Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Innovative Business Leader with strong business process knowledge of CPQ, CLM & Lead-to-Cash processes. A proven background of 13 years in implementation, operations and development. Designing programs and processes that ensure alignment with an organization's strategy and goals. Solid experience in implementation of enterprise systems and CRM systems. Proactive communicator, engaging stakeholders at every level to deliver superior experiences and results fueled by value and integrity utilizing the Kaizen business philosophy of continuous improvement.
  • Primarily responsible for managing a matrixes team that analyzes requirements, designs, develops, test, and implements major data releases and initiatives, coordinating across technologies, and as appropriate, manage relationships between Information Management and Analytics Department and internal/external client organizations. I was also responsible for managing department/project budgets, workload balancing and developing strategies and processes, understanding the technical components of a variety of data repositories, and leading process improvements projects.
  • Diligently managed a $9M budget at Berry Global, spearheading a high-profile projects of
  • Adept in implementation-rolled out an SAP program across 16 plant locations, efficiently leading people and processes to ensure 100% integration within 10 months
  • Demonstrated success in creating and managing consortiums, conferences, events, and boot camps, presenting to 300+ audiences, with oversight at every stage
  • Account Management, Project Management
  • Go-live, Project plans
  • Approach, Prototyping
  • Business process, Quality
  • C, Reporting
  • Capacity planning, Sales
  • Competitive, CRM Salesforce
  • Consultation, SAP
  • Contracts, Six Sigma
  • CRM, Staffing
  • Client, Strategy
  • Clients, Strategic
  • Data management and analysis, User training
  • Data migration, Training design & delivery
  • Senior management
  • Forecasting
  • Instructional design
  • Marketing
  • MS Office Suite
  • Microsoft Project
  • Multimedia
  • Enterprise
  • Optimization
  • Processes
  • Product development
  • Profit
  • Professional networking
  • Professional development training
  • Friendly and professional communications
  • Self-motivated professional
  • Microsoft Certified Professional (MCP)
Work History
11/2018 to 10/2019
Director of Business Development Crossview Care Center Pineview, GA,
  • Planning and overseeing new marketing initiatives. Researching organizations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales
  • Leveraged experience in capacity planning and project profitability to efficiently manage strategy and operations for sales, marketing, communication, and customer relationship activities
  • Provided insights and market feedback to C-suite leaders regarding competitive offerings, high-value prospects, and product development ideas
  • Implemented Hubspot system and processes across the organization with SME's from each department
  • Completed full data migration, training and implementation for all departments with a 100% on-time go-live!
  • Strategically led the sales cycle, coordinating with cross-functional teams and data architects to implement CRM at every stage to ensure success-from securing new business contracts to deliver efficient and cost-effective solutions
  • Consistently exceeded quotas through penetration of new accounts
  • Negotiated, prepared and signed contracts with clients
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability
  • Helped incorporate product changes to drive customer engagement and firm profits
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Consulted with product development teams to enhance products based on customer data
  • Worked with marketing teams to create, deploy and optimize effective campaigns for HMIS clients
12/2007 to 11/2018
Manager of Professional Services Actian Round Rock, TX,
  • Managed all phases of project development and implementation by ensuring that business deliverables were completely satisfied, on time and within budget. Overall responsibility to deliver technical solutions to business problems within scope, budget, schedule and quality constraints while providing leadership to the team. Drove process improvements and operational stability
  • Defined Change Control Process
  • Responsible for understanding the client's business so that the relationship, products and associated revenue stream translate into profit and value for both the client and the company
  • Developed client relationships with the company's largest clients through delivering processes and best practices and ensuring clients receive the highest possible return on investment and satisfaction from the suite of products and services offered
  • Provided reporting to cross-functional areas and senior management; provided details and summaries of the overall needs, health and key issues of the supported clients
  • Provided periodic business reviews to key client stakeholders; reviewed metrics and anticipated ROI, highlighted areas of strength, and developed programs and project plans for improvement and/or remediation opportunities
  • Led strategy for the data services team after customer need required a strategic leader, with the ability to guide, influence, and inspire peak performance across the data architecture and analytics functions
  • Developed a data management and analysis strategy; led in all technical program areas related to data architecture, design, implementation, and testing Lead the prototyping, integration, and iterative improvement of data migration, data cleaning, and data matching methods
  • Contributed to the growth and sustainability of new data products
  • Managed the selection and implementation of internal data tools and systems and model complex problems, discover insights and identify opportunities through the use of statistical, algorithmic, mining, and visualization techniques
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
  • Selected and assigned instructors to conduct specific training programs
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Directed field training to enhance participants' skills
  • Coordinated and prioritized required training courses for departmental staff
  • Analyzed effectiveness of training programs at all levels and recommended updates
  • Trained new hires to perform cross-training exercises with experienced workers
  • Managed all exempt employee coaching, training and performance improvement actions
