, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Relational, service-driven manager with over 30 years experience participating and leading multidisciplinary teams in a complex and ever changing environment. Thoughtful leader creating and sustaining well performing teams and leveraging a network of colleagues to achieve maximum results. Enthusiastic, adaptable, resilient in coaching, training and developing talent.
Skills
Talent development
Conflict resolution techniques
Client relations and retention
Training
Crisis Management
Collaboration and team work
Adherence to company policies
Ethical and reliable
Coaching and mentoring
Implementation of goals and objectives
Child and Family focused
Experience
09/2018 to 04/2021Director/Manager of Inpatient ServicesTrimble Navigation Limited Inc | La, CA,
Developed open and professional relationships with team members, enabling better, more effective customer service.
Supervision of multidisciplinary team members including supervisors, admissions coordinator, counselors and case managers.
Assist in managing overtime, budget expectations..
Grow and maintain occupancy.
Facilitate and report to exec team internal investigations.
Facilitation of quality improvement initiatives.
Assure compliance with regulatory agencies.
Provide excellent customer service to families and collateral staff.
Provide support and guidance to staff providing trauma sensitive services.
Facilitate team meetings.
Mentoring.
Work collaboratively with managers/supervisors to hear concerns or grievances and facilitate reparation or disciplinary measures.
Assist in reading and applying appropriate corrections to critical documentation.
Checked in with clients and families to gather required information.
Planned and coordinated risk mitigation strategies.
Articulated objectives and the why behind company decisions.
Recruited and hired qualified candidates to fill open positions.
07/2003 to 09/2018Program ManagerFour Oaks | City, STATE,
Direct supervision of supervisor and program staff
Mentoring
Provide support to collateral departments including compliance, HR, finance and utilization management
Adhere to trauma sensitive practices
Adhere to all regulatory and licensing guidelines
Provide support for internal investigations when requested
Update and assist in creating program manuals and training guides
Assist all departments to identify, monitor and create corrective plans for any risk management concerns
Review documentation including daily logs and reports to court
Work closely with Human resources for professional development or disciplinary action towards staff
Provide on call
Work in shift if required
11/2013 to 09/2018P/T Front Desk/Kennel AssistantApple Creek Kennel | City, STATE,
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Managed customer complaints and rectified issues to complete satisfaction.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Set guest and group reservations and processed check-ins and check-outs.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Cleaned and sanitized all required surfaces to assure a safe and comfortable environment for pets.
07/1990 to 07/2003Program Leadership PositionsFour Oaks | City, STATE,
Treatment Coordinator
ShiftLeader
Youth Service Worker
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Direct Supervision of Youth.
Direct Contact with families.
Assessment of risk and adaptation of risk mitigation strategies to minimize threat to program.
Trained staff in agency and program procedures/operations.
Consulted with interdisciplinary team for better treatment outcomes.
Worked closely with referring community including Department of Human Services and Juvenile Court to provide professional updates regarding client progress.
Developed skill-specific training programs to promote employee development.
Designed and directed orientation and training programs to meet client needs.
Worked collaboratively with all staff to assure licensure and goverining body requirements were met/exceeded.
Education and Training
Expected in 12/1989Bachelor of Arts | English/JournalismMarycrest College, Davenport, Iowa, GPA:
Additional Information
NAMI LC Board Member since 2019 - currently serving as secretary
Past Board Member of Iowa Board for the Treatment of Sexual Abusers
Certified in Psychological First Aid 2016
Hundreds of continuing education hours in leadership, agency initiatives, human service courses
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