Business-minded, customer focused leader offering expertise in IT Operations, vendor management, and client communications strategy. Strong Skill set in managing teams in key functional areas including data centers, networks, technical services, helpdesk and end user computing. Skilled at maintaining IT budgets as well as managing multiple, diverse internal and external relationships at an executive level.
Customer Service * Written/Verbal Communications * ITIL * Cloud Technologies * AWS * Data Center Operations and Consolidation * Financial Management * Regulatory Compliance * Infrastructure Project Management * NetApp * VM Ware * Cost-Savings Initiatives * Onshore/Offshore Sourcing * Strategic Business/IT Alignment * SCRUM * Policy & Procedure Development * Vender Management * Virus Response * Business Impact Analysis
Music Theory and Analysis Computer Science
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