- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
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Enthusiastic Director of Business Development eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Prepared to bring 5+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
- Sales training and leadership
- Pipeline development
- Digital marketing
- Product development
- Marketing and advertising
- Client communication
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- Statistical and operational analysis
- Performance improvements
- Property management
- Adobe Systems
- Microsoft Office expert
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Director of Business Development, 09/2019 to Current
Avineon, Inc. – Saint Petersburg, FL,
- Negotiated, prepared and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Helped incorporate product changes to drive customer engagement and firm profits.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
- Worked closely with all local product development and printing companies to create and maintain marketing materials for sales presentations and hotel materials.
- Oversee the presence of the hotel throughout all booking sites and social media sites.
Guest Relations/ Sales and Marketing/Social Media Manager, 03/2018 to 08/2019
Omni Hotels – Rancho Mirage, CA,
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Enhanced response and resolution systems to meet changing demands.
- Surveyed guests to check for areas in need of improvement.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Provided services efficiently and with high level of accuracy.
- Resolved service-related problems and documented actions in system.
- Updated team members about changes in hotel products, services, pricing and policies.
- Answered customer telephone calls promptly and appropriately.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Curated and segmented editorial content to increase engagement and channel growth.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Ensured successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
- Increased customer engagement through social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Used AI to create and print marketing materials, including product reviews, press releases and ads.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
Front Desk Agent, 02/2016 to 01/2018
Distrikt Hotel Group – City, STATE,
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Answered customer telephone calls promptly and appropriately.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collaborated with housekeeping and restaurant team members to handle guest requirements from check-in through check-out.
: , Expected in
New Jersey City University - Jersey City, NJ
GPA:
High School Diploma: , Expected in 06/2010
Newark Tech School of Technology - Newark, NJ,
GPA:
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