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Professional Summary
Personable Business Analyst and Administration Professional with several years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Payroll and budgeting
Workflow planning
Policy and procedure modification
Scheduling
Business administration
Staff Management
Customer service
Excellent work ethic
MS Office
Training & Development
Flexible & Adaptable
Work History
07/2019 to CurrentDirector of Administrative ServicesHca | Nebo, NC,
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Completed bi-weekly payroll adjustments for 80 employees.
Developed internal requirements which complied with industry standards to minimize regulatory risks and liability across program.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
03/2010 to 07/2019Business Analyst/AdministratorAware Systems & Home School | City, STATE,
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
Conducted interviews with key business users to collect information on business processes and user requirements.
Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
Developed [Type] metrics derived from raw company data to track improvements in organizational efficiency.
Documented business processes and analyzed procedures to align with changing business needs.
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Mapped current business and operational processes and recommended areas for improvement.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Assessed impact of current [Type] business processes on users and stakeholders and evaluated potential areas for improvement.
Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
Researched competitors to build report of rising trends in [Type] markets.
Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
01/1982 to 12/2001Management Consultant/Business AnalystVarious Employers | City, STATE,
Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Helped develop proactive and successful business policies to meet changing demands.
Increased employee satisfaction and motivation through training classes, meetings and special workshops.
Evaluated current processes to develop improvement plans.
Leveraged on-site observation and personal interviews to identify team and individual strengths.
Conducted thorough reviews of [Type] operations to devise and deploy improvement strategies, facilitating consistent [Result].
Reviewed internal systems and organized training plans to address areas in need of improvement.
Improved communication at all levels and transformed company culture into more productive atmosphere.
Education
Expected in Associate of Arts | ForestrySir Sandford Fleming College, Lindsay, ON, GPA:
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