  • Developed departmental systems and procedures to better align workflow processes
  • Tested all training software and hardware prior to commencing training programs
  • Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones
  • Collaborated with project stakeholders, including developers, quality assurance team members and business analysts
  • Coordinated scheduled releases and updates
  • Chaired daily project meetings using Agile methodologies and Scrum formats
  • Planned and orchestrated end-to-end processes
  • Created presentations and infographic for platform release enhancement communications
  • Performed detailed assessments of risks to determine constraints and develop mitigation strategies
  • Managed minimum of 200+ projects each year while maintaining adherence to budget, schedule and scope requirements using project management software and scrum/agile methodology for work output
  • Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
  • Sourced additional resources and staff to meet timeline demands
  • Operated under Agile/Scrum frameworks to efficiently organize and carry out project tasks
  • Investigated and corrected or escalated project problems
  • Analyzed projects to determine resource requirements and procured necessary equipment and software
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
  • Built and utilized reporting systems to keep customers and management in loop with latest information
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive
  • Established compatibility with third party software products by developing program for modification and integration
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
  • Provided methodologies for object-oriented software development and efficient database design
  • Streamlined and enhanced corporate accounting and operations system by initiating key workflows
  • Managed creative projects from concept to completion while managing outside vendors
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
  • Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations
  • Aligned office departments and increased inter-department communication and data sharing
12/2007 to 11/2018
Director of Client Services New York Botanical Garden Bronx, NY,
  • Quickly promoted from Implementation Manager position, learning the company's software within a week before deploying training support services for clients
  • Fine-tuned skills in the design, development, implementation and management of educational multimedia courses, including experience with instructional design and educational technologies
  • Served as the manager of client services, leading teams of consultants, trainers, engineers and developers
  • Created a Strategic Account Management Team and utilized the CRM Salesforce to connect the business process to the customer life cycle within Salesforce
  • Tracked every aspect of the customer account and every touch point via Salesforce
  • Planned and executed multi-site release management, providing end-user training and technical consultation & support
  • Worked to formulate best practices, both technically and functionally, to create a long term foundation for success
  • Detailed program operations and participant activities with comprehensive recordkeeping
  • Supervised multiple teams and departments in multiple locations to successfully deploy releases into Production across all business areas. Owned release process throughout SDLC
  • Drove various process improvements that reduced the number of releases by 50%, lowered risk and maintained quality, functionality and time to market
  • Designed a new release process around ITIL methodology that met the needs of the business, and created Key Performance Indicators and metrics to drive continuous service improvement
  • Implemented Lean improvements throughout Release Management
  • Established PMO operational guidelines and best practices.
    Implemented new artifacts to ensure change management and communication across impacted areas was successfully identified and managed
  • Partnered effectively with outside vendors, technology, and the business to manage risk and minimize solution impact.
    Managed matrix relationships across Deposits, Operations, IT and Customer Experience
  • Trained Staff on Scrum/Agile methodology and converted project tasks and assignments to JIRA platform
09/2003 to 12/2007
Training and Implementation Coordinator Berry Global Group Inc. City, STATE,
  • Accumulated extensive experience in project management and training design & delivery, rolling out quality solutions for a large manufacturing company
  • Improved the custom applications build process through automation (Continuous Integration) that resulted in 15% increase in availability of software for testing
  • Coordinated the software release process between the Engineering and Quality Assurance (QA) teams that reduced rework and increased the availability of software updates to 24/7 internal and external customers
  • Compiled Release Versions and Build Patches for custom applications
  • Tracked software bug fixes to ensure no repeat issues in future releases
  • Built and maintained QA environments and performed daily installs of software packages for the QA and Training teams
  • Automated the daily and weekly Build server and repository backups
  • Provided subject matter expertise to internal and external stakeholders
  • Deepened relationships with customers by developing and managing individualized solutions
  • Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies
  • Helped improve operations by showing clear connection between current policies and business results
Expected in 2010
Microsoft Certified Technology Specialist (MCTS): Microsoft Project:
New Horizons - Shreveport, LA,
Expected in 2007
M.D.: Industrial/Organizational Psychology
Louisiana Tech University - Ruston Louisiana,
Expected in 2007
Certified Associate in Project Management (CAPM), Project Management InstituteCertified Lean Six Sigma Green Belt, ISSAC:
New Horizons Career Center - ,

AFFILIATIONS Women's Business Council-Bossier City, LA

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School Attended

  • New Horizons
  • Louisiana Tech University
  • New Horizons Career Center

Job Titles Held:

  • Director of Business Development
  • Manager of Professional Services
  • Director of Client Services
  • Training and Implementation Coordinator


  • Microsoft Certified Technology Specialist (MCTS): Microsoft Project
  • M.D.
  • Certified Associate in Project Management (CAPM), Project Management InstituteCertified Lean Six Sigma Green Belt, ISSAC

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