director resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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My experience, skill sets, abilities and knowledge of Information Technology is representative of the years of successful completion of the numerous projects I have undertaken. My knowledge of best practices adherence has afforded me success after success in the completion of multiple projects and IT implementations ranging from complex and cutting edge technology to basic installations. Regardless of the project type, I approach each challenge with a "Can Do" attitude, a methodical mind-set and successfully achieve the desired results in a timely manner and within budget. My attention to detail is the principal element of my repertoire and complimented with my experience and managerial abilities, creates a winning formula for success. I am effective in leading large-scale implementations and optimizations of IT environments and I have experience with most of the current technology with a strong link to the historic. As a people manager, I have managed over ten globally dispersed and diverse groups/departments. I regularly interact with clients and am the liaison between upper management, clients and the in-house Technical resources. I am trustworthy and reliable. I am a multi-talented individual with an extensive background in technical, managerial, and administrative capabilities. My work ethic is exemplary and I am known for my tenacity in resolving issues and completing tasks undertaken. I am adaptable, will fit into any corporate environment becoming an integral component of any organization bringing value and 30+ years of knowledge, experience and professionalism.
  • Creative thinker
  • Project Management
  • Tactical/strategic planning
  • Team building and Leadership
  • Needs Analysis
  • Conflict Management
  • Technology Integration
  • Decision Making
  • Coaching/Mentoring
  • Performance Management
  • Budgeting and Cost Control
  • Strategic Analysis
  • Negotiation, Persuasion and Communication
  • Contingency planning
  • Regulatory Compliance Adherence
Director, 1982 - Current
Ensco Aurora, CO,
  • Overall planning, organizing, and execution of all IT functions for the organization and subsidiary corporations.
  • Directing all IT operations to meet customer requirements
  • Support and maintenance of existing infrastructure and applications. 
  • Development of new technical solutions.
  • Developed a set of company-wide information assurance and security standards and procedures.
  • Managed application patches, data backup, security changes and network configuration.
  • Responded to all client requests for technical support by phone, email and the inter-office chat service.
  • Supervised 35 external computer consultants and vendors.
  • Identified and resolved network security violations.
  • Acted as primary contact for computer hardware and software problems, as well as network emergencies.
Director/Owner, 1991 - 2002
Fisher Island Club , FL,
  • Building our own brand of PC/Servers and providing Networking services to SMB's in the Tri State area.
  • The company grew to 20 employees and provided the equipment for several new installations.
  • Acted as primary contact for computer hardware and software problems, as well as network emergencies.
  • Identified, reported and resolved network security violations.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Analyzed complex computer systems to assess vulnerability and risk.
  • Managed application patches, data backup, security changes and network configuration.
  • Developed a set of company-wide information assurance and security standards and procedures.
CFO, 1985 - 11/1989
Conservative Computing Inc City, STATE,
  • Managed Financial Operations of the Computer Store and Training Facility
  • Track Data Securities Corp
  • myTrack Corporation
  • Newsware Corporation
  • TrackECN Corp
  • Global Market Information Systems
  • Managed International IT Operations for Track Data Japan, Germany & London.
  • Managed Regional remoter TDC offices in San Francisco, Philadelphia, Los Angeles & Chicago.
  • Planned and managed the migration and conversion of system controls, software, hardware, networking platforms for the entire enterprise from a mainframe environment to client server model. 
  • Led a major initiative which involved the rapid deployment of our online presence for Trading and ECN platforms.
  • Designed and Developed HTML-based procedure manuals and documentation for Operations staff which included   policies and procedures associated with day-to-day operation, PCI, SOX, and FINRA compliance adherence, task specifications, troubleshooting guide and repository of all faults and their resolutions.
  • Designed and implemented Enterprise Information Systems and network.  This entailed a core data network performance assessment and subsequent upgrade of global network infrastructure.
  • Designed network architecture and mapped existing networks, developed implementation and change control procedures. Developed a multicast distribution model for maximum throughput and minimal latency.         
  • Developed monitoring system for traffic on major network segments to detect potential problems with bandwidth and latency.  Worked closely with all corporate branch offices, nationally and internationally, on all network issues including routing, switching and bandwidth utilization. Detection, identification, and troubleshooting of all major network issues, including business partners such as FIDES in Zurich, and vendors such as SIAC, NASDAQ, and Spryware. Created a blended team to examine and resolve traffic issues within ECN environment as requested, including server applications, OS Kernel, and NIC to physical layer, network routes, hardware, and Telco connectivity.
  • I have successfully assembled, mentored and managed staff, training and imparting the required experience and skill-sets to meet the needs of the enterprise. This included planning, guidance, and informal feedback, written appraisal, coaching, and training of the staff.  Providing professional and technical leadership to the team while recruiting and retaining staff.
  • Led Project Management team to migrate entire Data Center to a Hosted facility. Migration was fueled by the endeavor to primarily cut cost, reduce footprint and to comply with FINRA, SOX and SEC regulations. Upon completion of migration, I was able to reduce enterprise server farm from a  thirty (30) rack facility down to eleven (11), utilizing a combination of server refresh, consolidation and technology upgrades and enterprise’s the communication footprint was also reduced from twelve racks(12) down to three (3).  (Accomplished this during Hurricane Sandy).
Budgeting, client server, Coaching, hardware, Conflict Management, conversion, Cost Control, Decision Making, directing, documentation, HTML, Information Systems, Leadership,  Team building, Regulatory Compliance, mainframe, Mentoring, Migration, Needs Analysis, Negotiation, Enterprise, network architecture, Networking, NIC, OS, organizing, PCI, Performance Management, Persuasion, policies, Project Management, recruiting, routing, Servers, Strategic Analysis, strategic planning, troubleshooting, upgrades.
Bachelor of Science: Information Technology, Expected in
Western Governors University - ,
Status -
Master of Science: Information Security and Assurance, Expected in 2015
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Status -
: , Expected in
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Status -
  • ITIL ® Foundation Certificate in IT Service Management
  • EC-Council Certified Ethical Hacker  
  • Microsoft® Certified Technology Specialist: Windows® 7, Configuration (MCTS) Microsoft:
  • Microsoft Certified IT Professional (MCITP)             
  • CITRIX Systems: Citrix Certified Administrator (CCA)
  • Computer Associates: BrightSt® Storage Management Advanced Implementation  
  • American Management Association: Program Management Professional Certification (PgMPSM)
  • American Management Association (AMA): Management Skills for New Managers
  • Xiotech Corporation: Certified Xiotech Engineer (CXE) – ICON
  • CompTIA Professional Certification: Project+
  • CompTIA Professional Certification: Network+
  • CompTIA Professional Certification: Security+
  • CIW Professional Certification: Database Design Specialist
  • CIW Professional Certification: Web Design Specialist
 Interconnecting Cisco Networking Devices
CIW Web Design Specialist                                    Certified
CIW Web Foundations Associate                           Certified
CIW v5 Associate                                                   Certified
CIW v5 Database Design Specialist                       Certified
CIW Professional                                                   Certified
Citrix Xen Desktop Administration, New Horizon Computer Learning Center
PMP (Project Management professional) New Horizon Computer Learning Center

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Resume Overview

School Attended

  • Western Governors University

Job Titles Held:

  • Director
  • Director/Owner
  • CFO


  • Bachelor of Science
  • Master of Science

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