director resume example with 16 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Energetic and results-driven professional with over 15 years of successful experience in Resort Communities and Operations Management. Results-oriented team player with positive attitude and strong leadership abilities. Clear understanding of goals and proven ability to bring programs and projects into action and generate quality results under acute time constraints. Super analytical, organizational and excellent communication skills.

  • Cross-functional team management
  • Quality assurance and control
  • Client/Vendor Relationships
  • Client-focused
  • Financial Forecasting
  • Customer Service Management
Work History
10/2019 to Current
Director Capstone Logistics Green Bay, WI,
  • Develop and optimize organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Build strong relationships with Community Managers, Developers, and Board of Directors to support business development opportunities and improve service.
  • Modernize and improve operational procedures to increase productivity and profitability while tightly controlling costs.
  • Lead change and transformation across business areas to deliver benefits and align company resources.
  • Achieve team goals through formalized training plans, coaching and performance management.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Assess customer service trends and evaluate complaints to determine areas in need of enhancement and align teams to better meet customer demands.
  • Deliver exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
04/2013 to 01/2019
Community Association Manager Home Encounter Jacksonville, FL,
  • Managed day-to-day operations for several Resort and Developer Controlled Community Associations.
  • Collaborated with Developers and Board of Directors to address financial matters and develop budgetary guidelines.
  • Compiled monthly reports to advise stakeholders on property status.
  • Developed strong, professional relationships with Developers, Service Partners and Residents by initiating collaboration and delivering exemplary service and engagement.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Recruited, hired and trained to develop high-performing staff.
  • Planned, organized and coordinated special resident events and celebrations.
12/2004 to 04/2013
Various Roles - Operations Management Ginn Family Communities City, STATE,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, security and compliance.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Trained, coached and mentored over 300 staff members on best practices and protocols to ensure smooth new program adoption.
  • Managed Rental Program to include working with interior designers to create a high quality Rental Program standard for both Single Family Homes and Condominiums.
  • Supervised and supported all new personnel during their first 60 days to maximize quality of service and performance.
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Assisted in planning and organization of employee and resident special events and celebrations.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
Expected in 2013 to to
LCAM, CMCA, AMS Certifications:
Community Associations Institute - Orlando, FL,
Expected in 1998 to to
High School Diploma:
South Lake High School - Groveland, FL

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Resume Overview

School Attended

  • Community Associations Institute
  • South Lake High School

Job Titles Held:

  • Director
  • Community Association Manager
  • Various Roles - Operations Management


  • LCAM, CMCA, AMS Certifications
  • High School Diploma

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