Innovative Business Leader with strong business process knowledge of CPQ, CLM & Lead-to-Cash processes. A proven background of 13 years in implementation, operations and development. Designing programs and processes that ensure alignment with an organization's strategy and goals. Solid experience in implementation of enterprise systems and CRM systems. Proactive communicator, engaging stakeholders at every level to deliver superior experiences and results fueled by value and integrity utilizing the Kaizen business philosophy of continuous improvement.
Primarily responsible for managing a matrixes team that analyzes requirements, designs, develops, test, and implements major data releases and initiatives, coordinating across technologies, and as appropriate, manage relationships between Information Management and Analytics Department and internal/external client organizations. I was also responsible for managing department/project budgets, workload balancing and developing strategies and processes, understanding the technical components of a variety of data repositories, and leading process improvements projects.
Diligently managed a $9M budget at Berry Global, spearheading a high-profile projects of
Adept in implementation-rolled out an SAP program across 16 plant locations, efficiently leading people and processes to ensure 100% integration within 10 months
Demonstrated success in creating and managing consortiums, conferences, events, and boot camps, presenting to 300+ audiences, with oversight at every stage
Skills
Account Management, Project Management
Go-live, Project plans
Approach, Prototyping
Business process, Quality
C, Reporting
Capacity planning, Sales
Competitive, CRM Salesforce
Consultation, SAP
Contracts, Six Sigma
CRM, Staffing
Client, Strategy
Clients, Strategic
Data management and analysis, User training
Data migration, Training design & delivery
Senior management
Forecasting
Instructional design
Marketing
MS Office Suite
Microsoft Project
Multimedia
Enterprise
Optimization
Processes
Product development
Profit
Professional networking
Professional development training
Friendly and professional communications
Self-motivated professional
Microsoft Certified Professional (MCP)
Work History
11/2018 to 10/2019
Director of Business DevelopmentCrossview Care Center – Pineview, GA,
Planning and overseeing new marketing initiatives. Researching organizations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales
Leveraged experience in capacity planning and project profitability to efficiently manage strategy and operations for sales, marketing, communication, and customer relationship activities
Provided insights and market feedback to C-suite leaders regarding competitive offerings, high-value prospects, and product development ideas
Implemented Hubspot system and processes across the organization with SME's from each department
Completed full data migration, training and implementation for all departments with a 100% on-time go-live!
Strategically led the sales cycle, coordinating with cross-functional teams and data architects to implement CRM at every stage to ensure success-from securing new business contracts to deliver efficient and cost-effective solutions
Consistently exceeded quotas through penetration of new accounts
Negotiated, prepared and signed contracts with clients
Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Helped incorporate product changes to drive customer engagement and firm profits
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Consulted with product development teams to enhance products based on customer data
Worked with marketing teams to create, deploy and optimize effective campaigns for HMIS clients
12/2007 to 11/2018
Manager of Professional ServicesActian – Round Rock, TX,
Managed all phases of project development and implementation by ensuring that business deliverables were completely satisfied, on time and within budget. Overall responsibility to deliver technical solutions to business problems within scope, budget, schedule and quality constraints while providing leadership to the team. Drove process improvements and operational stability
Defined Change Control Process
Responsible for understanding the client's business so that the relationship, products and associated revenue stream translate into profit and value for both the client and the company
Developed client relationships with the company's largest clients through delivering processes and best practices and ensuring clients receive the highest possible return on investment and satisfaction from the suite of products and services offered
Provided reporting to cross-functional areas and senior management; provided details and summaries of the overall needs, health and key issues of the supported clients
Provided periodic business reviews to key client stakeholders; reviewed metrics and anticipated ROI, highlighted areas of strength, and developed programs and project plans for improvement and/or remediation opportunities
Led strategy for the data services team after customer need required a strategic leader, with the ability to guide, influence, and inspire peak performance across the data architecture and analytics functions
Developed a data management and analysis strategy; led in all technical program areas related to data architecture, design, implementation, and testing Lead the prototyping, integration, and iterative improvement of data migration, data cleaning, and data matching methods
Contributed to the growth and sustainability of new data products
Managed the selection and implementation of internal data tools and systems and model complex problems, discover insights and identify opportunities through the use of statistical, algorithmic, mining, and visualization techniques
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
Selected and assigned instructors to conduct specific training programs
Conducted orientation sessions and organized on-the-job training for new hires
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Directed field training to enhance participants' skills
Coordinated and prioritized required training courses for departmental staff
Analyzed effectiveness of training programs at all levels and recommended updates
Trained new hires to perform cross-training exercises with experienced workers
Managed all exempt employee coaching, training and performance improvement actions
Developed departmental systems and procedures to better align workflow processes
