director it resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Innovative and result oriented IT Director with over 20 years of experience in information Technology who drives value and profits by delivering innovative technologies and strategic information systems. Extensive range of expertise in Manufacturing and distribution systems (ERP), Retail business (POS), Application development (DevOps), CRM, e-commerce (Shopify, Amazon & SEO optimization), predictive Analytics (ML and AI) and Strategic planning. Skill highlights operating model design, process re-design, operational efficiency (RACI- Responsibility Assignment Matrix) as well as Modernization of data driven culture throughout the company, using ML and AI technologies (AP automation and Production schedule optimization) and value led Analytics.

  • Leadership
  • Strategic IT Planning
  • Technical Architecture
  • ERP, CRM, Store & eCommerce Systems
  • Disaster Recovery Planning
  • Capital Budget Management
  • Vendor Management
  • Predictive Analytics - Data Science (ML & AI)
  • Team Management
  • Systems Integration
Work History
Director IT, 10/2017 - Current
Clari Oakland, CA,
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Lead organization on Performance Optimization efforts (Design & Procure to Value, +1.5% cost savings) and manufacturing execution & optimization projects (+20% sustained OEE improvements).
  • Improving Cash flow with AR optimization using (DSO metrics) to decrease Net terms & optimization of EDI process for faster Invoice processing.
  • Implementing AP automation (Using AI) for auto invoicing with approval workflows and DPO Trend analytics for Finance to negotiate better Net terms with vendors.
  • Played key role in enabling organization to move towards cloud-based implementation.
  • Own and manage vendor relationships, in coordination with departments and accountable stakeholders, and ensure that terms of SLA’s, maintenance and other agreements are followed by all concerned.
  • Enabled CI/CD, DevSecOps, DR strategy to cloud by reducing infrastructure cost by 25%.
  • Developed suggestions and selection of vendors and managed implementation of new technological improvements resulting in increased efficiency (Salesforce, OEE, CMMS (Assets Management Systems), IBM TM1 Planning and Analytics, Supplier Management Systems.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Sr. Solutions Architect, 02/2015 - 09/2017
Amazon.Com, Inc. West Sacramento, CA,
  • Lead technical projects in alignment with organizational goals.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Participated in all phases of system development life cycle from requirements analysis through system implementation.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Moved organization to data first approach implementing Analytics (Power BI, Tableau, Alteryx and Snowflake).
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Recommended architectural improvements, design solutions and integration solutions.
Senior Project Manager, 03/2010 - 01/2015
Stryker Corporation Peoria, IL,
  • Involved in gathering requirements, analysis and implementation of ERP (AX 2012) solution for Stores Business across Canada, USA and Puerto Rico replacing Legacy mainframe system.
  • Lead Team in customization of AX 2012 accounts receivable, lockbox processing, EDI, master data interfaces, trial balance and customer aging.
  • Designed and developed Point-of-Sale (POS) platform for stores retail business across USA and Puerto Rico using .net technologies and implemented successfully at 550 stores.
  • Led integration from Stores Dynamics AX 2012 to core SAP R/3 for summary level GL postings, PO, ASN and consignment inventory using AFI, SSIS and SAP PI.
  • Involved and led integration from AkzoNobel POS system to Micros Xstore POS as well as integration from Dynamics AX to Oracle Financials 10g due to acquisition.
Project Manager, 03/2007 - 02/2010
Mace New York, NY,
  • Involved in gathering requirement and analysis for migration from Legacy mainframe system to SAP of supply chain, logistics and dealer order entry.
  • Involved in decision-making process for choosing vendors for Tax solution (Vertex, ADP Taxware) for SAP as well as Stores systems.
  • Implemented SSRS and report builder as reporting Solution for Freight & Transportation system for AkzoNobel Corporate.
Technology Specialist/ Project Lead, 03/2004 - 02/2007
Packaging Corporation Of America Golden Valley, MN,
  • Design and implementation of Real time Warehouse Management systems for Order picking.
  • Design and implementation of Raw material kitting project which is WMS for Raw material picking to increase efficiency during entire production life cycle
  • Designed and developed migration of Dot matrix printers to Laser printers for printing invoices, BOL, packing slips and MSDS using PCL Command scripts.
  • Implemented Raw Material consignment process for Vendor managed Inventory.
  • Led day to day operation support for Legacy Order entry, Warehouse Management systems.
Programmer Analyst, 01/2002 - 02/2004
PPG/ Akzo Nobel/ ICI City, STATE,
  • Designed and developed online Project turnover process for automatic document checking in programs for Sarbanes–Oxley in mainframe using IBM modules, CICS, IDMS, ADSO AND JCL.
  • Primary day to day operation support and enhancements for Customer, order entry and secondary support for Material Management systems in IBM mainframe system.
Bachelor of Engineering: Computer Science, Expected in
Madras University - India,
Status -

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Resume Overview

School Attended

  • Madras University

Job Titles Held:

  • Director IT
  • Sr. Solutions Architect
  • Senior Project Manager
  • Project Manager
  • Technology Specialist/ Project Lead
  • Programmer Analyst


  • Bachelor of Engineering

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