Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Relational, service-driven manager with over 30 years experience participating and leading multidisciplinary teams in a complex and ever changing environment. Thoughtful leader creating and sustaining well performing teams and leveraging a network of colleagues to achieve maximum results. Enthusiastic, adaptable, resilient in coaching, training and developing talent.

  • Talent development
  • Conflict resolution techniques
  • Client relations and retention
  • Training
  • Crisis Management
  • Collaboration and team work
  • Adherence to company policies
  • Ethical and reliable
  • Coaching and mentoring
  • Implementation of goals and objectives
  • Child and Family focused
09/2018 to 04/2021 Director/Manager of Inpatient Services Trimble Navigation Limited Inc | La, CA,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Supervision of multidisciplinary team members including supervisors, admissions coordinator, counselors and case managers.
  • Assist in managing overtime, budget expectations..
  • Grow and maintain occupancy.
  • Facilitate and report to exec team internal investigations.
  • Facilitation of quality improvement initiatives.
  • Assure compliance with regulatory agencies.
  • Provide excellent customer service to families and collateral staff.
  • Provide support and guidance to staff providing trauma sensitive services.
  • Facilitate team meetings.
  • Mentoring.
  • Work collaboratively with managers/supervisors to hear concerns or grievances and facilitate reparation or disciplinary measures.
  • Assist in reading and applying appropriate corrections to critical documentation.
  • Checked in with clients and families to gather required information.
  • Planned and coordinated risk mitigation strategies.
  • Articulated objectives and the why behind company decisions.
  • Recruited and hired qualified candidates to fill open positions.
07/2003 to 09/2018 Program Manager Four Oaks | City, STATE,
  • Direct supervision of supervisor and program staff
  • Mentoring
  • Provide support to collateral departments including compliance, HR, finance and utilization management
  • Adhere to trauma sensitive practices
  • Adhere to all regulatory and licensing guidelines
  • Provide support for internal investigations when requested
  • Update and assist in creating program manuals and training guides
  • Assist all departments to identify, monitor and create corrective plans for any risk management concerns
  • Review documentation including daily logs and reports to court
  • Work closely with Human resources for professional development or disciplinary action towards staff
  • Provide on call
  • Work in shift if required
11/2013 to 09/2018 P/T Front Desk/Kennel Assistant Apple Creek Kennel | City, STATE,
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Cleaned and sanitized all required surfaces to assure a safe and comfortable environment for pets.
07/1990 to 07/2003 Program Leadership Positions Four Oaks | City, STATE,

Treatment Coordinator

Shift Leader

Youth Service Worker

  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Direct Supervision of Youth.
  • Direct Contact with families.
  • Assessment of risk and adaptation of risk mitigation strategies to minimize threat to program.
  • Trained staff in agency and program procedures/operations.
  • Consulted with interdisciplinary team for better treatment outcomes.
  • Worked closely with referring community including Department of Human Services and Juvenile Court to provide professional updates regarding client progress.
  • Developed skill-specific training programs to promote employee development.
  • Designed and directed orientation and training programs to meet client needs.
  • Worked collaboratively with all staff to assure licensure and goverining body requirements were met/exceeded.
Education and Training
Expected in 12/1989 Bachelor of Arts | English/Journalism Marycrest College, Davenport, Iowa, GPA:
Additional Information
  • NAMI LC Board Member since 2019 - currently serving as secretary
  • Past Board Member of Iowa Board for the Treatment of Sexual Abusers
  • Certified in Psychological First Aid 2016
  • Hundreds of continuing education hours in leadership, agency initiatives, human service courses
  • Various speaking engagements/training

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  • Marycrest College

Job Titles Held:

  • Director/Manager of Inpatient Services
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  • Bachelor of Arts

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