Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Business management and relationship expert with over ten years of experience. Versatile, strategic professional with management experience ranging in size from small single department projects to company wide initiatives. Ability to establish, maintain and develop relationships with all levels. Proven record of producing results, increasing productivity, reducing costs and driving sales.

07/2018 to 10/2019 Director of Business Development Altamira | Washington, DC,
  • Oversee the planning and implementation of business strategies for the penetration of new markets.
  • Manage the sales and marketing functions of the business to maximize returns and expand the firm's brand.
  • Continually built new client business within markets by identifying and pursuing strategic targets.
  • Conduct market research to identify developments/changes in industry trends in order to make necessary adjustments.
  • Ensure departmental goals are aligned with company growth strategy.
  • Set and enforce customer service standards to ensure client satisfaction.
  • Conduct negotiations to determine contract terms and ensure profitable engagements.
  • Ensure business processes and standards are in accordance with regulations and policies set by appropriate authorities.
  • Assign sales quotas and targets to business development team and sales/marketing units.
  • Oversee the interviewing, recruitment, and training of personnel.
  • Establish strategic partnerships with other companies to leverage reciprocal value propositions.
  • Collaborate with senior executives to set business objectives and development goals.
  • Direct all customer relationship activities to ensure delivery of high quality service.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Identified business development opportunities and implemented effective strategy for client acquisition.
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
02/2016 to 07/2018 Strategic Company Initiatives - Managed Assets Costco | City, STATE,
  • Identified areas of the company that posed a high risk of long-term sourcing deficiency.
  • Determined appropriate remedies for identified sourcing challenges.
  • Created and presented white papers to senior executives for said initiatives.
  • Performed due diligence and feasibility studies to determine initiative risk and reward, providing executives with cost benefit analyses.
  • Budgeted and tracked all expenses associated with initiative execution.
  • Evaluated and sourced goods and services necessary to execute approved initiatives.
  • Negotiated commercial contract terms, delivery, cost, etc. for all purchases made for corresponding initiatives.
  • Managed vendor and partner relationships, both internal and external, throughout the engagement process.
10/2016 to 06/2018 Advanced And Behavioral Analytics Business Owner Costco | City, STATE,
  • Performed data modeling and built out the reporting framework for E-Commerce new business platforms, i.e. Instacart, 2-Day Delivery, Order Online w/Warehouse Pick-Up, etc.
  • Created automated reporting structure to analyze the impact of new businesses to existing, with a heavy emphasis on advanced and behavioral analytics.
  • Presented recommendations and analysis results to senior executives for E-Commerce, Merchandising, Operations, Accounting and Depots/Logistics.
  • Oversaw artificial intelligence and machine learning projects for supply chain and production optimization efforts throughout merchandising.
  • Evaluated and advised senior executives on solutions available though new and existing suppliers; SAP, Microsoft, Oracle, Alteryx, etc. prior to vendor and product selection.
  • Monitored and guided the strategic focus of efforts throughout project life-cycles as an interface between I.T. and the business units.
  • Negotiated incentives and funding from vendors to execute POCs with minimal financial impact to the existing business.
10/2008 to 02/2016 Procurement And Distribution - Merchandising Costco | City, STATE,
  • Managed a team of eight ICS’ to project and facilitate the ordering and auto­-replenishment for the annual $1.1B Service Deli category. Previously oversaw the annual $880MM Seafood category as well as the annual $1B Poultry category.
  • Analyzed margins, investigated inventory discrepancies and calculated sales projections and distributions.
  • Item selection, development, sourcing, projecting, order processing and fulfillment, logistic coordination and warehouse distribution.
  • Managed new and existing vendor relationships; selection, contract negotiations, performance evaluation administration, reviewing of state and federal compliance documentation and tracking for social and food safety audit compliance validations.
  • Cost and terms negotiation, including promotional and marketing support.
  • Identified inaccurate vendor charges. Negotiated a return of $400K from labor overcharges to the Fresh Foods departments.
  • Identified system run­-time issue for programs being used to calculate margin. Margin reporting correction reflective of $90MM annually.
  • Identified inventory system miscalculation for fixed weight items. Misstated inventory valuation of $30MM annually.
  • Identified reporting miscalculations in data analytics new item analysis. Improving reported net gain by $22.1MM annually with an increase of new customer’s purchasing by 25%.
  • Proposed inter-­department supply purchasing using RF pre-­scan functions. Reduction of $6.9MM in labor costs annually.
  • Identified incorrect supply system maintenance updating procedures. Reduction of $7MM annually in unidentified loss.
  • Partnered with 3rd party company to develop QC website, providing daily reports, enabling areas of concern to be identified prior to delivery to the depots. Return of $200k in net margin annually.
  • Created and implemented auto-­reorder inventory updating reports, dramatically reducing inventory scanning errors, resulting in higher in stock percentages with a reduction in salvage. Out of stock percentages from scans ­70%, salvage from scans ­65% and reduction of $250k annually in additional shipping costs, ­60%.
  • Managed meat traceability project; vendor relationships, software evaluation/testing, data set completeness and quality auditing, etc. Data set completeness +38% and data quality +230%.
  • Worked with Costco’s BPA, Merchandise Services, Data Analytics and Enterprise Architecture teams to identify and improve several business processes and correcting incorrect AS400 system calculations.
Education and Training
Expected in BBA | Business Washington State University, Distance Education, GPA:
Expected in Associate of Applied Science | Business - DTA Bellevue College, Bellevue, WA GPA:

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School Attended

  • Washington State University
  • Bellevue College

Job Titles Held:

  • Director of Business Development
  • Strategic Company Initiatives - Managed Assets
  • Advanced And Behavioral Analytics Business Owner
  • Procurement And Distribution - Merchandising


  • BBA
  • Associate of Applied Science

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