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director of business operations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Flexible and efficient Director of Business Operations with 22 years of industry experience. Offering a proven history of successfully evaluating and optimizing operational systems. Excellent communication and client service skills. Experienced in customer service and satisfaction.Proficient in cutting costs without compromising for effectiveness.

Skills
  • Experienced in customer service.
  • Routing
  • Logical reasoning
  • Systems evaluation
  • Schedule development
  • Reliable and trustworthy
  • Working collaboratively
  • Fleet management
  • Shipping and receiving understanding
  • Compliance standards
  • Budget analysis
  • Transportation regulations knowledge
  • Planning production
  • Safety standards
  • Mentoring and training
  • Transportation management systems
  • Profit and loss management
  • Vendor management
  • Project management
Experience
03/2022 to Current
Director of Business Operations General Dynamics Van Nuys, CA,
  • Supervise maintenance crew on electrical, HVAC, welding, carpentry, and mechanical projects.
  • Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
  • Served as key corporate representative, liaising with multiple departments in support of operational excellence.
  • Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Oversaw company operations, customer service, resource management and profitability.
  • Provided leadership, direction and strategic planning for business unit operations.
  • Demonstrated excellent network and relationship building with both external and internal customers.
05/2013 to 02/2022
Transportation Shift Supervisor Papa John's Manchester, TN,
  • Monitored customers orders for proper billing.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Helped customers with ordering process and delivery issues.
  • Checked that drivers transported loads securely and in compliance with state DOT laws.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Maximized workplace safety for all personnel by promoting culture of safety with well-engaged and satisfied employees.
  • Oversaw scheduling for day-to-day activities of 200 transportation employees.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
  • Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
10/2009 to 05/2013
Warehouse Supervisor Rcn Telecom Services Laconner, WA,
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
  • Developed weekly schedules for warehouse employees.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
  • Researched issues to address shipping errors and packaging mistakes.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Trained staff on material handling processes to reduce shipping times.
06/2007 to 10/2009
Team Leader Autism Services Inc Hamburg, NY,
  • Delegated daily tasks to team members to optimize group productivity.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored team progress and enforced deadlines.
  • Developed and monitored weekly staff schedules.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
01/2006 to 06/2007
Inventory Controller Lonza Group Ag Greenwood, SC,
  • Investigated and resolved variances with inventory records.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Transported items using equipment like forklifts and hand trucks.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Provided top quality control while eliminating downtime to maximize revenue.
  • Strengthened operational efficiencies and traceability by utilizing organizational filing systems for product placement.
  • Established best practices for warehouse slotting and mapping to ensure adherence to food safety regulations.
07/2002 to 01/2006
Truck Loader Bimbo Bakeries Usa Houma, LA,
  • Maximized truck space by loading efficiently.
  • Checked load-related documentation to promote completeness and accuracy.
  • Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.
02/2001 to 07/2002
Order Selector Ingles Markets, Incorporated Westminster, SC,
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Used handheld scanners to key in data for packages.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Labeled boxes and placed in outbound collection areas.
Education and Training
Expected in 06/2001 to to
High School Diploma:
Hannibal High School - Hannibal, NY
GPA:

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Resume Overview

School Attended

  • Hannibal High School

Job Titles Held:

  • Director of Business Operations
  • Transportation Shift Supervisor
  • Warehouse Supervisor
  • Team Leader
  • Inventory Controller
  • Truck Loader
  • Order Selector

Degrees

  • High School Diploma

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