Enthusiastic Director of Business Development eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Prepared to bring 5+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Skills
Sales training and leadership
Pipeline development
Digital marketing
Product development
Marketing and advertising
Client communication
Statistical and operational analysis
Performance improvements
Property management
Adobe Systems
Microsoft Office expert
Work History
Director of Business Development, 09/2019 to Current Avineon, Inc. – Saint Petersburg, FL,
Negotiated, prepared and signed contracts with clients.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Compiled product, market and customer data to forecast accurate sales and profit projections.
Helped incorporate product changes to drive customer engagement and firm profits.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
Considered business demands and customer preferences when developing pricing structures and marketing plans.
Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
Worked closely with all local product development and printing companies to create and maintain marketing materials for sales presentations and hotel materials.
Oversee the presence of the hotel throughout all booking sites and social media sites.
Guest Relations/ Sales and Marketing/Social Media Manager, 03/2018 to 08/2019 Omni Hotels – Rancho Mirage, CA,
Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Enhanced response and resolution systems to meet changing demands.
Surveyed guests to check for areas in need of improvement.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Verified that personal and payment information on guest accounts was accurate and complete.
Provided services efficiently and with high level of accuracy.
Resolved service-related problems and documented actions in system.
Updated team members about changes in hotel products, services, pricing and policies.
Answered customer telephone calls promptly and appropriately.
Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Curated and segmented editorial content to increase engagement and channel growth.
Analyzed competitor pages to locate backlink and keyword opportunities.
Ensured successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
Increased customer engagement through social media.
Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Used AI to create and print marketing materials, including product reviews, press releases and ads.
Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
Front Desk Agent, 02/2016 to 01/2018 Distrikt Hotel Group – City, STATE,
Kept accounts in balance and ran daily reports to verify totals.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Answered customer telephone calls promptly and appropriately.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Collaborated with housekeeping and restaurant team members to handle guest requirements from check-in through check-out.
Education
: , Expected in New Jersey City University - Jersey City, NJ GPA:
High School Diploma: , Expected in 06/2010 Newark Tech School of Technology - Newark, NJ, GPA:
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School Attended
New Jersey City University
Newark Tech School of Technology
Job Titles Held:
Director of Business Development
Guest Relations/ Sales and Marketing/Social Media Manager
