Objective: To obtain employment as a director or coordinator where I can utilize my skills as well as assure customer satisfaction. Director of Admissions skilled at communicating, organizing and solving problems to raise the stature and rankings of admissions in the health care facility.
Resource management expertise
Independent judgment and decision making
Quality improvement competency
Planning and development
Knowledge of Medicaid statutes and regulations
Medicaid Management Information Systems
Promotes positive behavior
Director of Admissions/ Medicaid Coordinator06/2012
to Current Midway Nursing Home – Maspeth,
Responsible for managing and directing the admissions process in a healthcare facility.
Handle inquiry calls from hospitals, families, etc., and provide appointments that include a presentation, tour and closing.
Compile and distribute admission packets.
Maintain knowledge of Medicare and Medicaid regulations.
Work with nursing and housekeeping staff to maintain knowlege of bed availability and daily census.
Maintain relationships with legal and financial professionals, senior organizations, assisted living and senior housing facilities, appropriate special interest groups, churches and other community contacts.
Participate in meetings to alert appropriate staff members of projected admissions, room changes, discharges and appointments/tours.
Working with people who qualify for Medicaid, to ensure clients living in the facility receive all the appropriate local, federal and charitable services they are qualified for.
This involves completing appropriate paperwork for benefits and services, as well as findi.
to 06/2012 Rego Park Health Care – Rego Park,
Responsible for a wide range of activities driving patient admissions.
Retrieve patient referrals and leads on new possible residents for the nursing home in a very timely fashion.
Verify insurance information with multiple insurance companies, verify prior stays with hospital or other facilities.
Set up new patient accounts including collecting and verifying all patient information , putting together patients charts.
Meet with families for tours, as well as assists with external marketing.
Explains admissions policy agreement advanced directives and like admissions information.
Assist with over all admission into the facility.
Heavy in/out bound calls, fax, copy, email , and data entry.
Multitasking, Internet navigation and over all customer service satisfaction.
Assistant Cook/ Evening Supervisor08/2007
to 10/2010 Park Terrace Care Center – Rego Park,
Assist head cook in an industrial setting preparing a variety of nutritious healthy and appetizing meals at dinnertime for residents.
Maintains proper food guidelines including food temperatures proper procedures to cooling down and reheating meals cleaning and cooking meats.
Prep work including cleaning seasoning and slicing meats for the next meals, cutting vegetables, potatoes etc., preparing salads and sandwiches.
Use of grill, deep fat fryer, steamer, meat slicer, puree machine, industrial size kettle and mixer.
As well as various kitchen duties to maintain kitchen cleanliness.
Also over see all kitchen duties after day supervisor leaves, as well as assist in cleaning, and preparing the kitchen for the next day.
to 07/2007 RHI Communications
Customer service/ customer satisfaction, computer knowledge of excel grids and cable data.
Requests and provisioning cable modems, assisting in over looking cable dispatchers as well as training new employees.
Direct call contact with customers for pre, post and late eta time frames.
Assisting in solving technicians problems with corporate Cablevision management.
Customer Service Representative04/2001
to 11/2003 Sure Fit Slip Covers by Mail
Inbound call center, which handled 150 to 200 calls daily concerning couch covering products.
Handled customer inquiries, problem solving, and entering customer orders into the computer.
Use of automatic dialer, fax and copy machine, and Internet.
GED: Office skills and Culinary Arts1996Glenmont Job Corps-
NAB-12hr Nursing Home eligibilty training certificate - 02/2011
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Companies Worked For:
Midway Nursing Home
Rego Park Health Care
Park Terrace Care Center
Sure Fit Slip Covers by Mail
Glenmont Job Corps
Job Titles Held:
Director of Admissions/ Medicaid Coordinator
Assistant Cook/ Evening Supervisor
Customer Service Representative
GED : Office skills and Culinary Arts 1996
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