/2005
Youth Advocate/Case Manager Specialist LOS ANGLES GAY AND LESBIAN CENTER City, STATE,
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental, and emotional well-being.
  • Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Managed and led activities promoting growth in mental, emotional, and educational areas
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Facilitated youth development and leadership programs for young people from diverse backgrounds.
Education and Practicum Experience
Expected in 03/2018 to to
Master of Science: Clinical Psy
University of Phoenix - Tempe, AZ

Licensed Marriage and Family Therapist (LMFT)

Expected in 06/2013 to to
Bachelor of Science: Human Services
University of Phoenix - Tempe, AZ

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Director of Clinical & Supportive Services
  • Independent Living Program Manager
  • Youth Advocate/Case Manager Specialist


  • Master of Science
  • Bachelor of Science

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