director elevate pro resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -


  • National account management
  • Cost management
  • New program implementation
  • Policy/program development
  • Customer retention
  • Recruiting and hiring
03/2021 to Current
Director, Elevate Pro Associated Bank De Pere, WI,
  • US lead for professional scope vendor services, contracting, and program execution
  • Budget management and optimization on contracts and purchase orders of up to $10.5 M in scope
  • Serves as final program escalation and holds senior relationship management role across customer stakeholders and internal partners
  • Managed program-wide growth by more than $6M in revenue YOY
  • Supervises Account Management Teams across all program customers to ensure contractual compliance, continuous improvement initiatives, and quarterly business review production and delivery
  • Created a successful and scalable white glove program management model for Elevate’s professional contingent workforce vertical – specializing in the recruitment, placement, and management of technical and marketing professionals
06/2019 to 03/2021
Senior Account Manager, Facebook Elevate Staffing City, STATE,
  • Managed national professional scope contingent workforce program for Facebook’s emerging technology teams
  • Responsible for program-wide PO and budget management for programs up to $6M in spend
  • Tracked monthly program cost reconciliation and invoice accuracy, as well as yearly program cost reporting
  • Generated additional revenue line by developing and implementing customer-specific recruiting program and fee structure
  • Trained and supervised recruiting team
  • Worked closely with customer leadership team to plan and execute a seamless, multi-region, transition process and communication plan; successfully achieving zero employee turnover
  • Identification and implementation of employee retention and engagement initiatives resulting in an 20% increase in retention YOY
  • Ownership of program process improvements, to include cross-functional operational efficiencies with Finance, HR, and Operations
09/2018 to 06/2019
Strategic Sales and Account Support Manager Elwood Staffing City, STATE,
  • Engaged with field leadership on potential cross-market opportunities to develop and implement customized sales and account support strategy
  • Facilitated growth for existing national accounts (new market expansion, proposals for new service lines, etc.), in coordination with executive field leadership
  • Identified areas for improvement and partnered with Marketing team to create value-add sales resources and tools
  • Managed technical writing and national account support team
  • Created formal request for proposal (RFP) response strategy with team, field, and executive stakeholders; overseeing content development and deadline management
  • Tracked and measured RFP performance metrics and process optimization
  • Vetted incoming complex account opportunities, shepherding field teams through executive approval process
  • Partnered with Legal counsel to negotiate favorable business terms for national account contracts
  • Served as corporate and escalation contact for five national accounts
  • Briefed executive leadership on national account status and business development projects
  • Led multi-departmental process improvement initiatives for national and complex account implementations
06/2013 to 09/2018
Business Analyst Elwood Staffing City, STATE,
  • Led cross-functional team response process for over 80 national and multi- market RFPs from potential and existing customers - resulting in average increased revenue of $700K per proposal win and representing $140M additional revenue
  • Spearheaded new-client process from proposal through contract negotiation to implementation for 20+ national accounts - managing multiple simultaneous external and internal deadlines
  • Evaluated incoming national and regional new business opportunities to deliver creative prospect-specific sales proposals
  • Served as primary corporate contact for three national accounts - Managed multiple team process improvement projects, including the successful transition of over 30 national accounts from one support team to another without service interruption to the client
  • Trained eight new national account team members and supervised five
Education and Training
Expected in 01/2008 to to
Bachelor of Science: Political Science And Government
Pontifical Catholic University of Peru - Lima, Peru,
Native/ Bilingual

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Resume Overview

School Attended

  • Pontifical Catholic University of Peru

Job Titles Held:

  • Director, Elevate Pro
  • Senior Account Manager, Facebook
  • Strategic Sales and Account Support Manager
  • Business Analyst


  • Bachelor of Science

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