Director Of Activities Volunteers Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dedicated, with more than fifteen years experience in the field of Human Services. Motivated and committed to improving the quality of life of others. As Director of Activities and Volunteers, I have many different jobs and responsibilities that overlap into other departments. I am skilled in hiring, training and managing my own staff and volunteers to deliver the highest quality service to the elderly, disabled and mentally ill on a daily basis. I collaborate routinely with an array of community agencies. I am seeking a position where I can settle in for a long-term role.

  • Recruit, train, educate and manage over 70 volunteers
  • Highly skilled in supporting team approach for all activity/volunteer services
  • Excellent communication and personal organizational skills
  • Proficient history relative to cash management, Resident Trust Accounts, Budgeting
  • Plan and coordinate activity programs for three levels of care
  • Perform well in high demand, fast paced environments
  • Customer service-oriented
  • Network with community agencies
  • Develops and maintains positive relationships as a Director
  • Manages schedules and meets deadlines
Franklin High School Franklin, NH, Expected in 1997 High School Diploma : - GPA :
NHTI Concord, NH Expected in 2000 Associate of Arts : Human Services - GPA :
Franklin Pierce College Concord, NH Expected in 2007 Bachelor of Arts : Human Services - GPA :
Work History
Firstservice Residential - Director of Activities & Volunteers
Playa Vista, CA, 10/2006 - Current

I organize, direct and carry out a new plan of activities monthly and create monthly activity calendars. I plan three levels of care (Independent, Nursing & Assisted Living) which includes spiritual, recreation, diversion, intellectual and educational development for residents as part of total resident care. Providing stimulating environment through opportunity by partnering not only with staff but with community members such as schools, churches, local businesses, senior centers, food pantries, Community Action Program (CAP), Franklin VNA and Hospice, Riverbend Community Mental Health, Easter Seals, Core Vocational Services, Work Experience Program (WEP), My Turn and more.

I am responsible for yearly budgets for all activity and volunteer programs including resident trust accounts. Maintain records and documentation to remains complaint with State regulations. Meeting with families and interviewing for initial social history, regular assessments, progress notes and develop individualized plan of care quarterly. I have resolved resident and family complaints or problems to decrease escalation and issue and problem solve.

In addition to overseeing activity staff, I direct in house salon services and supervise staff when they are participating with activities. I work with coordinating daily schedules with all departments for daily activities for example: volunteer services, entertainment, planning luncheons, community outings, hosting events and marketing,

National Church Residences - Recreation Assistant
Shreveport, LA, 11/2005 - 10/2006

Head Recreation Leader- Dementia Unit, assisted in planning and implementing activities that included working with volunteers, spiritual development, recreation, intellectual, and educational development for residents. I facilitated activities that provided stimulating and friendly environment through group or individual activities to increase functioning levels of residents as indicated on their personal care plan. I attended care plan meetings weekly, purchased supplies, kept budgets, account for petty cash, collected donations.

Brown University - Receptionist
Providence, RI, 02/2003 - 09/2006

Detail-oriented, efficient and friendly Veterinary Receptionist for eight different veterinarians. Trusted key holder open and closed hospital, balanced cash nightly and made large deposits. Strong administrative skills were required to complete tasks with such a large clientele. Skills and tasks included: kennel duties for boarding dogs, assist veterinarians with minor clinical procedures, taking inventory of medical and office supplies, stocking shelves, purchased orders from various vendors and suppliers. The position required good listening skills in such a fast paced environment. Communication and relationship-building, being articulate and friendly, empathetic with a professional demeanor was important to build a foundation of trust and maintain relationships.

Laconia Housing And Redevelopment Authority - Education Coordinator
City, STATE, 07/2002 - 04/2003

This position required maintaining on going case manager notes for identified residents requiring supportive services. Assistance was offered at all three independent elderly and disabled housing developments overseen by Laconia Housing. Responsible for all structured educational seminars to educate residents monthly about resources in their community including obtaining services such as emergency response, arranging transportation, assisting with general paperwork, working with local authorities and volunteers to provide education and assist residents as needed.

I worked with other community providers such as Community Action Program, Association for the Blind, local hospitals, home health agencies/hospice, elderly and adult services and behavioral health to ensure continuity of care. I worked closely with the Senior Companion Program. I arranged volunteers with clients that needed services including supervised monthly meetings. Member of NH Housing Finance Authority for Support Services. This job required self-starter, organized, outgoing team player.

  • 2007 Minnesota, US- Conference LeadingAge- The eden Alternative with Dr. William Thomas
  • 2011 NH Healthcare, Pembroke, NH- Modular Education Program for Activity Professionals (MEPAP I) Certification by National Association of Activity Professionals (NCCAP).
  • In 2012, I was awarded the Virginia Allen Young Careerist Award of the year. I was chosen out of many qualified professional business women who were nominated by Business and Professional Women (BPW). Franklin, NH
  • May, 2013 New Hampshire Veterans Home, Tilton, NH
    - Dementia Care for America's Heroes: Understanding Memory Loss, Dementia, and Alzheimer's Disease. Speaker: Heather McKay, MS, OT/L, Dementia Care Specialist
  • 2013 Concord, NH Long-term Care Ombudsman- Five 6.5 Hour Learning Sessions- National Learning Collaborative Webinar Series on Using MDS 3.0 as an Engine for Providing High Quality Individualized Care
  • 2014 Green House Project (caring homes for meaningful lives) Conference, Westwood, Massachusetts- Culture Change Leader
  • 2016 Boston, Ma- Conference LeadingAge- Creating Results
  • 2018 Franklin VNA & Hospice- Hospice Volunteer Training. Attended 6 week class.
  • 2018 Franklin VNA & Hospice- Hospice Volunteer Training co-facilitated and educated the public, 6 week class.
  • 2018 Franklin VNA & Hospice-Grief Support Group. Attended 6 week class.
  • 2018 Franklin VNA & Hospice-Grief Support Group. Training co-facilitated and educated the public, 6 week class.
  • 2018 CHOOSE Franklin Advisory Board Member- Nominated for a three year term. Member since 2013.
  • 2019 Certified Dementia Practitioner (CDP)

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Resume Overview

School Attended
  • Franklin High School
  • NHTI
  • Franklin Pierce College
Job Titles Held:
  • Director of Activities & Volunteers
  • Recreation Assistant
  • Receptionist
  • Education Coordinator
  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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