Director Of Business Services Resume Example A.R.M. Trucking And Logistics

DIRECTOR OF BUSINESS SERVICES

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Personnel training and development
Analytical thinker
Personable and outgoing
Effective communication
Organizational skills
Goal-oriented
Microsoft Office

Effective communication
Strategic selling
Excellent interpersonal skills
Strong time management
Strategic selling
Administrative Support
Business Operations

Work History

Director of Business Services, 01/2020 to Current
A.R.M. Trucking And Logistics – Baltimore, MD

Implemented marketing strategies for stand-alone, fully integrated trucking company providing solutions to meet demands of transportation industry.
Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
Plan, monitor and appraise employee work results by training managers to coach and discipline employees.
Set up and manage weekly payroll for organization of 10 personnel.
Maintain monthly reports.
Perform quarterly audits to to ensure company is compliance with Federal DOT and State regulations.
Analyze all audit results and resolved all compliance issues.
Handle all incoming business and client requests for information.
Track and record expenses and reconcile accounts to maintain accurate, current and compliant financial records.

Senior Member Service Representative, 07/2014 to Current
Tower Federal Credit Union – Laurel, MD

Exceeded team goals and collaborated with staff members
to implement member service initiatives.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Managed over 70 member calls per day.
Provided leadership and direction to grow team portfolio and increase revenue.
Evaluated information to explore issues, develop potential solutions and maintain high-quality service.
Assessed employee performance and developed improvement plans.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
Conducted staffing interviews and provided recommendations.
Complete monthly and quarterly audits.
Complete regular account maintenance, data entry and information retrieval based on membership needs.
Recommended specific products and services in alignment with individual needs, requirements, and specifications.
Manage work schedules for representatives.
Approve time sheets for team.

Business Office Manager, 10/2010 to 02/2020
Blk Jack Trucking – Baltimore, MD

Coached new employees on administrative procedures, company policies and performance standards.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed payroll for organization of 15 personnel.
Maintained daily bookkeeping report.
Used Quickbooks to produce monthly invoices, reports and other deliverables.
Created detailed expense reports and requests for capital expenditures.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Reviewed job applications to identify, vet and recommend optimal candidates.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Education

Bachelor of Business Administration: Business Administration and Management, Expected in 05/2022
Southern New Hampshire University - Hooksett, NH- Online

Associate of Arts: General StudiesThe Community College of Baltimore County - Catonsville, MD

High School Diploma: 05/2006
Woodlawn High School Center For Pre-Eng. Res. - Baltimore, MD

Accomplishments

Customer Relations
Earned highest marks for member satisfaction on annual review for three consecutive years.
Customer Service
Consistently received positive feedback from members and created repeat business by developing long-term relationships with members.
Product Promotion
Up-sold products and motivated member to upgrade current product plans.
Exceeded monthly quota for four consecutive years.

Resume Overview

Companies Worked For:

A.R.M. Trucking And Logistics
Tower Federal Credit Union
Blk Jack Trucking

School Attended

Southern New Hampshire University
The Community College of Baltimore County
Woodlawn High School Center For Pre-Eng. Res.

Job Titles Held:

Director of Business Services
Senior Member Service Representative
Business Office Manager

Degrees

Bachelor of Business Administration : Business Administration and Management , Expected in 05/2022
Associate of Arts : General Studies
High School Diploma : 05/2006

Director of Business Services Resume Example

Resume Score: 80%

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