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director of 21st cclc teen program coordinator resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Relationship Building
  • Problem Solving
  • Statistical Data Analysis
  • Verbal and Written Communication
  • Time management
  • Recordkeeping
  • Technology integration
  • Proofreading and Editing
Work History
10/2021 to Current Unit Director Home Depot | Avon, MA, Parkersburg, WV
  • Phone: 304-485-6434, Hours per week: 40+
  • Maintained positive member and family relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry family members.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Supervised and performed human resource management functions for 15 subordinates.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
06/2021 to 10/2021 Director of 21st CCLC/Teen Program Coordinator State Of Indiana | Rochester, IN, Parkersburg, WV
  • Phone: 304-485-6434, Hours per week: 40+
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Collaborated with teen staff to achieve maximum member participation and enjoyment.
  • Took active role in member and family engagement planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Provided ongoing direction and leadership for program operations.
  • Offered friendly and efficient service to members and families, handled challenging situations with ease.
08/2017 to 06/2021 Secondary Education Teacher - ELA Baker & Baker Jewelers | City, STATE, 2014 Rockland Ave., Belpre, OH 45714
  • Phone: XXX-423-9511, Hours per week: 40+
  • Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
  • Utilized organized, methodical, and technical approach to teaching concepts.
  • Met and exceeded class-wide achievement and proficiency standards as established by state testing departments.
  • Administered assessments and standardized tests to evaluate student progress.
  • Served as languages department member and attended twenty meetings to develop and update course curricula.
  • Worked with administrators on behavioral issues to support needs of all students.
  • Explored and implemented innovative use of technology in language education.
  • Completed in-service and additional training to maintain professional growth.
  • Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues.
  • Evaluated student progress to offer recommendations for further development.
  • Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
04/2014 to 08/2017 Customer Service Associate/Receptionist Belpre City Schools | City, STATE, 105 Putnam St. Marietta, OH 45750
  • Phone: XXX-373-7777, Hour per week: 40
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Educated customers about merchandise, payment options, and repair processing and procedures.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct individuals.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Tracked sales and service activities and prepared daily reports for management review and analysis
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Verified over $2000 of cash and credit payments daily
01/2017 to 05/2017 Substitute Teacher Company Name | City, State,
  • Phone: XXX-423-9511, Hours per week: 30
  • Stood in for high school English teacher for 30 days, maintaining student progress and keeping up with lesson plans.
  • Administered standardized assessments with strict requirements and documented information in permanent records.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
Education
Expected in 12/2016 to to Bachelor of Science | Secondary Education Ohio Valley University, Vienna, WV GPA:
  • Majored in English
  • Graduated with 3.68 GPA of a maximum 4.0
  • Graduated magna cum laude
Certifications
  • 5 Year Professional Adolescence to Young Adult (Grades 7-12) Ohio Teaching License

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Resume Overview

School Attended

  • Ohio Valley University

Job Titles Held:

  • Unit Director
  • Director of 21st CCLC/Teen Program Coordinator
  • Secondary Education Teacher - ELA
  • Customer Service Associate/Receptionist
  • Substitute Teacher

Degrees

  • Bachelor of Science

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