Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

IT Manager successful at defining market and customer requirements. Offers 15 years in project management, including software product releases and hardware design changes.


ITIL certified, SEI CMM Level 3 certified procedures, Anderson Service Management Framework, Structured Programming design and techniques, SDLC project processing.

Software: COBOL 390, DB2, JCL, CICS, HTML, JAVA, OS/MVS, TSO, ISPF, Microsoft Office, OPC, ORACLE SQL,Project tracking

End-to-end product lifecycles


MS Visio

Budgeting and resource management

  • Current ITILForecasting specialist
  • Product requirements documentation
  • End-to-end product lifecycles
  • Certification

Took over Net New Money project which was late to market and million over budget, and successfully launched in just 4 months.

11/2000 to Current Director , Manager Ibm Corporation | North Atlanta, GA,
  • Managed the application delivery team for all Retirement account impacted applications.
  • Ongoing process to constantly stay on top of new IRS and street wide regulations pertaining to this business ed the effort for off shoring of all operational Core platform systems.
  • Integrated off and on shore teams to maintain and resolve issues on a daily basis.
  • Led the effort for off shoring of all operational Core platform systems.
  • Integrated off and on shore teams to maintain and resolve issues on a daily basis.
  • Managed the de-conversion of 58 branches to Stifel Nicolaus of all asset and client reporting systems.
  • Co-ordinate and lead efforts with other systems internal and external to core systems for projects with firm wide impact.
  • Oversee the allocation and use of 10 million dollars in funding for the core systems.
  • Led effort for the $36 billion ARS buyout by UBS for core systems, such as bookkeeping, Product Database and corporate actions to ensure compliance with the SEC settlement.
  • Responsible for integration of 200,000 retirement accounts and 36 billion in assets to UBS as a result of the Piper-Jaffery and McDonald Investments purchase by the firm.
  • Manage the creation of a market Access database for UBS International to enable the targeting Ultra High Net worth clients by UBSI fund managers.
  • Manage the Retirement Systems/Stock Loan teams consisting of 21 technical members and 2 business analysts.
  • Allocate 3.4 million dollars for development in these systems.
  • Managed team to convert mainframe system based on VSAM and flat files to a DB2 based system.
  • The result of the conversion was real time processing of IRS reportable transactions to accurately report client's taxable activity for government reporting and the creation of a Java front end for use in the field.
  • Oversee creation of Net New Asset reporting to target high worth clients for rollovers to UBS sponsored retirement accounts.
  • Implemented standard departmental processes and procedures for all projects based on CMM methodology.
  • Oversaw full life cycle completion of fee system, daily, monthly and annual, generating 40 million dollars in revenue to the firm.
  • Manage the day to day and long term operations of Retirement systems and resource allocation.
  • Meet with client mangers on weekly basis for updates and new to schedule new releases.
  • Member of the Leadership Development Focus group.
  • Meet with senior management on weekly basis to update on all projects and tasks.

Developed accurate development estimates and drafted project resource plans.Hired and trained [Number] new software developers.

06/1998 to 11/2000 Application Architect Lake Havasu City | Lake Havasu City, AZ,
  • Member of the BPM-Mars Finished Goods System Team.
  • F.G.S.
  • is a 1500 module legacy batch and on-line system, which is the inventory system of record for all of M&M Mars.
  • Developed standard testing procedures for all areas of the BPM engagement based on the SEI models.
  • Developed queries using PL-SQL for the Oracle based MARC system.
  • Developed, and implemented numerous business(order releasing, customer billing, and inventory control changes) needs using the Andersen Service Management Framework.
  • Created new COBOLII DB2 programs and the JCL jobstreams for data warehouse tables.
  • Created and followed test scripts for batch conversion from COBOL and COBOLII to COBOL 390.
  • Owner and developer of the BPM -MARS Change Control Process.
  • Maintained and supported the F.G.S.
  • system on a 24hour, 7 day schedule to meet all downstream requirements and period end processing.
01/1 to 01/1 Programmer analyst Marshfield Clinic | , ,
  • Member of the P.S.E.
  • G.
  • Human Resource team.
  • Created and implemented SEI CMM Level 3 version control process.
  • Defended the entire SEI CMM process for auditors from the SEI.
  • Analyzed client requests for new programs and enhancements of existing ones using COBOLII,IMS and VSAM files and creating the JCL to run batch streams.
  • Developed,coded and implemented the P.S.E.G Merit and Salary system creating both COBOLII DB2 batch jobs and JCL to run, and COBOLII DB2 online transactions.
  • Created COBOLII, DB2 programs and the JCL to run jobs against the DB2 catalog for SAP conversion.
  • Mentored new team members on the structure of the Human Resource system.
01/1 to 01/1 Operations Manager Portlo Inc | , ,
  • Reorganized 23 million dollar distribution from public to private facility.
  • Responsible for all inventory management, both physical and computerized.
  • Recruited, trained and implemented staff for all domestic distribution.
  • Reduced chargebacks to company by 85% through on time shipping and adhering to customer specifications.
Expected in 2016 MBA | Management F.D.U, Teneck, N.J GPA:
Expected in 1 2013 ITIL Foundation in IT Service Management Certified | , Weehawken, N.J GPA:
The Chubb institute, Parsippany, N.J
Expected in 1 1996 Diploma | Computer Programming S.U.N.Y at Buffalo, Buffalo, N.Y. GPA:
Computer Programming
Expected in 1 1989 | Business Administration Management , , GPA:
Business Administration Management

billing, bookkeeping, CMM, catalog, CICS, COBOLII, COBOL, conversion, client, clients, version control, data warehouse, Database, delivery, downstream, senior management, Focus, full life cycle, government, HTML, Human Resource, DB2, MVS, IMS, inventory management, inventory, inventory control, Investments, ISPF, ITIL, Java, JCL, Leadership Development, mainframe, market, MARS, Access database, Microsoft Office, OS, Oracle, developer, PL-SQL, ORACLE SQL, processes, real time, reporting, SAP, SDLC, scripts, shipping, Structured Programming, tables, TSO, VSAM

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  • F.D.U
  • S.U.N.Y at Buffalo

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  • MBA
  • ITIL Foundation in IT Service Management Certified
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