Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Accomplished healthcare professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful director proficient in building teams and motivating personnel to new levels of performance.

  • Budget planning
  • Communication
  • Customer service
  • Issue Resolution
  • Marketing
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Monthly Operating Reports
  • New Hire Training
  • Partnership
  • Process improvement
  • Sales
  • Strategic Planning
12/2014 to Current Director of Business Development Cascadia Healthcare | Emmett, ID,
  • Responsible for growing surgical business for four ASCs in Houston, TX.
  • Professionally communicates with physicians and office staff regarding facilities.
  • Liaison between physician’s staff and facilities.
  • Understands senior level reports and using data to strategize business plans.
  • Understands multi-specialty center processes and assist with facility process improvement plans as needed.
  • Attends investor meetings and discuss opportunities with potential investors.
  • Maintain high level of confidentiality.
  • Completes budget planning for next fiscal year.
  • Coordinates marketing events and meeting/events to enhance office experiences.
  • Coordinates and presents at partnership meetings and keep partners updated on business objectives.
  • Researches and understands billing for new procedures and equipment to keep up with changes in service lines.
  • Meets with vendors and negotiates pricing for new equipment requests made by physicians.
  • Understands managed care plans and market changes.
  • Serves on ASD patient experience committee.
  • Mentors and trains new team members and coaches team members on sales ability.
  • Facilitates ASD New Hire Training in Nashville.
  • Focuses on issue resolution and removing barriers to enhance physician and office experiences at facilities.
  • Handles physician partnership paperwork completion and understands legal contracts and agreements for investments.
  • Helps with facility operations as needed and consults with facility administrators and staff to implement process improvements for operations.
  • Assists with Monthly Operating Reports, Volume Variance Reports and Capital Equipment Requests for multiple facilities.
  • Assists with interviewing, onboarding and training new hires.
  • Provides coaching and feedback to staff for performance improvement.
  • Launched orthopedic service line from initial cold call to performance of first case.
  • Assists with dictation set up and follow up on any problems.
12/2012 to Current ProCare Specialist Providence Health & Services | Walla Walla, WA,
  • Provide operating room support for endoscopic procedures.
  • Maintain and clean surgical devices and instruments.
  • Trouble shoots problems with surgical equipment and provides alternative solutions as needed.
  • Collect hospital recycling and package it safely for shipping.
  • Maintain spreadsheets for billing and repairs.
  • Provide a high level of customer service to hospital staff and physicians.
  • Handles questions and concerns for physicians and staff.
  • Communicates effectively with staff regarding schedule changes and equipment needs.
  • Works closely with physicians regarding surgical preferences and needs.
12/2009 to 12/2012 Surgery Scheduler City Of Grand Rapids | Grand Rapids, MI,
  • Schedule, revise, and cancel all patient surgery appointments.
  • Track and trend all surgery cases for cancellations and variances.
  • Track physician block time utilization and report to Medical Executive Committee (MEC) on a quarterly basis.
  • Perform productivity audits for each department, closely monitoring budgeted FTE’s versus actual FTE’s and report to Administrator daily.
  • Update various Operating Room (OR) forms and spreadsheets for facility.
  • Perform post-op patient calls 24 hours post discharge to receive patient recovery status.
  • Act as backup to centers Administrative Assistant consisting of providing executive-level support to the Facility Administrator and three direct reports with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
  • Enter all center receivables into SmartSystem once inventory count verified by receiving.
  • Orient new residents to facility and submit new resident report to Administrative Assistant on a monthly basis.
  • Run, coordinate and write OR surgery board as needed in the scheduled or unscheduled absence of OR Coordinator.
  • Backup insurance verifications in the scheduled or unscheduled absence of FT verifiers or overload of cases to be verified.
  • Coordinate vendor appointment repairs around surgery schedule for OR.
  • Verification of case count each month to support month end financial closing.
  • Operate multi-phone system.
  • Responsible for opening and closing procedures of facility each day.
  • Assist with patient care and turning over of OR rooms as needed.
12/2008 to 12/2009 Business Office Representative Bailey Square Surgery Center | City, STATE,
  • Verified patient benefits with various insurance companies.
  • Priced patient procedures based upon information provided by patients insurance and facility negotiated contract.
  • Notified patient of verification of benefits and inform of any monies that would be due the date of procedure.
  • Accept patient pre-payments for surgery if requested by patient.
  • Operate multi-phone system.
  • Responsible for opening and closing procedures of facility each day.
  • Pull, file, and organize patient medical records.
Education and Training
Expected in 2009 Bachelor | Healthcare Admininistration Texas State University, , GPA:
Expected in 2005 High School Diploma | Dickinson High School, , GPA:
Activities and Honors

YOY Volume Growth

New Service Line Impl

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School Attended

  • Texas State University
  • Dickinson High School

Job Titles Held:

  • Director of Business Development
  • ProCare Specialist
  • Surgery Scheduler
  • Business Office Representative


  • Bachelor
  • High School Diploma

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