LiveCareer-Resume

director resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly organized and detail-oriented Director successfully manages projects, plans productions and leads teams. Experienced in budget management and Guest engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills
  • Coordinate Projects
  • Hiring and Retention
  • Financial Management
  • Issue Resolution
  • Organizational Development
  • People Management
  • Scheduling Software
  • Operational Reporting
  • Budgetary Controls
  • Task Delegation
  • Administrative Support
  • Company Guidelines
Work History
Director, 11/2021 - Current
Tegna San Diego, CA,
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Trained newly hired employees on routine tasks and customer service.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scanning Coordinator, 04/2018 - 02/2020
Ingles Markets, Incorporated Landrum, SC,
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
Assistant Front End Manager, 04/2013 - 04/2018
Kroger Beaverton, OR,
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Participated in inventory control and loss-prevention programs to reduce shortage.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
Education
License in Cosmetology: Cosmetology, Expected in 05/2012
-
Aveda Institute - St. Petersburg,
GPA:
Status -
High School Diploma: , Expected in 05/2009
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Horizon Educational System - Bradenton, FL,
GPA:
Status -

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Resume Overview

School Attended

  • Aveda Institute
  • Horizon Educational System

Job Titles Held:

  • Director
  • Scanning Coordinator
  • Assistant Front End Manager

Degrees

  • License in Cosmetology
  • High School Diploma

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