director resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Denison UniversityGranville, OHExpected in 1989 ā āBachelor of Arts:Economics and History - GPA:
Economics
, Expected in 1989 ā āBachelor of Arts:History - GPA:History
Experience
Chronology
Accenture- Senior Manager Chicago, IL01/2015 - Current
PricewaterhouseCoopers- Director Chicago, IL10/2004 - 2015
Mercer Human Resource Consulting- Principal Chicago, IL10/1998 - 09/2004
Department Of Agriculture - Director , , 11/2004 - Current
Responsible for building a new Human Capital Practice focused on service delivery transformation and design, organizational change, process improvement, and technology enablement.
Work with organizations to reduce operational costs and increase customer satisfaction while incorporating the use of alternative resources such as partnering with affiliated firms in the value-chain and strategic outsourcing.
In addition, responsible for developing new tools and methods that facilitate analysis of organizational options, scenario analysis, cost comparisons and assumption testing.
Led the sales and consulting team in the development of a Fortune 75 global HR organization.
Work activity focused on designing the organization structure and supporting roles, developing staffing projections and developing the talent and workforce transition strategies.
Designed a shared services model and developed the supporting business case for a 60,000 Catholic Healthcare organization.
The solution is projected to save and/or avoid $284M in costs over 5 years.
Sold and led the design of a new HR organization for an $8B Healthcare System.
Transformed the organization's current "holding company" operating model to a shared services organization.
For a fortune 500 pharmaceutical company, sold and developed the service and technology strategy to support moving to a global-shared services model.
The new model leveraged an outsourcing component with a hosted technology solution with a projected $100M in cost savings.
Sold and designed a three year HR transformation roadmap, technology strategy and supporting organization structure for a decentralized $16B manufacturing company operating in 72 countries.
For a fortune 50 aerospace manufacturing company, audited its outsourcing supplier's operations in relation to the negotiated agreement which resulted in the company legally seeking financial damages and modifications to the service contract.
For a leading beverage organization, led the development of global processes in the areas of compensation, performance management and organization management.
Provided subject matter expertise in helping a leading outsource supplier develop its service offerings and supporting operational processes.
North Country Academy - Principal , , 11/1998 - 10/2004
As the Chicago Office Practice Leader, managed workforce deployment, performance management and career development for a consulting staff of eighteen.
Led new business pursuit activities including: prospect qualification, proposal development, sales presentations, contract negotiations and closing.
Provided thought leadership in the areas of human capital management and human resource service delivery with global experience in developing human resource organizations and service delivery models, human capital strategies, outsourcing strategies, and aligning business processes with technology solutions.
Worked with an organization to identify and prioritize its human capital objectives and design the supporting human resource delivery infrastructure.
The work also included the development of improvement metrics.
Assessed an organization's human resource service center relative to best practices, recommending appropriate service center technology platforms, processes, staffing levels and developed a supporting business case justifying implementation of the redesigned model.
Defined organizational and support issues related to an HRIS implementation, including determining staff levels and structuring jobs for the new service delivery model.
Led a project to define optimal processes and to define HRIS requirements and select an appropriate technology platform to support the process recommendations.
Experience (cont.) Conducted an outsourcing strategy assessment.
The project included the evaluation of the current administrative vendor, the suitability of alternative providers and developing the business case.
Assessed the current human resource environment, identified opportunities for business process and technology improvements, and recommended a strategy for establishing an organization structure.
Developed the business plan strategy for an organization's HR outsourcing initiative.
Responsibilities included performing a market assessment, development of a value proposition and initial cost and estimating models to support the value proposition and business case development.
Led the development of a comprehensive service center model, maximizing the use of employee self-service and management self-service technology.
The engagement involved designing operational processes, recommending appropriate technology platforms, and developing cost-benefit analysis.
Assisted companies in developing their human resources operations strategy by aligning their organizational structure, people, business processes and technology to enable their workforce to achieve maximum results.
Managed the re-design of the benefit delivery systems of a Hong Kong based company.
Responsibilities included: the streamlining of administrative processes by integrating best in breed technology.
Project outcome was the implementation of a centralized employee service center.
Managed the re-design of the Human Resource Department of a Fortune 500 company numbering 30,000 employees.
Responsibilities included process redesign, staffing assessment, developing and evaluating technological requirements and implementing operational procedures.
Hired, trained and managed staff for three temporary outsourcing centers.
Center staffs ranged from 25 to 50 employees and performed administrative and customer service tasks.
Evaluated market conditions and provided recommendations to respond to client requests for proposal for medical, dental, life and disability plans.
These evaluations addressed the plan design, financial and employee relations impact of implementing benefit programs.
Conducted on-site reviews of client healthcare administrators.
Responsibilities included: performing audits to determine the proper adjudication of benefit programs, evaluating the workflow procedures of the operation and developing recommendations for improved performance.
Managed a team of benefit analysts in the administration benefit plans for a company numbering 40,000 employees.
Responsibilities included implementing time and cost effective administrative procedures, interpreting legal legislation, complying with government regulations, coordinating HMO eligibility and billing, and conducting employee benefit seminars.
Assisted with the design and installation of a comprehensive PC-based benefit system and an HMO billing reconciliation system product.
Responsibilities included defining functional requirements, directing programmers, testing system capabilities, and training client users.
Member of a team that specialized in the production and distribution of employee benefit statements.
Responsibilities included meeting with clients to establish project parameters, projecting client budgets, interpreting benefit plan documents, designing and maintaining customized data base systems, and testing benefit calculations.
Skills
administrative, billing, budgets, business case, business plan, business process, business processes, closing, consulting, contract negotiations, client, clients, customer satisfaction, customer service, data base, delivery, designing, directing, employee relations, estimating, financial, functional, government, HRIS, Human Resource, human resources, HR, leadership, legal, market, Office, organizational, performance management, presentations, process improvement, processes, proposal, proposal development, sales, seminars, staffing, strategy, strategic, workflow
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