Dedicated, with more than fifteen years experience in the field of Human Services. Motivated and committed to improving the quality of life of others. As Director of Activities and Volunteers, I have many different jobs and responsibilities that overlap into other departments. I am skilled in hiring, training and managing my own staff and volunteers to deliver the highest quality service to the elderly, disabled and mentally ill on a daily basis. I collaborate routinely with an array of community agencies. I am seeking a position where I can settle in for a long-term role.
I organize, direct and carry out a new plan of activities monthly and create monthly activity calendars. I plan three levels of care (Independent, Nursing & Assisted Living) which includes spiritual, recreation, diversion, intellectual and educational development for residents as part of total resident care. Providing stimulating environment through opportunity by partnering not only with staff but with community members such as schools, churches, local businesses, senior centers, food pantries, Community Action Program (CAP), Franklin VNA and Hospice, Riverbend Community Mental Health, Easter Seals, Core Vocational Services, Work Experience Program (WEP), My Turn and more.
I am responsible for yearly budgets for all activity and volunteer programs including resident trust accounts. Maintain records and documentation to remains complaint with State regulations. Meeting with families and interviewing for initial social history, regular assessments, progress notes and develop individualized plan of care quarterly. I have resolved resident and family complaints or problems to decrease escalation and issue and problem solve.
In addition to overseeing activity staff, I direct in house salon services and supervise staff when they are participating with activities. I work with coordinating daily schedules with all departments for daily activities for example: volunteer services, entertainment, planning luncheons, community outings, hosting events and marketing,
Head Recreation Leader- Dementia Unit, assisted in planning and implementing activities that included working with volunteers, spiritual development, recreation, intellectual, and educational development for residents. I facilitated activities that provided stimulating and friendly environment through group or individual activities to increase functioning levels of residents as indicated on their personal care plan. I attended care plan meetings weekly, purchased supplies, kept budgets, account for petty cash, collected donations.
Detail-oriented, efficient and friendly Veterinary Receptionist for eight different veterinarians. Trusted key holder open and closed hospital, balanced cash nightly and made large deposits. Strong administrative skills were required to complete tasks with such a large clientele. Skills and tasks included: kennel duties for boarding dogs, assist veterinarians with minor clinical procedures, taking inventory of medical and office supplies, stocking shelves, purchased orders from various vendors and suppliers. The position required good listening skills in such a fast paced environment. Communication and relationship-building, being articulate and friendly, empathetic with a professional demeanor was important to build a foundation of trust and maintain relationships.
This position required maintaining on going case manager notes for identified residents requiring supportive services. Assistance was offered at all three independent elderly and disabled housing developments overseen by Laconia Housing. Responsible for all structured educational seminars to educate residents monthly about resources in their community including obtaining services such as emergency response, arranging transportation, assisting with general paperwork, working with local authorities and volunteers to provide education and assist residents as needed.
I worked with other community providers such as Community Action Program, Association for the Blind, local hospitals, home health agencies/hospice, elderly and adult services and behavioral health to ensure continuity of care. I worked closely with the Senior Companion Program. I arranged volunteers with clients that needed services including supervised monthly meetings. Member of NH Housing Finance Authority for Support Services. This job required self-starter, organized, outgoing team player.
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