Director Global Supplier Management Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly experienced leader, motivator and strategist with over 20 years of experience in the areas of sales, distribution, business development, customer experience and supplier management. Strong mathematical and analytical skills with a focus on data and technology applications. An organized direct communicator and problem solver with excellent presentation abilities that have yielded continued success with demonstrated expertise in building strong relationships, negotiating successful commercial agreements, leading and mentoring teams and working with cross-functional groups across all business channels.


-Selected to participate in Leading Leaders, an officer candidate program-Carlson Wagonlit Travel – 2014

-Chief architect of internal CRM tool and agency incentive model-Cathay Pacific Airways - 2011

-Outstanding Sales Achievement Award-United Airlines - 2008

-Developed North America Tactical Field Sales Plan for Caribbean, Latin, Central America, and Florida expansion project - US Airways- 2004

-Sales Achievement Award - US Airways - 2001

-Image of Excellence - US Airways - 2000

  • Global Leadership
  • Business Planning and Analysis
  • Contract Negotiations
  • Budget Planning
  • Sales Strategy
  • Sales Transformation
  • Marketing
  • Consultative Selling
  • Business Development
  • Team Builder
Work History
Director, Global Supplier Management, 06/2012 to Current
Carlson Wagonlit TravelCity, STATE,
  • Grew contractual partnership programs with airlines and hotels in the United States, Mexico and Canada with a team of supplier managers and analysts with revenue responsibilities exceeding $1.5 billion •Chosen as one of eight Executive Team members for Canada, responsible for all supplier partnerships, content and customer experience •Drove yield improvement on contracted airline and hotel programs by 25% through clear and transparent business planning, value-proposition based selling and fact based business analysis •Redesigned staff structure by eliminating duplicate work resulting in a 105% improvement in supplier coverage •Increased contracted unique content by 400% through strategic sourcing process and technology applications resulting in monthly traffic improvement of $1.25 million •Designed and implemented loyalty based value added programs from airline frequent flyer programs to hotel booking for an increase of 15% in attachment rate sales
  • Board Member, Board of Directors of CWT/Harvey’s Joint Venture (JV), appointed by board members to oversee all supplier partnerships and improve earnings to exceed contractual goals by $1 million in annual earnings •Structured key supplier agreements to mitigate over 17% of annual variable risk for net earnings of $875K •Illustrated comprehensive business plan in concert with financial budget designed to exceed targets for budget year •Participated in all board meetings to render fact based decisions and market place knowledge to guide JV in logical business decisions and enhance customer experience.
Sales Director, Midwest, USA, 04/2011 to 06/2012
Cathay Pacific Airways LimitedCity, STATE,
  • Managed Chicago and Midwest region sales and marketing initiatives with a team of outside and inside sales account managers with revenue responsibilities exceeding $127million •Increased corporate contracted revenue by 155% through asset re-alignment, strategic focus and structured business planning •Worked in Hong Kong headquarter office regularly •Redesigned American Airlines corporate addendum program for increased revenue opportunity in off-line markets resulting in a 250% increase in contracted revenue •Designed, built and implement CRM tool, internal and external corporate and agency review programs and profiling system for more effective account management resulting in increased revenue and share contribution •Participated in CEO and SVP annual business planning forums for the development of global sales and marketing initiatives and goals.
Global Accounts Manager-TMC, 12/2007 to 04/2011
Untied AirlinesCity, STATE,
  • Managed $1.7 billion relationships with global travel management companies, including Carlson Wagonlit Travel and BCD Travel, to maximize revenues at minimal cost •Drove significant share premium increase from 1.8 pts to 3.6 pts, within a 12 month period, through a regimented series of key initiatives derived from a structured and comprehensive business plan •Leveraged Corporate Global Account Managers and other key stakeholders within United to improve partnership program performance •Developed comprehensive negotiation strategies that maximized revenues and market share while minimizing cost of sale.
Regional Sales Manager, Central & West, 06/1999 to 12/2005
US AirwaysCity, STATE,
  • Managed, mentored and promoted a staff of 14 sales manager within the central and western United States and Canada at over 20 airport markets •Oversaw the management of 98 corporate accounts for over $117 million in annual revenues •Grew and managed regional and district agency revenues of $463 million •Actively involved in internal and external task forces related to the US Airways/America West merger and Star Alliance sales programs.
BS: Business Administration, Expected in
Cambridge International University - ,

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School Attended
  • Cambridge International University
Job Titles Held:
  • Director, Global Supplier Management
  • Sales Director, Midwest, USA
  • Global Accounts Manager-TMC
  • Regional Sales Manager, Central & West
  • BS

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