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director resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Exceptional and empathetic leader offering over 15 years of professional experience – open to new opportunities that leverage and expand current abilities. Skilled in leading operations, client acquisition, client relations, contract negotiations and stellar interpersonal communications. Demonstrated record of accomplishing and exceeding sales and revenue objectives.

Skills
  • Planning and Execution
  • Business Development
  • Client Retention
  • Relationship Building
  • Revenue Growth
  • Customer Relations
  • Staff Development
  • Leadership
Work History
09/2016 to Current Director Capstone Logistics | Disputanta, VA,
  • Voted “Favorite Retirement Communities" in San Diego Union-Tribune readers poll.
  • Incorporated 7 dimensions of wellness into daily programs that increased resident satisfaction to over 300+seniors by 52%
  • Adapted programs to adhere to COVID 19 restrictions and CDC guidelines that increased resident engagement ratings by 500% in 9 months .
  • Grew and maintained a strong volunteer base and presence by 60% with local businesses, organizations, and schools
  • Achieved the highest rating on the HOLLERAN Community Engagement Survey from 4.83 to 5.0 in a year for resident involvement that range from 60-104 years old in memory care, assisted and independent living.
01/2014 to 09/2016 Event Sales Manager Circuit Of The Americas | Del Valle, TX,
  • Increased department gross sales by 40% in 6 months through marketing and suggestive selling while exceeded goals for sales, revenue and profit margin
11/2011 to 01/2014 Tour Operations Coordinator A Place For Mom | New York, NY,
  • 2014 - Voted “World's Best Tour Operator" by Travel + Leisure Magazine.
  • 2013 - Recognized as “Outstanding” by SAVEUR Magazine's Culinary Travel Awards & "Best Adventure Travel Companies on Earth" by National Geographic Adventure Magazine.
  • Achieved over $500,000 in annual revenue while providing 5-star service in 20 global tour regions.
  • Managed day-to-day operations and costing of global luxury tours including: special events, activities, vendors, restaurants, hotels, transportation, and tour guide arrangements.
  • Maintained 80% of negotiated hotel rates for three years with no increases.
04/2005 to 11/2011 Regional Account Manager Toward Maximum Independence | City, STATE,
  • Employee of the year.
  • Generated over 30% of TMI's $7M annual revenue.
  • Exceeded quarterly goal by 25% through presentations, RFPs, networking, conducting regular inspections, follow-ups, business development and retentions.
  • Led opening of new branch in Temecula, CA. Trained CEO, Executive Director and 10+ management team members on agency CRM, server, payroll system, program policies and procedures.
  • Supervised team of 20 employees while achieving 95% staff retention over 5 years period.
Education
Expected in to to Bachelor of Science | College of Education And Human Development University Of Minnesota - Twin Cities, Minneapolis, MN GPA:

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Resume Overview

School Attended

  • University Of Minnesota - Twin Cities

Job Titles Held:

  • Director
  • Event Sales Manager
  • Tour Operations Coordinator
  • Regional Account Manager

Degrees

  • Bachelor of Science

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