Client Relations Director, Coach and Recruiter at a global educational software company. Ability to manage two departments remotely while recruiting, training and building departments needed to support and maintain rapid company growth. Executive collaborator with the highest level of interpersonal communication skills needed to regularly achieve company recruiting, hiring and training goals.
Skills
Dedicated problem-solver and solution-finder
Multi-department recruiting, interviewing and hiring
Exceptional written and verbal communication skills
Policy and compliance procedures creation and implementation
Ability to meet high pressure deadlines consistently
Strong time and project management skills
Agile pivoter, known to jump into the new with both feet
Salesforce Administrator, Microsoft Office Suite, Quickbooks, G-Suite, Zoom, Outlook, Jira, Zendesk, Python and SQL.
Work History
04/2017 to Current
Director of Client Relations, Coaching DirectorMacy's, Inc. – Madison, WI,
Quadrupled company B2C sales, clientele and revenue from April 2021 to April 2022.
Expanded B2B sales to from the United States to Canada, Mexico, Germany and Nigeria.
Managed 10 domestic business partners, contract negotiations, training of company products and partner launches.
Recruited, trained and managed sales team to achieve the highest product revenue in federal grant training program enrollments, out of 100 different training programs and 39 different training vendors.
Managed 4 international distributors; trained teams in coaching and instructional support methods.
Created company-wide infrastructure for federal grant procedures and trained business partners in procedures to maximize and streamline grant recipient enrollments.
Founded coaching department based on previous teaching method, yielding a 100% turnaround in timely graduation and employment rates.
Recruited and trained two coaches to coach and manage 160 data analyst and Python development students.
Created interactive professional development training software course on coaching students through graduation and securement of employment.
Contributed student success stories to federal grant marketing launch to draw in more grant recipients.
Directed partner and government grant launch social media marketing planning schedules.
Built new infrastructures, procedures and departments to support company growth.
Managed sales department staff and coaching department staff, liaising between two departments to create streamlined enrollment procedures.
Attended weekly executive meetings to co-plan operations for sales, coaching, instruction, marketing, course development, and partnerships.
01/2007 to 04/2021
Private Piano InstructorJen's Piano Studio – City, STATE,
Private individual piano, composition and theory lessons for students 50 students a week.
Raised scholarship funding for students who were unable to afford lessons.
Consistently produced award-winning students at local and state-level competitions.
Bi-annual recital planning, coordination and preparation to reinforce student success.
Scheduling, billing, policy writing (and updating), and payment collection.
Diversified and individualized instruction to students of all ages, and at all learning levels.
Used teaching and motivational methods to change extrinsic motivation into intrinsic motivation.
06/2016 to 06/2017
Starbucks ManagerSafeway – City, STATE,
Developed recruitment plans and strategies to onboard new employees.
Interviewed, recruited, trained, managed, and certified new employees.
Inspired employees win back-to-back regional and divisional promotional contests.
Monthly and weekly inventory, in addition to payroll and weekly scheduling.
Worked with store manager and district manager on daily, weekly and monthly bases to obtain production, inventory and sales goals.
Cleaned, reorganized, restocked and inventoried backroom to increase efficiency; this required climbing 3 storied ladders and onto even higher shelves at times.
Maintained front end store inventory, stocking and appearance at all times.
03/2007 to 10/2009
Health Insurance Agent, Office ManagerHorizon Senior Advisors – City, STATE,
Quoted and wrote individual and group life and health insurance policies.
Office manager, scheduler, receptionist, and email correspondence.
Data entry and database manager.
Promotional event coordination and planning.
Legal trust preparation and review.
Executive assistant to company CEO.
NV Health & Life License Insurance Agent: 221365
Education
Expected in to to
Bachelor of Arts: Music, Entrepreneurship University of Nevada, Reno - Reno, NV, GPA:
Currently completing music degree at Tulsa University as a transfer student, minoring in film composition. Major and core credits are complete. Transcripts available upon request.
Expected in 05/2016 to to
Associate of Arts: Music Truckee Meadows Community College - Reno, NV, GPA:
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