director of business operations resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Accomplished detail-oriented director of business operations, with 8+ years leading a team, compliance advisory, and regulatory analysis for program and project management. Applying communication, organization, and project management skills to save employers time and money. Organize workload and meet critical deadlines; create and maintain a work environment that promotes effective, thoughtful communication between team members, the public, and management Negotiate supplier procurement contracts: Negotiates, administers, extends, terminate, and renegotiates contracts. Develops and maintains good customer relations with external vendors
  • Extensive knowledge of Microsoft Office Suite
  • Workflow Planning
  • Cost Reduction Strategies
  • QuickBooks
  • DCAA Audit experience
  • Cost Proposal
  • Regulatory Analysis Expert
  • Deltek Cost Point
  • Payroll Systems (Paychex, ADP, STAR, QuickBooks)
  • HRIS - Insperity
  • Data Analysis
  • Project Management
  • Secret Clearance
11/2019 to Current
Director of Business Operations Elara Caring Clarksville, TX,
  • Increased gross revenues by over $5 million over a span of three years through cost reduction strategies
  • Manage a team of 3 program analysts, and 5 information technology technicians, 6 administrative support staff, 2 project managers, and 3 subcontractors
  • Plan, lead, and enforce recruitment, management, and employee relations policies
  • Summarize contracts and delegate responsibilities to reporting staff
  • Maintain detail and accurate records for contract compliance
  • Oversee all hiring and employee relations for the company
  • Provide oversight, approve, or deny request for services outside the terms of the contract and write modifications to cover additional services
  • Negotiate with suppliers to draw up procurement contracts: Negotiates, administers, extends, terminates, and renegotiates contracts.
10/2014 to Current
HR Generalist Arconic Davenport, IA,
  • Draft and Finalize Proposals
  • Evaluates or monitors contract performance and finances to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations
  • Arbitrates claims or complaints occurring in performance of contracts
  • Maintains employee benefits programs; recommending benefit programs to management; directing the processing of benefit claims
  • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; and maintaining records
  • Collaborates with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention
  • Administer and manage full cycle payroll, benefits, 401k, COBRA, FLSA, LTD, STD, workers compensation, background, and drug screening program
  • Assists in the development and implementation of personnel policies and procedures
  • Prepares and maintains the employee handbook and the policies and procedures manual
  • Manages bi-weekly payroll data entry and submission with payroll database: (ADP/Paychex/QuickBooks)
  • Perform payroll/benefits-related reconciliations
  • Conduct audits of various payroll, benefits or other HR programs and recommend any corrective action
  • Update HRIS database records and process paperwork for new hires, terminations, and other status changes e.g
  • O I-9 o W-4 o EEO Self-identification forms o Termination checklists o Non- Disclosures/ Non-Compete agreements
  • Develops and maintains affirmative action program; files EEO-1 report annually; and maintains other records, reports, and logs to conform to EEO regulations.
11/2011 to 11/2019
Business Analyst II/ Project Manager ATS GROUP, LLC City, STATE,
  • Interpret and present findings in a clear, concise oral and written form including the creation and use of tables, charts, and graphics to summarize results
  • Interpret and apply laws, regulations, policies, and procedures in accordance with FAR Clauses
  • Contract Management/ Program Management for three Federal Contracts valuing $18 million dollars
  • FSO for the ATS Group, LLC in training, official February 2017
  • Maintain detailed and accurate records
  • Supervised a team of 4 per contract managed
  • Develops and maintains a thorough set of Standard Operating Procedures and best practices, ensuring compliance with policies, and identifying ways to improve Next Generation Automated Test Systems repair and replace processes when applicable
  • Lead designer and procurement agent for the Smithsonian Institute National Museum of African
  • American History and Culture loose furniture contract
Education and Training
Expected in 05/2013
Corporate Compliance and Certificate of Regulatory Analysis:
- ,
Expected in 08/2008
Bachelor’s Degree: Business Administration
Expected in
Master’s degree: Jurisprudence
Activities and Honors
COLLIGIATE EXTRA-CURRICULAR ACTIVITIES - WIDENER UNIVERSITY National Association of Black Accountants, Vice President Black Student Union, Treasurer Presidential Service Core, Service Site Manager Presidential Scholar Member of the Widener Women’s Basketball Team 2004-2006

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School Attended


Job Titles Held:

  • Director of Business Operations
  • HR Generalist
  • Business Analyst II/ Project Manager


  • Corporate Compliance and Certificate of Regulatory Analysis
  • Bachelor’s Degree
  • Master’s degree

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