director of automotive services resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Consummate Professional looking to join a company that is focused on exceeding expectations of their teammates, customers, and community everyday.


  • Doubled Tire Sales (At Royal Tire and BSAW) (9,000 units to 18,000 units for BSAW, 18,000 units to 42,000 units at Royal Tire)
  • Double Digit 10% or higher sales growth in 4 out 5 years with BSAW (Only year we didn't accomplish this was the year of the pandemic)
  • Directed Monthly Shareholders meeting for Bobby and Steve's (Only non owner)
  • Directed and achieved Bobby and Steve's private Label Credit Card through effectively implementing program's and motivating teammates on the benefits of having a proprietary credit card.
  • Elected to National Advisory Board for Bridgestone Firestone Affiliated Dealer program. Appointed by Bridgestone
  • Developed and directed Store of the Future Concept for (Royal Tire)
  • Developed and directed "New Store" concept at WSP Bobby and Steve's Two Story concept (WSP)
  • Doubled Support Fee's for BSAW Holdings company through improved sales, and outstanding vendor relationships.$150,000 to $ $295,000
  • Directed the development of sales tracking. Keeping score is critical.
  • Recruited and trained teammates that delivered superior results. Double digit increases in a flat industry. 10% or better.
  • Convention Speaker for:

1. US Auto Force (2 years)

2. Keynote speaker at Precision Tune National Convention.

Only Speaker in the history of the company to be asked back for a second time. (Back to Back Conventions)

  • Delivers Operational Excellence
  • Process and Systems Driven
  • Outstanding Vendor relationships
  • Developed outstanding teams
  • Financial Acumen (Industry expert)
  • Created Budget's and Sales Strategies to Develop Superior Results.
  • Industry knowledge (Products and Players)
  • Developing Brand Strategies with outstanding implementation.
  • Strong Verbal and Written Skills
  • Outstanding recruiter
  • Outstanding Coach (Business, Life, and Baseball)
  • Results Oriented
  • Team Player
Work History
04/2017 to 10/2022 Director of Automotive Services Bobby And Steve's Auto World | , , MPLS , MN
  • Directed and implemented sales strategies to increase overall sales and company profits. (10% top line growth and record net profits)
  • Recruited and hired many industries "Top Performers"
  • Outstanding vendor relationships.
  • Conducted monthly shareholder's meetings. Held ownership responsible for results.
  • Implemented quarterly business reviews (with store leaders and shareholders)
  • Increased (doubled) support dollars for "Holdings" company. (Double digit sales growth and outstanding relationships with our vendors)
  • Developed and implemented marketing strategies with our marketing company Marketing Plus to develop and coordinate local and national advertising campaigns.
  • Established reporting for stores / ownership to manage their day-to-day business. (Changed culture from I don't know to complete awareness of their numbers)
  • Established many safety initiatives to reduce garage claims, workers comp concerns and reduction in towing accidents.
  • Implemented during "Pandemic" and "Pickup and Delivery " at our "Guest's homes"
03/2011 to 12/2016 Vice President Royal Tire Royal Tire | , , St. Cloud , Minnesota
  • Increased company growth through collaboration with sales and marketing departments.
  • Increased workflow by analyzing data and implementing effective sales strategies.
  • Created and made up store budgets.
  • Spearheaded cross-functional initiatives. Yard checks, pick up and delivery, fleet sales, branding of stores.
  • Led operational team in creation, roll out and management of new product lines and programs
  • Initiated on-time, under-budget project management to optimize performance.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Managed company budget by designing complex financial model to track and validate expenses.
  • Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
  • Interviewed, supervised and motivated 24 staff members to achieve optimal productivity.
  • Spearheaded change management and strategic turnaround for company during significant restructuring.
  • Developed model for future stores for company.
  • Created environment that made "Boss" feel more comfortable when they walked into automotive environment.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Oversaw business-wide changes to modernize procedures and organization. (Reporting, image, teammate upgrades, and processes)
  • Grew customer service, sales, and profits by team sourcing well-qualified employees using a variety of recruitment strategies.
  • Maintained P&L and shouldered corporate fiscal responsibility, resulting in superior results. We went from selling 18,000 tires to over 40,000 tires (8 stores) in my six years with the company. Many other initiatives were improved with what we used everyday (Daily scorecard)
  • Managed divisional marketing, advertising and new product development.
to Director of Franchise Sales (Tires Plus LTD) Tires Plus | , ,
to Owner Operator Profit Solutions Inc (Consulting) Tires Plus Limited | , ,
to Regional Manager Tires Plus LTD Company Name | , ,
to Regional Sales Manager (Condura Marketing) Company Name | , ,
Expected in 01/2014 Harvard Business Classes (Case Studies) | Anderson Learning Center, St. Cloud MN, GPA:
Expected in 06/1982 Bachelor of Science | Marketing And Sociology Mankato State University , Mankato, MN, GPA:
Expected in 06/1977 High School Diploma | Edina East High School , Edina MN, GPA:
  • Board of Directors of NAB Gustavus College
  • Volunteer Assistant Baseball Coach Gustavus College
  • 20 years with Edina Baseball association
  • Help and assist with BSAW Youth Foundation
  • Bridgestone Dealer Council (Former)
  • Anderson Learning (Harvard Business Classes)
  • Love to volunteer and have many great experiences. I believe that we are here to serve our communities and give back as much as we can. This is a passion for me. Helping others is why I get up in the morning.

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Resume Overview

School Attended

  • Anderson Learning Center
  • Mankato State University
  • Edina East High School

Job Titles Held:

  • Director of Automotive Services
  • Vice President Royal Tire
  • Director of Franchise Sales (Tires Plus LTD)
  • Owner Operator Profit Solutions Inc (Consulting)
  • Regional Manager Tires Plus LTD
  • Regional Sales Manager (Condura Marketing)


  • Harvard Business Classes (Case Studies)
  • Bachelor of Science
  • High School Diploma

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