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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Visionary | Innovative Thinker | High Impact Leader


Accomplished Information Security Executive with 20+ years of related experiences and excellent track record of Leading, Designing, Implementing, Project managing, Information Security and Internet related infrastructure and systems. Skilled in leadership, project management, methodologies and techniques; excellent analytical and problem solving skills; excellent written and oral communication skills. Broad experience in senior technology management positions providing solid leadership in innovation, industry trend analysis, business development, corporate/product strategy & development, complex architecture solutions, product management, solution development for fortune 500 companies. Excellent communication skills: C-level executives, prospective clients and public speaking. Strong analytical skills: Understanding business requirements, ROI analysis, RFI/RFP creation & vendor management. Strong leadership skills in building & leading synergistic, high performing teams and instilling accountability & customer focus. Proficiency in full project life cycle oversight and business process improvement & change management methodologies in the areas of: Large scale IP Network and IT Systems Security & Compliance Operation Center MPLS & IPSec Network Application Development Platform Customer Implementations Organizational Turnarounds Key Accomplishments Successfully implemented many large scale IP network and systems for Fortune 500 Enterprise customers Started Security and Compliance department for MegaPath with People, Process & technologies Active PCI Security Council Participating Organization member and working with Special Interest Group (SIG) for "Daily Log Monitoring & Managing Shared Responsibilities guidelines. Participated in "Third Party Security Assurance, Best Practice for Maintaining PCI Compliance, Penetration Testing Guidance, Security Awareness Program" guidelines for the PCI Council SIG Maintains Level 1 PCI compliance for MegaPath, including annual Audit with third party Qualified Security Assessors.

Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Director, 2010 - Current
Universal Health Services South Attleboro, MA,
  • Provide leadership to the organization as a Chief Security Expert.
  • Established the Security team and implemented security best practice Tools and Process for Network, System and People.
  • Maintains Compliance for PCI DSS & HIPAA, Active member of PCI Security Council Special Interest Groups.
  • Provide security guidance for software development, Information Technology & Operational support departments.
  • Maintain Security Policy, Acceptable Use Policy & on-going Security Awareness for all employees.
  • Conduct annual risk assessment for internal and external security threshold and threat prevention.
  • Implemented Security Operations using best practice Tools, Process and People.
  • Deployed Security Information Event Management (SIEM) tool (AccelOPS), Vulnerability Scan Management tool (Rapid7) and Firewall risk management tool (RedSeal Networks).
Director, 01/2003 - 01/2010
Universal Health Services Waverly, TN,
  • Provided leadership to the engineering team with new product and services enhancements.
  • Conducted research & development for Managed VPN, MPLS & Security services.
  • Selected Managed Security Services CPE and Cloud based hardware utilizing Cisco & Fortinet, developed methods and procedures for Managed Security Services.
  • Deployed first Fortinet based site-to-site VPN services, which required working with Fortinet development team to define requirements and test and validate special Fortinet OS code.
  • My team implemented all new customers as well as provided 7x24x365 support to all deployed customers.
Director Network Operations, 2000 - 2003
Mckesson Corporation NH, State,
  • Merged with TManage to enhance the Managed Services Operations: NOC/SOC systems and tools that included vendor selection of Micromuse, Infovista, Netforensic and Remedy OSS.
  • Once the tools were developed, hired operational staff to build operational processes and procedures, as well as productize Managed Network & Security Services.
VP, 1998 - 1999
Citigroup Inc. Jersey, GA,
  • Started this as a startup company, Raised initial funding to setup the Network Management and Security Operations tools, methods and procedures.
  • Directly responsible for acquisition, engineering, and implementation of a large Frame Relay network for a grocery chain with 130 locations nationwide.
  • Design and Implement Managed Services infrastructure to provide 7x24x365 Network Operations Center support.
Senior Customer Network Engineer, 1997 - 1998
Raytheon Technologies Corp San Dimas, CA,
  • Design and Implemented Managed Services Network on behalf of AT&T, Served as third level engineering support and customer advocate at Netsolve Network Management Center for enterprise data networks.
  • Provided SLA-based network monitoring and management services for large internetworks including advanced troubleshooting, technical support, consulting, design and analysis.
  • Primary responsibilities include Cisco router management and configuration (IP, IPX, AppleTalk, Frame Relay, ISDN), Novell server management, LAN administration, network design and implementation.
Senior Network Engineer, 1996 - 1997
GTE/Verizon City, STATE,
  • Started the first Managed Services Center for GTE, Provided third level engineering support for SLA-based network monitoring and management services for large internetworks including advanced troubleshooting, technical support, consulting, design and analysis.
  • Primary responsibilities include Cisco router management and configuration (IP, IPX, Frame Relay, ISDN), Novell server management, LAN administration, network design and implementation.
  • Also served as Sybase SQL Server DBA for call center's trouble ticketing system.
  • Headed project to upgrade 315 NetWare 4.02 servers to NetWare 4.1 in 280 locations.
  • Also lead projects to design and implement Sybase System 11 SQL server and Novell ManageWise 2.1 in large environments.
Sr. Telecom Network Analyst, 1989 - 1996
SABRE/American Airlines City, STATE,
  • Joined the SABRE Support team provided technical support to Airport, Travel Agents and City Officess around the world.
  • Transfer to Austin to build out state of art data communication center to provide American Airlines SABRE and corporate network connectivity support.
  • Deployed and managed X.25 & Frame Relay and deployed early Cisco Routers interconnect backup network using X.25.
  • Provided 7x24x365 support to American Airlines Cargo Reservation Center LAN & WAN connectivity issues.
  • In addition provided support to Austin Airport and other airports in southwest region.
Skills
AppleTalk, art, backup, call center, CNE 4, CNE 3.1, Cisco, Cisco Certified, Cisco Routers, Cisco router, Cisco Router Configuration, Hardware, consulting, Council, Data Communications I, Event Management, Firewall, Frame Relay, Information Technology, IP, IPX, ISDN, LAN, LAN administration, leadership, Microsoft Windows NT Server, enterprise, Network Management, network design and implementation, Network & Security, Network Management and Security, Network, Networks, Novell, NetWare 4.02, Novell NetWare, NetWare 4.1, Novell server, OS, DBA, OSS, PCI, processes, research, risk assessment, risk management, SABRE, servers, SLA, software development, SQL server, Sybase, Sybase SQL Server, technical support, troubleshooting, upgrade, Voice Communications, VPN, WAN, X.25
Education
American Airlines SABRE Hardware, 1989 Cisco Systems Hardware and Software Configuration, 1994 General Network Sniffer University 1994 Data Communications I & II, 1995 Voice Communications 1995 Novell NetWare CNE 3.1, CNE 4, MCNE, 1992, 1993, 1997 Microsoft Windows NT Server, 1997 Advanced Cisco Router Configuration, 1997 Cisco Certified Design Associate, 1998 Cisco Certified Internetworking Expert, 1999 Cisco Voice & Call Manager, 2002 : BBA/Computer Science, Expected in 1991
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University of Langston, UCAT - Tulsa, OK
GPA:

Computer Science

Associate: Computer Science, Expected in 1985
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Roger State College - Claremore, OK
GPA:
Computer Science
Professional Affiliations
Accomplishments
  • CCIE Security Written, 2001, 2003, 2005, 2007, 2009, 2011 & 2013 Working on CISSP & CISA Certification Board Members: BAGA - Nonprofit Organization SpandanB - Nonprofit Organization.

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School Attended

  • University of Langston, UCAT
  • Roger State College

Job Titles Held:

  • Director
  • Director
  • Director Network Operations
  • VP
  • Senior Customer Network Engineer
  • Senior Network Engineer
  • Sr. Telecom Network Analyst

Degrees

  • American Airlines SABRE Hardware, 1989 Cisco Systems Hardware and Software Configuration, 1994 General Network Sniffer University 1994 Data Communications I & II, 1995 Voice Communications 1995 Novell NetWare CNE 3.1, CNE 4, MCNE, 1992, 1993, 1997 Microsoft Windows NT Server, 1997 Advanced Cisco Router Configuration, 1997 Cisco Certified Design Associate, 1998 Cisco Certified Internetworking Expert, 1999 Cisco Voice & Call Manager, 2002
  • Associate

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