Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Identify, develop and retain high performance teams by engaging and motivating skilled professionals. Driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Skilled in talent recruiting, asset protection, financial management, sales and customer relations. Former Chief Executive Officer with company oversight, committed to cost-effective management of resources, ability to deliver mission-critical results and quality performance. Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
Organizational restructure and change
Multi-million dollar P & L Revenue Cycle Management
Sales/Revenue and Market Expansion
Budget Development and Forecasts
New product delivery
Product line expansion
Market research and analysis
Strategic account development
Team building expertise
Client account management
Director of Business February 2011 to CurrentMercy － St. Louis, Missouri
Managed team of 130+ of professionals.
Increased profits by 40% in one year through restructure of business line.
Spearheaded cross-functional initiative to increase cash flow and decrease days in AR and bad debt/charity.
Strengthened company's business by leading implementation of Patient Financial Services and unification of Research.
Evaluate vendor sourcing and cost savings of internalizing.
Responsible for internalizing all Financial Clearance functions.
Responsible for budgeting, reporting and internal/external audits.
Created and maintained dashboard reports and metrics to identify aggregate key performance indicators and best practices.
Provide analysis and develop analytical tools and reporting for various departments and interpret data for all level of operations.
Responsible for recommending work simplification to insure coordination and eliminate unnecessary or duplication of efforts within areas.
Manage the development of department policies and procedures, training and continued education curriculum.
Initiate, develop and maintain cooperative relationships with leaders in state and federal agencies, legislators, regulatory agencies, as well as hospital and clinic based clinical and non-clinical staff.
Research complex situations to confirm the patient and his/her family receive proper assistance and access to the appropriate level of care.
Develop programs and services that generate revenue and reduce costs while prioritizing patient care and safety.
Responsible for leading the department through change and technological customization/optimization of various software systems.
Manage ACA Healthcare Reform implementation at the federal and state level for hospital and clinic based facilities.
Assure a work environment that recruits, retains and supports quality staff.
Senior Academic Advisor/Recruiter October 2008 to February 2011ITT Technical Institute － Springfield, Missouri
Developed creative recruiting strategies that met and anticipated student recruitment from initial contact through graduation date.
Managed all phases of recruitment, including interviews, provided campus tours and assisted students through the enrollment and financial aid process.
Continually exceeded performance plan and recognized within region for recruitment production, retention and leadership.
Worked closely with prospective students and their families in order to determine educational needs, interests and concerns and developed a plan for academic success.
Chosen to mentor, coach, and train new employees in best practices and marketing techniques.
Continually monitored and evaluated plan and actual in order to adjust activities and achieve desired results.
CEO July 2005 to October 2008Capital Adjustments, LLC － Springfield, Missouri
Developed market analysis, business and marketing plan to fulfill the company mission, vision and short/long term goals.
Responsible for hiring, initial training, monitoring, continuing education of employees.
Managed the filing of all legal and regulatory documents and monitored the compliance with applicable state and federal regulations.
Directed and coordinated operational activities of management staff, managed day to day operations and assured a smoothly functioning, efficient organization.
Collaborated with high level executives, CEO's and CFO's at other organizations, to establish, retain and augment customer base.
Corporate Trainer June 2003 to July 2005Revenue Cycle Cox Health － Springfield, Missouri
Conducted technical training sessions, prepared and adapted training materials.
Provided detailed monthly departmental reports and updates to senior management.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Effectively managed departmental expenses to stay within allocated budget.
Effectively communicated with team members to maintain clearly defined expectations.
Improved service quality and increased collections by developing a strong knowledge of best practices and available payment options.
Developed, implemented and monitored programs to maximize revenue and manage on-site employees.
Responsible for conducting employee performance evaluations.
Planned, budgeted, and supervised employee testing, training and continuing education.
Managed individual patient database in an effort to facilitate a team environment that allowed the company achieve record profits.
Recruited, managed and mentored an average of 75 new collectors per year.
Created training manuals targeted at resolving even the most difficult customer issues.
Resolved customer questions, issues and complaints.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the collections department.
Bachelor of Arts : Liberal Arts, 2006University of Missouri － St. Louis, MO
Minor in Communications
Graduated Summa Cum Laude
MBA : Healthcare Management , 2017Western Governors University － Salt Lake City, UT
Business Development and Account Management, Human Resource Management, Project Management, Leadership, expert in all Microsoft Office Programs and multiple other Financial and Healthcare software.