Director of Administrative and Shared Services Resume Example
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DIRECTOR OF ADMINISTRATIVE AND SHARED SERVICES
Professional Summary
Skilled administrative professional with over 30 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and performance monitoring. Seeking position in Orange County, CA with room for advancement.
Skills
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Work History
Director of Administrative and Shared Services10/2015 to Current
Channeladvisor – Morrisville , NC
Channeladvisor – Morrisville , NC
- Led team of 43 staff members at two locations.
- Assessed employee performance and developed improvement plans.
- Resolved escalated employee issues in a timely manner.
- Met deadlines by proactively managing individual and team tasks.
- Oversaw HR training, coaching, mentoring and staff retention.
- Anticipated and prepared required materials for meetings.
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
- Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
- Processed unemployment claims and acted as the company representative at unemployment hearings.
Account Executive08/2012 to 09/2015
Reliable Workplace Solutions – City , STATE
Reliable Workplace Solutions – City , STATE
- Set up new accounts, established customer credit, and set up payment methods.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Surpassed annual quota by 24% in 2013
Earlier Positions Held:01/2007 to 08/2012
Reliable Workplace Solutions – City , STATE
Reliable Workplace Solutions – City , STATE
Office Manager
Lease Administrator
Accounts Payable Supervisor
Education
Coursework in Business Administration and Accounting
Goldenwest College, Huntington Beach, CA
Technical Skills
Microsoft Office Suite (Word, Excel, and PowerPoint)
DDMS Keyop, E-Automate
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Resume Overview
Job Titles Held:
- Director of Administrative and Shared Services
- Account Executive
- Earlier Positions Held:
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