Director Of Clinical Services Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Practical Clinical Supervisor with more than 18 years of experience and background in out patient clinical care. Focused on developing teams' clinical knowledge, decision-making skills and performance standards. Eager to bring talent and expertise to growing department.

  • Staff Scheduling
  • Clinical supervision
  • Direct Patient Care
  • Training and onboarding
  • Clinical Quality Improvement
  • Shift Scheduling
  • Patient relationship management
  • Effective communication
  • Clinical instruction
Pima Medical Institute Tucson, AZ Expected in 02/2021 Bachelors Of Science : Health Care Administration - GPA :
University of Phoenix Tempe, AZ Expected in 05/2024 Masters Of Science : Healthcare Administration & Quality - GPA :
  • CMA - Certified Medical Assistant
Work History
Brookdale Senior Living - Director of Clinical Services
Gallatin, TN, 08/2015 - Current
  • Interacted effectively with all stakeholders, including clinical staff and patients by using active listening and interpersonal skills.
  • Implement new policies and educate staff on changes.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Developed and adjusted work schedules for all staff.
  • Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
  • Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Motivated and supervised 20 admissions staff, 45 medical assistants and 2 registered nurses in delivering quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Healthcare Partners - Lead Optician
Huntington Park, CA, 11/2011 - 08/2015
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Recorded PD measures accurately and placed orders with eyeglass manufacturers.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Prepared work orders outlining all specifications for new lenses and frames.
Troon Golf, L.L.C. - Bar Manager
Yorba Linda, CA, 08/2008 - 11/2011
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Checked ID cards and verified bar guests were of legal age.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
Robert Jochim, MD - Receptionist/ Medical Assistant
City, STATE, 09/2008 - 01/2010
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Completed clerical duties and tasks for clinic administration.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.

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Resume Overview

School Attended
  • Pima Medical Institute
  • University of Phoenix
Job Titles Held:
  • Director of Clinical Services
  • Lead Optician
  • Bar Manager
  • Receptionist/ Medical Assistant
  • Bachelors Of Science
  • Masters Of Science

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