- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
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Knowledgeable Healthcare management professional with 10+ years of experience in Healthcare and out patient practice. Experienced in handling administration, operations and patient satisfaction.
- Practice Administration
- Revenue Cycle Administration
- Staff Management
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- EMR/EHR
- Quality Patient Care
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Director of Patient Operations, 07/2015 to Current
Elara Caring – Chillicothe, MO,
- Responsible for overseeing multi location practice.
- Complete management of administrative, operational and clinical staff
- Facilitate hiring, onboarding, training and oversight of administrative and non clinical staff
- Direct day-to-day administrative and operational functions for managers, patient care representatives and office staff
- Supervise the credentialing, insurance and schedules for clinicians
- Maintain oversight of patient information
- Review company's strategic plans and develop departmental goals and standards to support vision..
- Develop policies and procedures for effective practice management and compliance.
- Provide guidance and leadership to employees across more than several departments.
- Consult with clinical professionals on business decisions.
- Update and maintain reports for senior leadership
- EMR training and integration
- Oversee vendors and contracts
- Monitor Quality Assurance, team metrics and KPI's
- Create and maintain employee shifts
- Liaison with HR operations - time keep management, payroll, performance reviews, etc
- Identify and resolve escalations between patients and providers.
- Communicate frequently with with leadership and integral stakeholders
- Complete ad-hoc projects
Center Manager, 06/2012 to 07/2015
Oerlikon – Huntersville, NC,
- Managed Injury Care Coordinators
- Effectively monitor high-volume of inbound and outbound customer calls for injury claims, payments and inquiries
- Monitored team KPI’s
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Eased team transitions and new employee orientation through effective training and development.
- Created effective reports for senior management
- Reported issues to senior management with great detail, resulting in solutions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing.
- Created clear and effective policies governing all aspects of employee work and interaction with customers
- Serve as POINT OF CONTACT person for escalation calls
- Determined quality assurance benchmarks and set standards for improvement.
- Entered data into system, implementing tight safeguards to secure financial and personal information.
- Processed debit, credit card and electronic check payments.
- Developed, maintained and updated manuals and operational procedures.
- Assist in account management
- Conducted performance reviews for employees to reduce resolution times and improve customer satisfaction ratings.
- Directed work team to deliver exceptional client experiences
Patient Account Manager, 02/2010 to 06/2012
University Of Chicago Medical Center – Darien, IL,
- Trained at Yale In EPIC system
- Oversee patient account representative team
- Contacted patients after insurance was calculated to obtain payments.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family and external payer inquiries.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Prepared reports detailing billing actions, flags and other key information.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Billed proper insurance for patients
- Oversee time keep for staff
Bachelors Of Science : Business Management, Expected in
Charter Oak State College - New Britain, CT
GPA:
Associates Of Science : Business Management, Expected in
Housatonic Community College - Bridgeport, CT,
GPA:
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