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Director, Data Strategy Resume Example

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DIRECTOR, DATA STRATEGY
Summary
Accomplished Product Manager with a proven track record of in-depth Product Marketing, leading both Agile and Waterfall development teams.
  • Great Software - Passionate about developing user-friendly products that solve client's needs and generate year-over-year revenue growth.
  • Product Marketing - Focus on end users and key stakeholders to ensure accurate requirements are identified from the beginning.
  • Team Leadership - Successfully led large and small software development teams with an emphasis on "the big picture" to ensure on-time and on-budget results.
Highlights
  • Product Development and PLM
  • Market Research and Analysis
  • SaaS Cloud-based Solutions Suite
  • Marketing Strategy
  • Cross-functional team leadership
  • Demand Generation
  • Strategic Alliances
  • Sales Enablement
Accomplishments
  • Responsible for Aberdeen Data Product suite achieving 90% repeat business.
  • Managed revenue recognition on a $13M book of business. 
  • Revenue growth of 28% in 2009 to 58% in 2010 for Ci Pipeline product line. 
  • Certified in Pragmatic Marketing: Foundations, Focus and Build courses.
  • Excellent of Achievement Award - Qwest Communications.
  • Finalists for DMA Future Product Innovation Award 2009 for Ci Pipeline.
  • 2009 Employee of the Year, Harte-Hanks.
Experience
03/2014 to 05/2016
Director, Data StrategyAberdeen Group (formerly Harte Hanks Market Intelligence) － San Diego, CA
  • Directed $13M suite of data and analytic products.
  • Collaborated with internal stakeholders on $2M OPS budget and developed processes to assess and grade external vendors.
  • Maintained data and technology landscape of over 2 billion data points.
  • Led cross-functional teams to unify multiple product offerings aligning to global go-to-market strategy and product vision.
  • 260% productivity increase with primary research team for products updates.
  • Supervised teams to improve quality, email validation processes and KPIs.
04/2012 to 03/2014
Director, Client SuccessHarte Hanks Market Intelligence － San Diego, CA
  • Built and led a team to address client experience and retention problem.
  • Accountable for client support of a growing $13M book of business.
  • Managed both pre/post sales client services and fulfillment.
  • Created new processes and KPIs to track client experience and quality.
  • Achieved a 53 Net Promoter Score (NPS) score for overall client satisfaction.
  • Granted signing authority, set product pricing and contract proposal creation.
05/2008 to 04/2012
Content ManagerHarte Hanks Market Intelligence － San Diego, CA
  • Organized product designs achieving double-digit revenue growth.
  • Collaborated with Sales and Marketing as the product expert to clients.
  • Expanded Ci Technology Database (CiTDB) product from 250K locations to over 4.7M on-time and on-budget.
  • Created overall CiTDB data taxonomy, structure and product deliverables.
  • Led agile team for quarterly product updates to add client-driven functionality over several product releases.
05/2005 to 05/2008
Senior Account ManagerHarte Hanks Market Intelligence － San Diego, CA
  • $18M+ in subscription renewals from four Fortune 500 clients over three years.
  • Leveraged QBRs and MROI studies to ensure on-going client subscriptions.
  • Expert trainer delivering both on-site and on-line training sessions for end-users.
  • Recognized single point of contact for client escalations and concerns.
05/2003 to 11/2004
Marketing Product ManagerCallipso － Santa Ana, CA
  • Deployed VoIP enabled product platforms for prepaid enhanced services.
  • Updated internal systems and process for effective reporting to management.
  • Redesigned client invoicing system as well as upgrades to network security.
  • Created several software tools designed specifically to allow better trouble-shoot network service issues.
11/2002 to 05/2003
Network Operations ManagerCallipso － Santa Ana, CA
  • Ensured the network's stability and resolved service-impacting issues.
  • On-call 24x7, and internal and external point of escalation for trouble-tickets.
  • Achieved 99.997% annual network availability and up-time.
03/2001 to 11/2002
Director of ServiceCallipso (formerly CNM Networks) － Simi Valley, CA
  • Managed Customer Support Teams and Wholesale Customer channel.
  • 24x7 customer experience and service including invoicing and collections.
  • Improved legacy systems to solve B2B Whole Customer needs.
  • Assisted with several projects for third-party partnerships for international call centers, toll-free services and international traffic/VoIP solutions.
Education
Bachelor of Science: Business ManagementUniversity of Utah － Salt Lake City, UtahBusiness Management
Skills
Disciplines: Product Management, Product Marketing, PLM, MDM, Customer Experience, Data Visualization, Sales Enablement, Vendor Management, Persona Marketing, Quality and CRM.
Software:Microsoft Dynamics ERP, Salesforce.com, Pardot, Tableau, MS SQL, MS Office, Adobe, MS Visio, MS Sharepoint and HTML. 

Additional Information
  • Qualified Docent at USS Midway Museum, San Diego, CA.
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Resume Overview

Companies Worked For:

  • Aberdeen Group (formerly Harte Hanks Market Intelligence)
  • Harte Hanks Market Intelligence
  • Callipso
  • Callipso (formerly CNM Networks)

School Attended

  • University of Utah

Job Titles Held:

  • Director, Data Strategy
  • Director, Client Success
  • Content Manager
  • Senior Account Manager
  • Marketing Product Manager
  • Network Operations Manager
  • Director of Service

Degrees

  • Bachelor of Science : Business Management

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