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director of admissions and marketing resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Customer driven Director of Admissions with over 10 years of experience in the healthcare industry. Demonstrating strong marketing leadership and uncompromising focus on fulfillment of client needs within the capabilities of the facility. Successful in increasing revenues, managing quality mix and building a culture that is census driven.

Skills
  • Management of Financial resources and Insurance Verification
  • Knowledge of Sate and HIPPA Privacy laws
  • Salesforce CRM Software
  • Microsoft Office
  • Relationship Building
  • Bilingual verbal and written Communication in both English and Spanish
Work History
07/2021 to Current
Director of Admissions and Marketing Mcguire Group Health Care Facilities Williamsville, NY,
  • Review referrals to ensure facility's clinical capabilities meet resident's needs. Respond promptly with admission decision and coordinate admission from start to finish.
  • Work closely with DON and SSD on room placement and responsible for maintaining current accurate bed management.
  • Hospital Liaison, responsible for all communication between discharge planners and facility. Including referral portals, faxed requested and call inquires.
  • Tour and interview residents. Explain facility polices and philosophy.
  • Conduct insurance verifications and obtain authorization from managed care organization for skilled nursing facility and rehab admissions.
  • Obtain all admissions agreements, OBRA screens and facility contract signed by new patients.
  • Direct interaction with marketing team for public relations and census development.
  • Establish and effectively carry through marketing strategies which exceed census objectives.
  • Identify new opportunities to enhance communication with team members, leveraging internal communication channels and executing tactics for delivering key messages and information to audiences.
02/2020 to 07/2021
Director of Admissions Legacy Health Services Oregon, OH,
  • Coordinate admissions for Nursing and Rehab center for all new patients and returning patients to ensure positive admission experience for customer and family.
  • Review all incoming referrals and obtain all required information. This includes all advanced directives, clinical information and financial details. Respond promptly, facilitate admission decisions and coordinate with Hospital Liaison
  • Complete daily census to include upcoming discharges and pending admissions. This includes data entry to create accounts for new patients.
  • Tour family members throughout facility while addressing all questions and concerns by providing accurate information of all facility departments and services.
  • Responsible for ensuring admissions agreement and contracts are signed by new patients in a timely manner and consequently filed appropriately with business office
  • Maintain client relations to include physicians, home health agencies, other facilities, and hospitals to increase admissions to facility.
  • Establish and maintain continuous pipeline of appropriate referrals by utilizing positive, open, effective communication between facility and referral source, family members, physicians, and Business development team.
01/2018 to 02/2020
Lead Customer Service Representative Thermo Fisher Scientific Inc. Attleboro, MA,
  • Facilitate emergency equipment orders and complete accurately to meet aggressive deadlines.
  • Answer high volume calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
  • Make contact with insurance carriers to discuss policies and individual patient benefits.
  • Observe strict procedures to protect sensitive patient information, including medical records and payment data.
  • Identify and resolve process issues to encourage smoother procedures, and overall business growth.
  • ON CALL 24/7 EMERGENCY LINE – Responsible to take after hours emergency orders, trouble shoot equipment with patient to assure equipment is working properly and assure patient safety.
  • Strategically schedule and dispatch team members to maintain optimal staffing levels for expected customer loads.


03/2012 to 01/2016
Release of Information Specialist Exeter Hospital Seabrook, NH,
  • Reporting to Executive Director of Health Information Management Operations.
  • Responsible for processing requests received for copies of health records and/or PHI.
  • Reproduced protected health information by using data extraction and file management techniques.
  • Handled phone calls from attorneys, insurance companies and patients.
  • Navigated within patient records to locate requested documentation, successfully completing over 30 requests per day.
  • Resolved medical record discrepancies by collecting and analyzing information.
Education
Expected in to to
Associate of Science:
William Rainey Harper College - Palatine, IL,
GPA:
Certifications

CMS Targeted Covid-19 Training for Nursing Home Management

Languages
Spanish:
Negotiated:

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Resume Overview

School Attended

  • William Rainey Harper College

Job Titles Held:

  • Director of Admissions and Marketing
  • Director of Admissions
  • Lead Customer Service Representative
  • Release of Information Specialist

Degrees

  • Associate of Science

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