Director Of Author Support Resume Example Morgan James Publishing

DIRECTOR OF AUTHOR SUPPORT

Professional Summary

Detail-oriented Director of Author Support with 7+ years of experience in Publishing. Proven ability to build relationships and maintain partnerships with top industry contacts to increase overall productivity and grow company brand awareness. Optimizes author experiences by effectively determining and meeting author needs through top notch customer service. Innovative-thinker with proven history of advancement within company ranks. Driven and ambitious illustrating a strong dedication to continuous business improvement focused on enhancing revenue and streamlining business operations.

Skills

Data management
Customer service
Search Engine Optimization
Sales and marketing
Organization and Time management
Online Marketing

Marketing Strategy
Copy Writing
Public Relations
Advertising
Content Strategy

Work History

02/2013 - CurrentDirector of Author Support | Morgan James Publishing - New York , NY

Align organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Oversee and manage small team of five Author Support Managers to ensure daily and weekly goals are being facilitated and met.
Develop and foster industry partnerships with publicity firms, publicists, marketers and advertisers, best seller campaign professionals, etc.
Coach authors on most optimal marketing strategies based on time tested and trending tactics.
Run sales data to cross analyze marketing and promotional campaign effectiveness.
Review and edit back cover marketing copy, tip sheets, and sales data.
Write company press releases to further company brand awareness and announce new company endeavors
Assist authors in setting up book signings/bookstore events
Maintain and update referral contact list
Interview authors for virtual book launch events
Assist with setting up and facilitating seasonal Live AMA (Ask Me Anything) Zoom events
Train new Author Support staff members
Facilitate weekly and bi-weekly meetings with various staff members to review and ensure author projects are on track
Find and train press release writers
Help coordinate company events

07/2012 - 05/2013Lead Server Trainer | Bar Louie - Hampton, VA

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Created, updated and implemented training plans in collaboration with restaurant management.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each night.

09/2011 - 03/2012Salon Assistant | Salon Flo - Staunton, VA

Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Prepared and mixed color formulas for clients' hair.
Recorded notes for future reference, including customer preferences and services delivered.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

08/2007 - 08/2011Lead Server/Manager Assistant | O'Charley's Restaurant - Lynchburg , VA

Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

06/2005Brookville High School, Lynchburg, VAHigh School Diploma:

08/2007Blue Ridge Community College, Weyers Cave, VAAssociate of Arts:

12/2009Lynchburg College, Lynchburg, VABachelor of Arts: English

Resume Overview

Companies Worked For:

Morgan James Publishing
Bar Louie
Salon Flo
O'Charley's Restaurant

School Attended

Brookville High School
Blue Ridge Community College
Lynchburg College

Job Titles Held:

Director of Author Support
Lead Server Trainer
Salon Assistant
Lead Server/Manager Assistant

Degrees

High School Diploma :
Associate of Arts :
Bachelor of Arts: English

Director of Author Support Resume Example

Resume Score: 80%

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