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Director of Business Development Resume Example

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DIRECTOR OF BUSINESS DEVELOPMENT
Summary

Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.

Skills
  • Setting reservations
  • Microsoft Office expertise
  • Self-starter
  • Providing customer support
  • Employee coaching
  • Coordinating events
  • Organizational strengths
  • Catering
  • Schedule management
  • Safe serving knowledge
  • Excellent customer service
  • Banquets and catering
Experience
04/2014 - CurrentDirector of Business DevelopmentChick-fil-A Bristol | Bristol, VA
  • Creating, planning and providing events and marketing strategies that enhance and grow the emotional connections.
  • Growing sales and protecting the brand. Coordination fundraisers, donations, social media, community involvement.
  • Recruiting/hiring talent, engage and develop others, leadership development,
  • Training new and current team members. Orientation and onboarding new hires.
  • Taking care of catering guest with orders pick up and delivery.
  • Making weekly team member and leadership schedule.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
06/2008 - 04/2014Floral DesignerJanie's Country Gallery Florist | Bristol, VA
  • Ensured that flowers and decorative pieces were properly packed so that there was no damage during the delivery process.
  • Stayed current on the latest floral trends and supplier products by conducting careful research.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Shared details on how to properly care for purchased flowers and plants with customers.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Maintained customer expectations with open consultations and frequent communication.
  • Adjusted patterns to fit client requirements.
  • Ensured personal safety through careful tool operation, use of protective equipment and proper ventilation systems.
08/2004 - 04/2008Catering AssistantSwallowtail Restaurant | Abingdon, VA
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Verified orders and bagged items for easy transport.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Washed and sanitized dishes after every use to protect customers.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Accepted payments and made change to process transactions.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Prepared dishes for catering events or during high-volume shifts.
  • Monitored and counted food stock and supplies to reorder on time.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Protected food from spoilage by storing according to safety procedures.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
Education and Training
05/2003High School Diploma
John S. Battle High School | Bristol, VA
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Resume Overview

Companies Worked For:

  • Chick-fil-A Bristol
  • Janie's Country Gallery Florist
  • Swallowtail Restaurant

School Attended

  • John S. Battle High School

Job Titles Held:

  • Director of Business Development
  • Floral Designer
  • Catering Assistant

Degrees

  • 05/2003 High School Diploma

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