director resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Expert in customer relations

  • Relationship building
  • Retail loss prevention
  • Merchandising knowledge
  • Marketing
  • Excellent communication skills
  • Results oriented
  • Accurate money handling
  • Reliable and punctual
  • Negotiations
  • Team player mentality
  • Active listening
  • Client account management
  • Written and oral communication skills
  • Energetic self-starter
  • Documentation and recordkeeping
  • Strategic planning
  • Inventory management
  • Financial records analysis
  • Collections
  • Excellent managerial techniques
  • Accounts receivable professional
  • Monitoring processes
  • Complex problem solving
  • Effective time management
  • Adobe software
Education and Training
Richland College Dallas, TX Expected in 05/2008 Associate of Arts : Psychology - GPA :
Brighter Horizons Academy Garland, TX Expected in 05/2006 High School Diploma : - GPA :
Ensco - Director
Endciott, NY, 07/2017 - Current
  • Planned education programs and set ambitious program goals to establish targets for achievement.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Updated files for individual children and teachers for recordkeeping
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Mentored other educators by delivering insight, positive feedback and constructive criticism.
  • Involved parents in student learning to increase family interaction and student support
  • Improved staff morale by optimizing workload to sustain work-life balance.
  • Developed organization's mission and vision statements for all employees.
  • Checked all areas of building to verify working order and cleanliness.
  • Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
  • Directed daily operations
  • Saved costs, negotiating vendor pricing for maintenance equipment and supplies.
  • Evaluated and supervised educators to assess performance and offer support.
  • Scheduled staff or speakers and coordinated facilities to plan logistics for program lectures.
  • Led recruiting, hiring, and trainings
  • Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance, and site performance management tracking.
  • Built strong network of outside referral sources within community.
  • Ensured smooth transition of residents into new environment.
  • Determined performance goals for each department and provided feedback on methods for reaching milestones.
Uncle Julio's - Manager
Gainesville, VA, 12/2011 - 02/2017
  • Determined efficient work schedules for the team to keep projects moving and each shift properly staffed.
  • Maintained high level of morale and team-work on production floor through frequent communication with employees.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Managed day-to-day operations, including supervision and assignment delegation for team members.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Monitored safety and functionality of equipment and made adjustments to optimize productivity.
  • Gave input on how to improve training and employee productivity.
  • Trained associates new procedure and product techniques.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Primrose Schools - Collections/Debt Recovery Specialist
Athens, GA, 01/2011 - 01/2012
  • Met demands of busy collections group by performing high volume of daily calls.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Located debtors by utilizing skip tracking and other strategies.
  • Responded to more than 100 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
  • Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Accepted and processed customer payments and applied toward aging account balances.
  • Managed accounts payable functions to identify overdue accounts and initiate collection processes.
  • Supported department staff by performing wide range of clerical and administrative tasks.
Learning Care Group Inc. - Lead Teacher
City, STATE, 03/2009 - 01/2011
  • Stayed calm and patient in all student interactions to support individual growth and development.
  • Arranged rooms to facilitate optimal education for student groups.
  • Taught students fundamental building blocks and advanced concepts.
  • Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
  • Organized diverse activities to promote physical, mental and social growth of each child.
  • Applied proactive behavior management techniques for classroom discipline.
  • Developed and implemented activities for students.
  • Worked one-on-one with struggling students to design individualized lesson plans to increase progress.
  • Worked with students one-on-one to boost skills in weak areas and help grasp new concepts.
  • Set and communicated ground rules for classroom based on respect and personal responsibility.
  • Increased academic performance by diversifying teaching techniques.
  • Guided students through fire drills maintaining order and child safety.
  • Performed assessments on each child and documented results.
  • Clearly communicated objectives for all lessons, units and projects to students and parents.

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Resume Overview

School Attended

  • Richland College
  • Brighter Horizons Academy

Job Titles Held:

  • Director
  • Manager
  • Collections/Debt Recovery Specialist
  • Lead Teacher


  • Associate of Arts
  • High School Diploma

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