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director in home services resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Skills
  • Leadership training
  • Financial controls implementation
  • Cross-functional team management
  • Recruiting and hiring
  • Policy/program development
  • Schedule management
  • Employee development
  • Compensation/benefits administration
  • Performance improvements
  • Cost analysis and savings
  • Profit and loss accountability
  • Customer retention
  • Supervision and training
  • Working collaboratively
Experience
Director in Home Services, 06/2020 - Current
Rpt Realty Southfield, MI,
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Increased customer base and market share by promoting product through diverse channels.
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
  • Led and fostered culture of continuous improvement, employee engagement and open communications.
  • Served on various committees and task forces designed to work on administrative, policy and procedural matters.
  • Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
  • Assigned and monitored workload for direct reports, bolstering availability and development of talent needed to meet current and future needs.
General Manager, 01/2013 - 06/2020
Rollins, Inc FL, State,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Liaised with cross-functional teams to develop product positioning strategies.
District Technical Manager, 10/2007 - 01/2013
Sears City, STATE,
  • Delivered exemplary customer service, prompting positive interactions.
  • Supervised implementation project designed to improve system productivity.
  • Delivered exemplary mentoring and training to project teams, which included task delegation and performance evaluation to determine project pace and goal achievement.
  • Communicated well with project teams, internal clients and external parties.
  • Compiled data and turned it into in-depth, easy-to-understand spreadsheets and reports for review by management team.
Regional Service Manager, 08/1999 - 10/2007
Circuit City Stores City, STATE,
  • Inspected equipment, noted deficiencies and scheduled maintenance procedures.
  • Collaborated with other service leaders to implement well-organized preventative maintenance programs.
  • Maintained vendor relationships and negotiated pricing to obtain best financing for parts orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Education and Training
Bachelor of Arts: Pre-Law, Expected in 06/1995
-
Florida Atlantic University - Boca Raton, FL
GPA:
Status -
Languages
Spanish :
Native/ Bilingual:
Negotiated :
:
Accomplishments
  • Recognized as Employee of the Year 10 Years in a Row for outstanding performance and team contributions.
Activities and Honors

Co-Chair South Florida Hydrocephalus Association

Treasurer West Broward Bobcat Debate Team

Certifications
  • Lean Six Sigma Certified March, Sears - 2012
  • Influencer Training - 2010
,

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Resume Overview

School Attended

  • Florida Atlantic University

Job Titles Held:

  • Director in Home Services
  • General Manager
  • District Technical Manager
  • Regional Service Manager

Degrees

  • Bachelor of Arts

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