Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Accomplished healthcare professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful director proficient in building teams and motivating personnel to new levels of performance.
Skills
Budget planning
Communication
Customer service
Issue Resolution
Marketing
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Monthly Operating Reports
New Hire Training
Partnership
Process improvement
Sales
Strategic Planning
Experience
12/2014 to CurrentDirector of Business DevelopmentCascadia Healthcare | Emmett, ID,
Responsible for growing surgical business for four ASCs in Houston, TX.
Professionally communicates with physicians and office staff regarding facilities.
Liaison between physician’s staff and facilities.
Understands senior level reports and using data to strategize business plans.
Understands multi-specialty center processes and assist with facility process improvement plans as needed.
Attends investor meetings and discuss opportunities with potential investors.
Maintain high level of confidentiality.
Completes budget planning for next fiscal year.
Coordinates marketing events and meeting/events to enhance office experiences.
Coordinates and presents at partnership meetings and keep partners updated on business objectives.
Researches and understands billing for new procedures and equipment to keep up with changes in service lines.
Meets with vendors and negotiates pricing for new equipment requests made by physicians.
Understands managed care plans and market changes.
Serves on ASD patient experience committee.
Mentors and trains new team members and coaches team members on sales ability.
Facilitates ASD New Hire Training in Nashville.
Focuses on issue resolution and removing barriers to enhance physician and office experiences at facilities.
Handles physician partnership paperwork completion and understands legal contracts and agreements for investments.
Helps with facility operations as needed and consults with facility administrators and staff to implement process improvements for operations.
Assists with Monthly Operating Reports, Volume Variance Reports and Capital Equipment Requests for multiple facilities.
Assists with interviewing, onboarding and training new hires.
Provides coaching and feedback to staff for performance improvement.
Launched orthopedic service line from initial cold call to performance of first case.
Assists with dictation set up and follow up on any problems.
12/2012 to CurrentProCare SpecialistProvidence Health & Services | Walla Walla, WA,
Provide operating room support for endoscopic procedures.
Maintain and clean surgical devices and instruments.
Trouble shoots problems with surgical equipment and provides alternative solutions as needed.
Collect hospital recycling and package it safely for shipping.
Maintain spreadsheets for billing and repairs.
Provide a high level of customer service to hospital staff and physicians.
Handles questions and concerns for physicians and staff.
Communicates effectively with staff regarding schedule changes and equipment needs.
Works closely with physicians regarding surgical preferences and needs.
12/2009 to 12/2012Surgery SchedulerCity Of Grand Rapids | Grand Rapids, MI,
Schedule, revise, and cancel all patient surgery appointments.
Track and trend all surgery cases for cancellations and variances.
Track physician block time utilization and report to Medical Executive Committee (MEC) on a quarterly basis.
Perform productivity audits for each department, closely monitoring budgeted FTE’s versus actual FTE’s and report to Administrator daily.
Update various Operating Room (OR) forms and spreadsheets for facility.
Perform post-op patient calls 24 hours post discharge to receive patient recovery status.
Act as backup to centers Administrative Assistant consisting of providing executive-level support to the Facility Administrator and three direct reports with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
Enter all center receivables into SmartSystem once inventory count verified by receiving.
Orient new residents to facility and submit new resident report to Administrative Assistant on a monthly basis.
Run, coordinate and write OR surgery board as needed in the scheduled or unscheduled absence of OR Coordinator.
Backup insurance verifications in the scheduled or unscheduled absence of FT verifiers or overload of cases to be verified.
Coordinate vendor appointment repairs around surgery schedule for OR.
Verification of case count each month to support month end financial closing.
Operate multi-phone system.
Responsible for opening and closing procedures of facility each day.
Assist with patient care and turning over of OR rooms as needed.
12/2008 to 12/2009Business Office RepresentativeBailey Square Surgery Center | City, STATE,
Verified patient benefits with various insurance companies.
Priced patient procedures based upon information provided by patients insurance and facility negotiated contract.
Notified patient of verification of benefits and inform of any monies that would be due the date of procedure.
Accept patient pre-payments for surgery if requested by patient.
Operate multi-phone system.
Responsible for opening and closing procedures of facility each day.
Pull, file, and organize patient medical records.
Education and Training
Expected in 2009Bachelor | Healthcare AdmininistrationTexas State University, , GPA:
Expected in 2005High School Diploma | Dickinson High School, , GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
