Knowledgeable Healthcare management professional with 10+ years of experience in Healthcare and out patient practice. Experienced in handling administration, operations and patient satisfaction.
Skills
Practice Administration
Revenue Cycle Administration
Staff Management
EMR/EHR
Quality Patient Care
Work History
Director of Patient Operations, 07/2015 to Current Elara Caring – Chillicothe, MO,
Responsible for overseeing multi location practice.
Complete management of administrative, operational and clinical staff
Facilitate hiring, onboarding, training and oversight of administrative and non clinical staff
Direct day-to-day administrative and operational functions for managers, patient care representatives and office staff
Supervise the credentialing, insurance and schedules for clinicians
Maintain oversight of patient information
Review company's strategic plans and develop departmental goals and standards to support vision..
Develop policies and procedures for effective practice management and compliance.
Provide guidance and leadership to employees across more than several departments.
Consult with clinical professionals on business decisions.
Update and maintain reports for senior leadership
EMR training and integration
Oversee vendors and contracts
Monitor Quality Assurance, team metrics and KPI's
Create and maintain employee shifts
Liaison with HR operations - time keep management, payroll, performance reviews, etc
Identify and resolve escalations between patients and providers.
Communicate frequently with with leadership and integral stakeholders
Complete ad-hoc projects
Center Manager, 06/2012 to 07/2015 Oerlikon – Huntersville, NC,
Managed Injury Care Coordinators
Effectively monitor high-volume of inbound and outbound customer calls for injury claims, payments and inquiries
Monitored team KPI’s
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Promoted positive customer experience through day-to-day supervision and management of facility.
Eased team transitions and new employee orientation through effective training and development.
Created effective reports for senior management
Reported issues to senior management with great detail, resulting in solutions.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
