Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Director of Business Development eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Prepared to bring 5+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

  • Sales training and leadership
  • Pipeline development
  • Digital marketing
  • Product development
  • Marketing and advertising
  • Client communication
  • Statistical and operational analysis
  • Performance improvements
  • Property management
  • Adobe Systems
  • Microsoft Office expert
Work History
Director of Business Development, 09/2019 to Current
Avineon, Inc.Saint Petersburg, FL,
  • Negotiated, prepared and signed contracts with clients.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
  • Worked closely with all local product development and printing companies to create and maintain marketing materials for sales presentations and hotel materials.
  • Oversee the presence of the hotel throughout all booking sites and social media sites.
Guest Relations/ Sales and Marketing/Social Media Manager, 03/2018 to 08/2019
Omni HotelsRancho Mirage, CA,
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Enhanced response and resolution systems to meet changing demands.
  • Surveyed guests to check for areas in need of improvement.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Provided services efficiently and with high level of accuracy.
  • Resolved service-related problems and documented actions in system.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Answered customer telephone calls promptly and appropriately.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Curated and segmented editorial content to increase engagement and channel growth.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Ensured successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
  • Increased customer engagement through social media.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Used AI to create and print marketing materials, including product reviews, press releases and ads.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
Front Desk Agent, 02/2016 to 01/2018
Distrikt Hotel GroupCity, STATE,
  • Kept accounts in balance and ran daily reports to verify totals.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Answered customer telephone calls promptly and appropriately.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Collaborated with housekeeping and restaurant team members to handle guest requirements from check-in through check-out.
: , Expected in
New Jersey City University - Jersey City, NJ
High School Diploma: , Expected in 06/2010
Newark Tech School of Technology - Newark, NJ,

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Resume Overview

School Attended

  • New Jersey City University
  • Newark Tech School of Technology

Job Titles Held:

  • Director of Business Development
  • Guest Relations/ Sales and Marketing/Social Media Manager
  • Front Desk Agent


  • Some College (No Degree)
  • High School Diploma

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