Director Manager Of Inpatient Services resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Relational, service-driven manager with over 30 years experience participating and leading multidisciplinary teams in a complex and ever changing environment. Thoughtful leader creating and sustaining well performing teams and leveraging a network of colleagues to achieve maximum results. Enthusiastic, adaptable, resilient in coaching, training and developing talent.
Skills
Talent development
Conflict resolution techniques
Client relations and retention
Training
Crisis Management
Collaboration and team work
Adherence to company policies
Ethical and reliable
Coaching and mentoring
Implementation of goals and objectives
Child and Family focused
Education and Training
Marycrest CollegeDavenport, Iowa, Expected in 12/1989 ā āBachelor of Arts:English/Journalism - GPA:
Experience
Trimble Navigation Limited Inc - Director/Manager of Inpatient Services La, CA, 09/2018 - 04/2021
Developed open and professional relationships with team members, enabling better, more effective customer service.
Supervision of multidisciplinary team members including supervisors, admissions coordinator, counselors and case managers.
Assist in managing overtime, budget expectations..
Grow and maintain occupancy.
Facilitate and report to exec team internal investigations.
Facilitation of quality improvement initiatives.
Assure compliance with regulatory agencies.
Provide excellent customer service to families and collateral staff.
Provide support and guidance to staff providing trauma sensitive services.
Facilitate team meetings.
Mentoring.
Work collaboratively with managers/supervisors to hear concerns or grievances and facilitate reparation or disciplinary measures.
Assist in reading and applying appropriate corrections to critical documentation.
Checked in with clients and families to gather required information.
Planned and coordinated risk mitigation strategies.
Articulated objectives and the why behind company decisions.
Recruited and hired qualified candidates to fill open positions.
Four Oaks - Program Manager City, STATE, 07/2003 - 09/2018
Direct supervision of supervisor and program staff
Mentoring
Provide support to collateral departments including compliance, HR, finance and utilization management
Adhere to trauma sensitive practices
Adhere to all regulatory and licensing guidelines
Provide support for internal investigations when requested
Update and assist in creating program manuals and training guides
Assist all departments to identify, monitor and create corrective plans for any risk management concerns
Review documentation including daily logs and reports to court
Work closely with Human resources for professional development or disciplinary action towards staff
Provide on call
Work in shift if required
Apple Creek Kennel - P/T Front Desk/Kennel Assistant City, STATE, 11/2013 - 09/2018
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Managed customer complaints and rectified issues to complete satisfaction.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Set guest and group reservations and processed check-ins and check-outs.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Cleaned and sanitized all required surfaces to assure a safe and comfortable environment for pets.
Four Oaks - Program Leadership Positions City, STATE, 07/1990 - 07/2003
Treatment Coordinator
ShiftLeader
Youth Service Worker
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Direct Supervision of Youth.
Direct Contact with families.
Assessment of risk and adaptation of risk mitigation strategies to minimize threat to program.
Trained staff in agency and program procedures/operations.
Consulted with interdisciplinary team for better treatment outcomes.
Worked closely with referring community including Department of Human Services and Juvenile Court to provide professional updates regarding client progress.
Developed skill-specific training programs to promote employee development.
Designed and directed orientation and training programs to meet client needs.
Worked collaboratively with all staff to assure licensure and goverining body requirements were met/exceeded.
Additional Information
NAMI LC Board Member since 2019 - currently serving as secretary
Past Board Member of Iowa Board for the Treatment of Sexual Abusers
Certified in Psychological First Aid 2016
Hundreds of continuing education hours in leadership, agency initiatives, human service courses
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