Tested all training software and hardware prior to commencing training programs
Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones
Collaborated with project stakeholders, including developers, quality assurance team members and business analysts
Coordinated scheduled releases and updates
Chaired daily project meetings using Agile methodologies and Scrum formats
Planned and orchestrated end-to-end processes
Created presentations and infographic for platform release enhancement communications
Performed detailed assessments of risks to determine constraints and develop mitigation strategies
Managed minimum of 200+ projects each year while maintaining adherence to budget, schedule and scope requirements using project management software and scrum/agile methodology for work output
Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses
Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
Sourced additional resources and staff to meet timeline demands
Operated under Agile/Scrum frameworks to efficiently organize and carry out project tasks
Investigated and corrected or escalated project problems
Analyzed projects to determine resource requirements and procured necessary equipment and software
Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
Built and utilized reporting systems to keep customers and management in loop with latest information
Managed and motivated project teams to promote collaboration and keep members on-task and productive
Established compatibility with third party software products by developing program for modification and integration
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
Provided methodologies for object-oriented software development and efficient database design
Streamlined and enhanced corporate accounting and operations system by initiating key workflows
Managed creative projects from concept to completion while managing outside vendors
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations
Aligned office departments and increased inter-department communication and data sharing
12/2007 to 11/2018
Director of Client ServicesNew York Botanical Garden – Bronx, NY,
Quickly promoted from Implementation Manager position, learning the company's software within a week before deploying training support services for clients
Fine-tuned skills in the design, development, implementation and management of educational multimedia courses, including experience with instructional design and educational technologies
Served as the manager of client services, leading teams of consultants, trainers, engineers and developers
Created a Strategic Account Management Team and utilized the CRM Salesforce to connect the business process to the customer life cycle within Salesforce
Tracked every aspect of the customer account and every touch point via Salesforce
Planned and executed multi-site release management, providing end-user training and technical consultation & support
Worked to formulate best practices, both technically and functionally, to create a long term foundation for success
Detailed program operations and participant activities with comprehensive recordkeeping
Supervised multiple teams and departments in multiple locations to successfully deploy releases into Production across all business areas. Owned release process throughout SDLC
Drove various process improvements that reduced the number of releases by 50%, lowered risk and maintained quality, functionality and time to market
Designed a new release process around ITIL methodology that met the needs of the business, and created Key Performance Indicators and metrics to drive continuous service improvement
Implemented Lean improvements throughout Release Management
Established PMO operational guidelines and best practices.
Implemented new artifacts to ensure change management and communication across impacted areas was successfully identified and managed
Partnered effectively with outside vendors, technology, and the business to manage risk and minimize solution impact.
Managed matrix relationships across Deposits, Operations, IT and Customer Experience
Trained Staff on Scrum/Agile methodology and converted project tasks and assignments to JIRA platform
09/2003 to 12/2007
Training and Implementation CoordinatorBerry Global Group Inc. – City, STATE,
Accumulated extensive experience in project management and training design & delivery, rolling out quality solutions for a large manufacturing company
Improved the custom applications build process through automation (Continuous Integration) that resulted in 15% increase in availability of software for testing
Coordinated the software release process between the Engineering and Quality Assurance (QA) teams that reduced rework and increased the availability of software updates to 24/7 internal and external customers
Compiled Release Versions and Build Patches for custom applications
Tracked software bug fixes to ensure no repeat issues in future releases
Built and maintained QA environments and performed daily installs of software packages for the QA and Training teams
Automated the daily and weekly Build server and repository backups
Provided subject matter expertise to internal and external stakeholders
Deepened relationships with customers by developing and managing individualized solutions
Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies
Helped improve operations by showing clear connection between current policies and business results
Education
Expected in 2010
Microsoft Certified Technology Specialist (MCTS): Microsoft Project: New Horizons - Shreveport, LA, GPA:
Expected in 2007
M.D.: Industrial/Organizational Psychology Louisiana Tech University - Ruston Louisiana, GPA:
Expected in 2007
Certified Associate in Project Management (CAPM), Project Management InstituteCertified Lean Six Sigma Green Belt, ISSAC: New Horizons Career Center - , GPA:
Affiliations
AFFILIATIONS Women's Business Council-Bossier City, LA
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School Attended
New Horizons
Louisiana Tech University
New Horizons Career Center
Job Titles Held:
Director of Business Development
Manager of Professional Services
Director of Client Services
Training and Implementation Coordinator
Degrees
Microsoft Certified Technology Specialist (MCTS): Microsoft Project
M.D.
Certified Associate in Project Management (CAPM), Project Management InstituteCertified Lean Six Sigma Green Belt, ISSAC
