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Director of Administrative and Shared Services Resume Example

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DIRECTOR OF ADMINISTRATIVE AND SHARED SERVICES
Professional Summary
Skilled administrative professional with over 30 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and performance monitoring. Seeking position in Orange County, CA with room for advancement.
Skills
  • Verbal/written communication
  • Relationship management
  • Resourceful nature
  • Documentation
  • Leadership experience
  • Decision-making ability
  • Accounts receivable specialist
  • Benefits administration
  • Interviewing
  • Employee coaching
  • Payroll administrator
  • MS Office proficient
  • Detail-oriented
  • Account reconciliation
Work History
Director of Administrative and Shared Services 10/2015 to Current
 Reliable Workplace Solutions – Riverside, Ca
  • Led team of 43 staff members at two locations.
  • Assessed employee performance and developed improvement plans.
  • Resolved escalated employee issues in a timely manner.
  • Met deadlines by proactively managing individual and team tasks.
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Anticipated and prepared required materials for meetings.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
  • Processed unemployment claims and acted as the company representative at unemployment hearings.
Account Executive 08/2012 to 09/2015
 Reliable Workplace Solutions – Riverside, Ca
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Answered customers' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Surpassed annual quota by 24% in 2013
Earlier Positions Held: 01/2007 to 08/2012
 Reliable Workplace Solutions – Riverside, CA

Office Manager

Lease Administrator 

Accounts Payable Supervisor
Education

Coursework in Business Administration and Accounting

Goldenwest College, Huntington Beach, CA

Technical Skills

Microsoft Office Suite (Word, Excel, and PowerPoint)

DDMS Keyop, E-Automate

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Resume Overview

Companies Worked For:

  • Reliable Workplace Solutions

Job Titles Held:

  • Director of Administrative and Shared Services
  • Account Executive
  • Earlier Positions Held:

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