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Director of Airport Properties Resume Example

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DIRECTOR OF AIRPORT PROPERTIES
Summary

Experienced Property Manager offering demonstrated track record of success in developing and managing commercial retail portfolio's. Detail-oriented, organized and self-motivated professional able to build and strengthen owner, company and government agency relationships. Prepared to offer expertise to dynamic, fast-paced position with opportunity to make lasting impacts on company success.

Skills
  • Negotiation
  • Organization
  • Project Management
  • Property Management
  • Strategic plans
  • Employee training
  • Knowledge of leasing and market conditions
  • Microsoft Office
  • New construction
  • Process improvement
  • Team management
  • Business operations
  • Invoice generation
  • Inventory management
  • Communications
  • Problem resolution
  • Planning and coordination
  • Team building
  • Supervision
  • Operational improvement
  • Project organization
Experience
12/2019 - 08/2020
Tory Burch － Mcdonough , GADirector of Airport Properties
  • Responsible for the Portfolio/Property/Real Estate Management of theLaTrelle's Management Corp. Airport Concessions locations at 8 airport locations throughout the United States.
  • Utilized negotiation skills for agreement and lease terms for vendors and concessionaires.
  • Created RFP's for the release of new lease spaces within the Airport and was part of the selection committee panel for evaluation and award.
  • Maintained Merchandising Plans utilizing research provided by surveys and sales data.
  • Utilized strong interpersonal and communications skills to serve customers, concessionaires and vendors.
  • Responsible for business development and research of new concepts for the Airport Concession Program.
  • Familiar with the design/construction process from lease execution to opening of the concession space.
  • Managed brands include Wendy's, Peet's Coffee, Subway, Garret Popcorn, Wetzel's Pretzel's, Buffalo Wild Wings, Stumptown Coffee, Pick Up Stix, and Hubcap Grill.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
06/2016 - 06/2019
Chipotle － Lincoln , NEDirector of Contract Services, Food and Beverage
  • Responsible for the Property Management of the Airport Division Concessions Program at Denver International Airport totaling approx. 195,000 sq. ft. of space for a total of 175 concession units.
  • Utilized negotiation skills for agreement and lease terms for vendors and concessionaires.
  • Created RFP's for the release of new lease spaces within the Airport and was part of the selection committee panel for evaluation and award.
  • Maintained Merchandising Plans for the Airport utilizing research provided by surveys and sales data.
  • Utilized strong interpersonal and communications skills to serve customers, concessionaires and vendors.
  • Responsible for business development and research of new concepts for the Airport Concession Program.
  • Familiar with the design/construction process from lease execution to opening of the concession space.
  • Crafted multiple RFP's for Food and Beverage and Retail Concession spaces for the 5th largest airport in the United States.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Attracted, recruited and trained new employees.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Worked with SVP of Contracts to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
10/2005 - 03/2016
Westfield Corporation, George Bush Intercontinental Airport － City , STATEGeneral ManagerLaTrelles
  • Responsible for the Property Management of the Airport Division Concessions Program at George Bush Intercontinental Airport in three terminals, B South, E and C totaling approx.
  • 125,000 sq.
  • Ft.
  • Of gross leasable area or 125 concession spaces.
  • Utilized negotiation skills for agreement and lease terms for vendors and concessionaires.
  • Created RFP's for the release of new lease spaces within the Airport and was part of the selection committee panel for evaluation and award.
  • Maintained Merchandising Plans for the Airport utilizing research provided by surveys and sales data.
  • Utilized strong interpersonal and communications skills to serve customers, concessionaires and vendors.
  • Responsible for business development and research of new concepts for the Airport Concession Program.
  • Familiar with the design/construction process from lease execution to opening of the concession space.
  • Successfully opened a new terminal (B South) which consisted of approximately 25, 000 sq.
  • Ft of concession space; 17 retail and food and beverage concession spaces overall.
  • Received airport of the year award from Westfield Corp.
  • For achieving certain metrics such as customer service score increases, sales increases, and decreases in outstanding amounts for accounts receivables.
01/2003 - 10/2005
Sodexo USA － City , STATEDistrict Manager
  • Primary representative of Sodexo for multiple accounts in a designated geographic area.
  • Responsible for successfully coordinating and directing all activities within the assigned geographic area through subordinate managers, supervisors and employees including financial performance, client retention, and employee training and development.
  • Works with each client and the Vice President in all matters relating to contract and account operations to establish and maintain a solid and mutually beneficial business relationship that ensures account retention.
  • Develops a business plan and budget for the accounts with the General Manager's.
  • K-12 School Lunch Experience.
  • Sodexo USA.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Spearheaded growth initiatives to improve operational standards.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Elevated leadership across wholesale and retail platforms by developing comprehensive training courses.
Education and Training
01/2020
Rice UniversityCityCertification: Strategic Project Management

Enrolled and completed the Strategic Project Management course online.

  • Completed coursework in Strategic Project Management
  • Completed continuing education in Strategic Project Management
San Diego Mesa Community CollegeCitySome College (No Degree): Business Administration

Attended San Diego Mesa Community College between 1988 - 1991

  • Major in Business Administration
  • Minor in Accounting
01/2016
Lone Star College SystemCity, StateTexas Real Estate Broker License : Real Estate

Completed professional development in Real Estate Brokers Classes and earned my Brokers License.

Certifications

Certified Property Management (CPM) Candidate IREM

Certified Retail Real Estate Professional (CRRP) ICSC

Certified Shopping Center Manager (CSM) ICSC

Texas Real Estate Broker License 599978 (TREC)

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Resume Overview

School Attended

  • Rice University
  • San Diego Mesa Community College
  • Lone Star College System

Job Titles Held:

  • Director of Airport Properties
  • Director of Contract Services, Food and Beverage
  • General Manager
  • District Manager

Degrees

  • Certification : Strategic Project Management
    Some College (No Degree) : Business Administration
    Texas Real Estate Broker License : Real Estate

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