Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable Healthcare management professional with 10+ years of experience in Healthcare and out patient practice. Experienced in handling administration, operations and patient satisfaction.

  • Practice Administration
  • Revenue Cycle Administration
  • Staff Management
  • Quality Patient Care
Work History
Director of Patient Operations, 07/2015 to Current
Elara CaringChillicothe, MO,
  • Responsible for overseeing multi location practice.
  • Complete management of administrative, operational and clinical staff
  • Facilitate hiring, onboarding, training and oversight of administrative and non clinical staff
  • Direct day-to-day administrative and operational functions for managers, patient care representatives and office staff
  • Supervise the credentialing, insurance and schedules for clinicians
  • Maintain oversight of patient information
  • Review company's strategic plans and develop departmental goals and standards to support vision..
  • Develop policies and procedures for effective practice management and compliance.
  • Provide guidance and leadership to employees across more than several departments.
  • Consult with clinical professionals on business decisions.
  • Update and maintain reports for senior leadership
  • EMR training and integration
  • Oversee vendors and contracts
  • Monitor Quality Assurance, team metrics and KPI's
  • Create and maintain employee shifts
  • Liaison with HR operations - time keep management, payroll, performance reviews, etc
  • Identify and resolve escalations between patients and providers.
  • Communicate frequently with with leadership and integral stakeholders
  • Complete ad-hoc projects
Center Manager, 06/2012 to 07/2015
OerlikonHuntersville, NC,
  • Managed Injury Care Coordinators
  • Effectively monitor high-volume of inbound and outbound customer calls for injury claims, payments and inquiries
  • Monitored team KPI’s
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Promoted positive customer experience through day-to-day supervision and management of facility.
  • Eased team transitions and new employee orientation through effective training and development.
  • Created effective reports for senior management
  • Reported issues to senior management with great detail, resulting in solutions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers
  • Serve as POINT OF CONTACT person for escalation calls
  • Determined quality assurance benchmarks and set standards for improvement.
  • Entered data into system, implementing tight safeguards to secure financial and personal information.
  • Processed debit, credit card and electronic check payments.
  • Developed, maintained and updated manuals and operational procedures.
  • Assist in account management
  • Conducted performance reviews for employees to reduce resolution times and improve customer satisfaction ratings.
  • Directed work team to deliver exceptional client experiences
Patient Account Manager, 02/2010 to 06/2012
University Of Chicago Medical CenterDarien, IL,
  • Trained at Yale In EPIC system
  • Oversee patient account representative team
  • Contacted patients after insurance was calculated to obtain payments.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Responded to patient, family and external payer inquiries.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Prepared reports detailing billing actions, flags and other key information.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Billed proper insurance for patients
  • Oversee time keep for staff
Bachelors Of Science : Business Management, Expected in
Charter Oak State College - New Britain, CT
Associates Of Science : Business Management, Expected in
Housatonic Community College - Bridgeport, CT,

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School Attended

  • Charter Oak State College
  • Housatonic Community College

Job Titles Held:

  • Director of Patient Operations
  • Center Manager
  • Patient Account Manager


  • Bachelors Of Science
  • Associates Of Science

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