director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Ambitious Manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
  • Operations Management: Managed Suitability operations of new product introduction Handled all functions related to the operations of the team.
  • Staff Development: Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity.
  • Project Management: Initiated quality assurance program which resulted in a decrease in processing errors.
  • Human Resources: Spearheaded new incentives program which increased retention.
Core Qualifications
Project management Negotiations expert Leadership/communication skills Workflow Planning Product development Diverse Market/Industry Knowledge New product delivery Risk Management Client account management Team Building Customer-oriented Team Leadership Business operations organization Self-motivated
10/2001 to Current
Director Capstone Logistics Jackson, WI,
  • Managed the Individual Life Insurance Field Outreach Unit with a staff of 19 employees Prepared benchmarking reports on replacements for each Territory within New York Life.
  • Reviewed procedures and workflow on a regular basis and made recommendation to improve the process Attended and participated in weekly Task Force meetings and documented decisions for implementation Prepared draft Field News for communication with Agent Financial Advisors and the Field Force Prepared written response to Field complaints from the Zones, Agents and General office staff.
03/1999 to 10/2001
Manager Jbs Usa Elkhart, IN,
  • Managed the day-to-day operations of 16 Analysts involved in product suitability review Tracked and reported on the results of variable annuity suitability review to senior management Supervised the creation of a Procedures & Training Manual for the suitability review process Developed and implemented a quality assurance program covering all aspects of suitability review Trained newly hired Suitability Analysts Created a workflow process model to track new annuity applications under suitability review Supervised Analysts in a Call Center answering client questions and complaints.
07/1994 to 11/1999
Financial Advisor Desjardins Group Alfred, NY,
  • Developed business and sales goals that.
  • maintain a continuous pipeline of work Qualified for President's Council in 1997 and 1998 Successful at.
  • selling life, health, annuities and mutual fund products with company wide awards Prospected and.
  • acquired new clients as well as maintained and serviced existing policies.
08/1992 to 07/1994
Assistant Professor Portland State University Portland, OR,
  • Taught undergraduate students introductory courses in business management and Finance · Counseled.
  • students in selecting appropriate subject mix relevant to their career goals · Provided advisement on.
  • enrollment and student services.
06/1984 to 08/1992
Senior Health Care Administrator The Ridge Hospital City, , Ghana
  • Coordinated the delivery of Medical and Health Services.
  • Ensured that patients and clients receive correct services in an optimal fashion.
  • Directed various activities involved in therapy, nursing, surgery, and recovery.
  • Managed Facilities and Finances of the hospital.
  • Ensured that the hospital is clean, maintained in order to benefit efficiency and functionality.
  • Approved budgets for the general running of the facility, including equipment purchases, maintenance, and operations.
  • Analyzed utilization and presented findings to relevant individuals and groups.
  • Administered the hiring; either organizing teams to help fill open positions, or directly hiring staff themselves.
  • Created and maintained staff schedules in order to make sure operations run smoothly.
  • Moderated when staff conflict arose Ensured compliance with rules and regulations.
Expected in
Bachelor of Science: Health Care Administration
University of Ghana - Legon,
Health Care Administration Accra, Greater Accra, Ghana Ghana Insitute of Management and Public Administration Public Administration Accra, Greater Accra, Ghana New Jersey Insitute of Techology
Expected in
Master of Science: Finance
New Jersey Institute of Technology - Newark, New Jersey
Expected in
MBA: Business Administration
The American College 2008 - ,
Business Administration Newark, New Jersey, USA Chartered Financial Consultant: Investments and Financial Services Bryn Mawr, Pennsylvania, USA Ph.D.: Financial Planning Bryn Mawr, Pennsylvania, USA Currently a candidate
Professional Affiliations
account management, advisement, benchmarking, budgets, business management, Business operations, Call Center, communication skills, Council, Client, clients, delivery, senior management, fashion, Finance, Financial, Financial Consultant, Financial Planning, General office, hiring, Insurance, Investments, Team Building, Leadership, Team Leadership, Market, meetings, Negotiations, nursing, organizing, policies, Product development, Project management, quality assurance, Risk Management, selling, sales, Self-motivated, surgery, therapy, Workflow, written

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Resume Overview

School Attended

  • University of Ghana
  • New Jersey Institute of Technology
  • The American College 2008

Job Titles Held:

  • Director
  • Manager
  • Financial Advisor
  • Assistant Professor
  • Senior Health Care Administrator


  • Bachelor of Science
  • Master of Science
  • MBA

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