Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dynamic and enthusiastic HRIS/IT technology leader with years of experience offering expertise in Project Management, HRIS, Finance and Information Technology Services across multiple industries. Focused on strategic planning, complex issue resolution and delivering reasonable cost-effective solutions. Armed with in-depth knowledge of agile software development, server administration as well as network security and information infrastructure development. Highly organized and adept in managing cross-functional teams in complex organizations. Adept in creating an environment of creativity and innovation by coaching, developing and promoting. Equipped with exceptional communication skills and interpersonal aptitudes in building strong rapport with colleagues and professional of all levels.

Core Competencies
  • Strategic Planning and Communication
  • Critical Thinking
  • Tactical Leadership
  • Data Management and Governance
  • Information Security
  • Digital Transformation
  • Project Management
  • Organizational Leadership
  • Vendor Management
  • Virtual and Cloud Computing
  • Training and Development
  • Budget and Cost Control
  • Customer Service Leadership
  • ERP Systems and Server integration
  • Recruitment
  • Data Security
Professional Experience
05/2018 to Current
Director HRIS Honeywell Texas, AL,
  • Provide vision, leadership, planning, project coordination and management of HRIS unit
  • Partner with core HR units and other various constituents in identifying and planning of ERP system improvements, development, implementation and training of enterprise applications
  • Provide leadership, supervision and oversee day to day operations of HRIS business analysts to support CSUN’s 6,000 plus full-time, part-time faculty and employees
  • Partner and collaborate with Enterprise IT to ensure that HRIS system design and HR processes are aligned to meet HR shared governance and Chancellor’s Office requirements
  • Maintain integrity and security of HR level 1 data within PeopleSoft and other 3rd party systems
  • Ensures adherence to rules established by University, Enterprise IT, CSU and State Controller's Office
  • Develop and deliver presentations to various campus constituencies, lead open forums as required on technology strategy, programs, practices, and issues
  • Establish and maintain effective working relationship with different university divisions, Chancellor’s office and Enterprise IT divisional leadership

Strategic Planning

  • Led methodical assessment of each major functional area of HR. Collaborated with other HR managers to identify gaps and overlap. Developed plan to mitigate gaps and overlaps
  • Developed strategic plan to transform paper driven processes to paperless in collaboration with enterprise IT

Project and Change Management

  • Led efforts to implement transitioning of legacy People Soft recruiting solution to Page Up Recruiting Software during COVID-19 Pandemic
  • Supported campus project team by incorporating change management methodologies
  • CSUN became first of 23 campuses to implement Page Up for Auxiliary employees which paved way for other campuses to follow our implementation method.
  • Prepared variety of different written communications, reports and documents
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
01/2016 to 05/2018
Director Systems Development Worklogic EPS City, STATE,
  • Led overall software development of Worklogic EPS (enterprise productivity suite) SaaS based application with budget of $3 million
  • EPS modules includes online onboarding, payroll processing, time & attendance, document management, CRM, Case Management and Ad-hoc Reporting for PEO industry
  • Demo EPS features and roadmap at annual PEO conferences with existing and potential new clients
  • Coach application development and support team on new methods and industry trends to resolve client issues and minimize application outages
  • Produced detailed timeline for each application release and implemented effective project control measures by monitoring progress of software releases for every sprint
  • Review all designs, code, and unit test plans where applicable
  • Approved and reviewed all business requirements and user stories prior to implementation

Strategic Planning

  • Implemented scrum methodologies by replacing traditional SDLC model and practices
  • Introduced story writing to cut development costs which improved delivery of new modules
  • Implemented Kanban model for real time communication with developers and stakeholders

Organizational Leadership

  • Formed alliance of 4 different PEOs’ who became pilot users of EPS
  • Collaborated with other PEO employees and users to provide efficient technical solutions according to each client’s needs and budget
  • Engaged internal operations team by assigning them product champion role to maximize their involvement towards betterment of product.
  • Identified issues, analyzed information and provided solutions to problems
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Used critical thinking to break down problems, evaluate solutions and make decisions
01/2009 to 12/2015
Software Engineer/IT Manager Worklogic HR City, STATE,
  • Reduced non-staff IT costs by 60% while maintaining key metrics through VMware virtualization, application rationalization
  • Developed custom reports for clients, performed data modeling and re-engineered business processes
  • Provide support and programmed legacy payroll system for day to day operations
  • Provide support and maintain in house data center and enterprise network of local and remote users
  • Introduced change management policies and procedures for infrastructure changes reducing number of unscheduled or unplanned outages by 75%
  • Implemented Quality assurance, Technical documentation, helps desk support procedures, information security policies and business continuity management plans
  • Documented business processes, monitored servers, performed backup and restoration and resolved technical problems to ensure consistent system functionality
  • Managed budget and timelines efficiently to deliver results
  • Engaging with key vendors and maintained successful relationships
  • Developed and maintained Information Security policies to maintain SOC II (SOX)certification.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality
  • Created procedures for system monitoring, recovery, backup and optimization
  • Communicated with third-party product owners to illustrate deficits and bottlenecks within existing software
Expected in 05/2011
MS: Computer Science
California State University Fullerton - Fullerton, CA,
Expected in 06/2005
BS: Software Engineering
University of Sindh Jamshoro - Pakistan,
Certifications & Trainings
  • Certified Scrum Master
  • Oracle Cloud Infrastructure Foundation Associate
  • IC Agile Coaching Certification
  • Prosci Change Management Practitioner
  • Digital Transformation: Leading People, Data & Technology - UC Berkley
  • Microsoft 365 Financials

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School Attended

  • California State University Fullerton
  • University of Sindh Jamshoro

Job Titles Held:

  • Director HRIS
  • Director Systems Development
  • Software Engineer/IT Manager


  • MS
  • BS

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