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Director Of Clinical Services Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Practical Clinical Supervisor with more than 18 years of experience and background in out patient clinical care. Focused on developing teams' clinical knowledge, decision-making skills and performance standards. Eager to bring talent and expertise to growing department.

Skills
  • Staff Scheduling
  • Clinical supervision
  • HIPAA
  • Direct Patient Care
  • Training and onboarding
  • Clinical Quality Improvement
  • Shift Scheduling
  • Patient relationship management
  • Effective communication
  • Clinical instruction
Education
Pima Medical Institute Tucson, AZ Expected in 02/2021 Bachelors Of Science : Health Care Administration - GPA :
University of Phoenix Tempe, AZ Expected in 05/2024 Masters Of Science : Healthcare Administration & Quality - GPA :
Certifications
  • CMA - Certified Medical Assistant
Work History
Brookdale Senior Living - Director of Clinical Services
Gallatin, TN, 08/2015 - Current
  • Interacted effectively with all stakeholders, including clinical staff and patients by using active listening and interpersonal skills.
  • Implement new policies and educate staff on changes.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Developed and adjusted work schedules for all staff.
  • Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
  • Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Motivated and supervised 20 admissions staff, 45 medical assistants and 2 registered nurses in delivering quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Healthcare Partners - Lead Optician
Huntington Park, CA, 11/2011 - 08/2015
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Recorded PD measures accurately and placed orders with eyeglass manufacturers.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Prepared work orders outlining all specifications for new lenses and frames.
Troon Golf, L.L.C. - Bar Manager
Yorba Linda, CA, 08/2008 - 11/2011
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Checked ID cards and verified bar guests were of legal age.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
Robert Jochim, MD - Receptionist/ Medical Assistant
City, STATE, 09/2008 - 01/2010
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Completed clerical duties and tasks for clinic administration.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.

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Resume Overview

School Attended
  • Pima Medical Institute
  • University of Phoenix
Job Titles Held:
  • Director of Clinical Services
  • Lead Optician
  • Bar Manager
  • Receptionist/ Medical Assistant
Degrees
  • Bachelors Of Science
  • Masters Of Science

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